Housing needs and policy manager Work, Jobs in Cosham, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Resident Liaison Officer - Social Housing
Aaron Services —Havant
- £27,976 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
1d
FEMALE* ARMED FORCES ADVOCATE (Royal Air Force)
Aurora New Dawn —Portsmouth
- £24,454 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Travel
- Sick pay
Quick apply
Outreach Support Worker - Southampton Waterside Area
Hammersley Homes —Hythe
- £13,250 a year
- Part-time
- Supervising experience
- Driving
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Registered Support Manager
Advance Housing and Support Ltd —Alverstoke
- £42,176.96 - £44,176.96 a year
- Weekend availability
- Management
- Business development
- Driving
- Annual leave
- Employee assistance programme
2d
Commissioning Support Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- IT
14d
Recruitment Operations Officer
Office for National Statistics —Fareham
- £34,587 a year
- Part-time
- Presentation skills
- Organisational skills
- Communication skills
1d
Money Adviser
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Microsoft Excel
- Microsoft Outlook
- Communication skills
3d
Curriculum Manager: Creative and Service Industries Faculty
Nacro —Southampton
- £45,858 a year
- Call to connect
- Management
- Leadership
Intensive Project Worker
The Society of St James —Southampton
- £26,986 - £27,780 a year
- Full-time
- IT
- In-person
- Time management
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Senior Personal Advisor
Southampton City Council —Southampton
- £41,771 - £46,141 a year
- Weekend availability
- Hybrid work
- Analysis skills
- IT
- Employee assistance programme
- Employee discount
13d
Team Leader - RESET
The Society of St James —Southampton
- £32,606 - £35,035 a year
- Full-time
- Organisational skills
- IT
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
4h
Senior Practitoner
Advance Housing and Support Ltd —Southampton
- £29,769.39 a year
- Weekend availability
- Management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2d
Senior Health and Safety Practitioner - Census 2031
Office for National Statistics —Fareham
- £41,985 a year
- Part-time
- Presentation skills
- Leadership
1d
Location Manager
Anchor —Southampton
- £29,870 a year
- Organisational skills
- Employee discount
8d
Deputy Manager
Anchor —Southampton
- £40,500 a year
- Employee discount
1d
Contract Manager
Wates —Winchester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Occupational Therapist (Children with Disabilities)
Southampton City Council —Southampton
- £41,771 - £46,141 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Community Support Worker
Whitmore Vale Housing Association Ltd —Hindhead
- £13.10 an hour
- Part-time
- In-person
- Work from home
- Employee assistance programme
Quick apply
1d
Care Team Leader
Anchor —Southampton
- £15.52 an hour
- Employee discount
- Referral programme

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Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

£27,976 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Construction experience
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

housing needs and policy manager jobs in cosham, ham

Resident Liaison Officer - Social Housing

Resident Liaison Officer - Social Housing

FEMALE* ARMED FORCES ADVOCATE (Royal Air Force)

Outreach Support Worker - Southampton Waterside Area

Registered Support Manager

Commissioning Support Officer

Recruitment Operations Officer

Money Adviser

Curriculum Manager: Creative and Service Industries Faculty

Intensive Project Worker

Senior Personal Advisor

Team Leader - RESET

Senior Practitoner

Senior Health and Safety Practitioner - Census 2031

Location Manager

Deputy Manager

Contract Manager

Occupational Therapist (Children with Disabilities)

Community Support Worker

Care Team Leader

I want to receive the latest job alerts for housing needs and policy manager in cosham, ham

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