Customer service coordinator Work, Jobs in Cottenham, Cam (with Salaries)

Customer Service Coordinator
Shearline Precision Engineering Ltd —Ely
- £26,325 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
9d
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Marketing Coordinator
Softwerx —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Marketing
- Microsoft Office
- Employee discount
- Gym membership
Administrative Coordinator
Cyted Health —Cambridge
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
1d
Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Employee discount
- Gym membership
Implementation Coordinator
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Organisational skills
- APIs
Quick apply
5d
Home Visits Co-Ordinator
WeBuyVintage —Cambridge
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
Activity Leader/ Student Services Coordinator
EC English Language Centres —Cambridge
- Full-time
- Customer service
- English
Quick apply
10d
Disrepair Co-ordinator
Cross Keys Homes —Peterborough
- £30,989 - £32,620 a year
- Full-time
- Remote
- IT
- Communication skills
1d
Center Operation Coordinator
French Consulting —Lakenheath
- Full-time
- Customer service
- Military
- Microsoft Office
Quick apply
Receptionist/Care Coordinator
Riverside Practice —March
- £12.71 an hour
- Part-time
- Microsoft Word
- GP surgery experience
- Accounting
- Free parking
Quick apply
9d
Sales Coordinator – Window Center Stoke on Trent
Tradelink Direct —March
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Project Coordinators
Altro/Autoglym —Baldock
- Full-time
- Hybrid work
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
8d
Fleet Manager/Coordinator - Multi Franchise
Stoneacre —Peterborough
- Full-time
- Customer service
- IT
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
4d

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Customer Care Coordinator
Public Library of Science —Cambridge
In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers…
£24,000 - £26,000 a year
Customer Service Coordinator
Shearline Precision Engineering Ltd —Ely
The successful candidate will be responsible for managing customer enquiries, processing orders, monitoring order progress and working closely with internal…
£26,325 a year
Quick apply
9d

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customer service coordinator jobs near cottenham, cam

Customer Service Coordinator

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
£26,325 a year
9 days ago

Benefits

Free flu jabs
Company pension
Employee assistance programme
On-site parking

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Microsoft Office
MRP
Administrative experience
Organisational skills
Communication skills

Full job description

We are looking for a highly organised and proactive Customer Service Coordinator to join our Customer Service team. This role is pivotal in ensuring excellent customer service by processing customer orders, maintaining accurate system data, communicating effectively with customers and supporting the wider business to achieve on-time delivery.

The successful candidate will be responsible for managing customer enquiries, processing orders, monitoring order progress and working closely with internal departments to ensure customers receive the highest level of service.

Key responsibilities:

Manage the Customer Service inbox, ensuring all customer enquiries are responded to promptly and appropriately.
Process customer purchase orders accurately onto the MieTrak MRP system.
Raise RFQs (Requests for Quotation) within MieTrak for revised pricing where required.
Issue quotations to customers where required.
Maintain and update customer order information within the MRP system, ensuring all associated documentation is accurately uploaded and maintained.
Develop and maintain a good understanding of the customers and their order book to provide accurate updates and support.
Process Return Material Authorisation (RMA) requests and ensure timely follow-up until completion.
Communicate delivery delays or changes to customers promptly and professionally.
Attend the daily Production Meeting to stay informed of manufacturing progress and potential issues.
Work closely with Planning, Business Development, Quality, Production, Stores and other internal departments to ensure customer requirements are met.
Provide support to colleagues within the Customer Service team during periods of absence or increased workload
Answer incoming telephone calls and direct enquiries appropriately.

Other Responsibilities:

Ensure all company standards are promoted and maintained
Following safe working practices at all times.
Ensure all company quality policies and procedures are adhered to and maintained.
Ensure implementation of the company’s Environmental procedures (ISO 14001), in particular minimising waste, promoting recycling, handling of scrap, controlled and special waste.
Carry out any other duties that from time to time may be reasonably requested to assist in the day-to-day running of the company

About You:

To be successful in this role, you should demonstrate:

Excellent organisational and administrative skills with a methodical approach to work.
Strong written and verbal communication skills.
Excellent note taking and attention to detail and a commitment to accuracy.
The ability to prioritise a busy workload and meet deadlines in a fast-paced environment.
Excellent customer service skills with a professional and positive attitude.
The ability to work effectively both independently and as part of a team.
A proactive approach to problem solving and identifying practical solutions.
Strong interpersonal skills with the ability to build effective working relationships across all departments.
Competence in Microsoft Office applications, including Outlook, Excel and Word.
Previous experience using an MRP/ERP system would be advantageous but is not essential.
Previous experience in a customer service, sales support or manufacturing administration environment would be advantageous.

The working hours for this role are 37.5 hours per week

Monday to Thursday 07:45am to 04:15pm or Monday to Thursday 08:00am - 04:30pm,

and Friday 08:00am to 12:00 noon.

In return, we offer the following benefits:

Company pension scheme
Attendance bonus
Long service awards
Employee assistance programme

Job Type: Full-time

Pay: £26,325.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in cottenham, cam

Customer Service Coordinator

Customer Care Coordinator

Customer Marketing Coordinator

Administrative Coordinator

Customer Service Coordinator

Implementation Coordinator

Home Visits Co-Ordinator

Activity Leader/ Student Services Coordinator

Disrepair Co-ordinator

Center Operation Coordinator

Receptionist/Care Coordinator

Sales Coordinator – Window Center Stoke on Trent

Project Coordinators

Fleet Manager/Coordinator - Multi Franchise

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