Solutions engineer uk Work, Jobs in Cottenham, Cam (with Salaries)

IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
Graduate Software Engineer – Virtual Platforms - Qualcomm - Cambridge, UK
Qualcomm —Cambridge
- Remote
- Computer Science
- Engineering
- C++
- Employee stock purchase plan
Junior Electronics Engineer
Thermoteknix Systems Limited —Waterbeach
- Full-time
- Schematics
- Engineering
- No degree
Multi Skilled Maintenance Engineer (Electrical Bias)
Marshalls PLC —Saint Ives
- £58,874 a year
- Overtime
- Maintenance
- Communication skills
- Free parking
- Employee discount
Quick apply
AI Engineer – Spec-Driven Development
RemoteStar —Cambourne
- Full-time
- AI
12d
Microsoft Dynamics 365 Consultant / Developer
Softwerx —Cambridge
- £65,000 - £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Organisational skills
- Employee discount
- Gym membership
14d
Semantic Modelling Specialist
Deanta UK Ltd —Ely
- From £50,000 a year
- Full-time
- ERP systems
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7h
Solutions Engineer - UK
Neural Concept —Cambridge
- Full-time
- Hybrid work
- Engineering
- English
- Machine learning
- Flexible schedule
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply
Infrastructure Engineer
Wave Photonics —Cambridge
- Full-time
- Annual leave
Quick apply
11d
Research Associate
Abselion —Cambridge
- £35,000 - £39,000 a year
- Master's degree
PCB Team Lead
Arm —Cambridge
- £126,200 - £170,800 a year
- Hybrid work
- Continuous improvement
- Team management
- Relocation assistance
Electronics Support Engineer
AMOT —Bury St. Edmunds
- Engineering
- Analysis skills
- Continuous improvement
Quick apply
Full Stack Developer – CT Office Incubation Team
Aveva —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Annual leave
Head of Operations
Universal Gas Solutions —Baldock
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Management
- Team management
- Plumbing
- Work from home
- Bereavement leave
Quick apply
3d
Site Engineer
Bellrock Property and Facilities Management —Huntingdon
- Part-time
- Hybrid work
- Construction experience
- AI
- Health & wellbeing programme
- Annual leave
Quick apply
Account Executive
Horizon Retail Marketing Solutions Ltd —Ely
- From £27,500 a year
- Full-time
- Marketing
- Quality control
- In-person
- Free parking
- Store discount
Quick apply
Electronics Engineer - R&D
Thermoteknix Systems Limited —Waterbeach
- Full-time
- Engineering
- No degree
- Communication skills
Firmware Engineer - Fixed Term Contract
Sartorius —Royston
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Free parking
- Annual leave
Electronics Engineer (NPI Team)
Thermoteknix Systems Limited —Waterbeach
- Full-time
- Engineering
- Continuous improvement
- Quality control

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IT Operations Manager

SPT Labtech -
Cambridge

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Windows Server
TCP
IT team management
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
Network infrastructure
User account management
Team management
Network management
IT permissions management
Mobile device management
IP networking
Management reporting
Information technology team management
Leadership
Intune
Help desk

Full job description

SPT Labtech is looking for an experienced IT Operations Manager to own and run our day-to-day IT function. This is a newly created role reporting to the IT Director, leading a small team across the UK and US and acting as the single accountable owner for helpdesk operations, asset and user lifecycle management, M365 administration and operational networking.

You will bring team leadership experience, a strong working knowledge of networking and infrastructure, and the discipline to run a structured, well-managed IT service. There is real scope to shape this role: you will set the standards, build the processes and decide how the team delivers.

About us:

Based in Melbourn, Cambridgeshire, United Kingdom. SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.

Want to be part of a team that's truly making a difference?

Your key responsibilities will include:

Managing and developing a team of three: a Support Engineer and IT Technician in the UK, and an IT Manager in the US, with regular 1:1s, performance reviews and development planning
Setting team standards, SLAs and escalation protocols, and acting as the first point of escalation for the operational team
Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity
Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes
Owning asset management, user lifecycle (starters, leavers and role changes) and day-to-day M365 administration
Overseeing procurement of hardware and peripherals, and owning IT documentation: SOPs, FAQs and user guides
Providing hands-on networking support: connectivity issues, VPN faults, switch-level troubleshooting and network access management
Supporting server and infrastructure maintenance alongside our Cyber Security Engineer, with structured knowledge transfer to build your infrastructure depth over time
Owning day-to-day security operations: policy enforcement, MFA compliance, endpoint compliance, antivirus alert triage and our phishing simulation programme
Maintaining user access and permissions across all systems, applying least privilege principles

Skills & Attributes

You will be:

An experienced people manager who gets the best out of a small team
Organised and process-driven, comfortable owning a service function end to end
A clear communicator, able to manage stakeholder expectations and represent IT professionally at all levels
Hands-on and self-directed, happy to switch between management and technical work
Comfortable working with colleagues across multiple sites and time zones

The essentials:

Demonstrable experience leading, managing and developing a small IT team
Experience owning a helpdesk or service desk function: queue management, SLAs, escalation protocols and ticket workflows
Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis
Working knowledge of Windows Server environments
Experience administering M365 or Google Workspace and the associated admin tooling
Strong user lifecycle and access management experience across multiple systems

Hardware and software asset management experience

It would be a bonus if you have:

Intune or MDM device management experience
Experience running security awareness activities such as phishing simulations or security training
Experience in a multi-site or international IT environment
Experience working alongside or transitioning to a managed security model (MDR, SIEM, CVAR)

Our commitment to you:

You'll be working with talented professionals in a motivated and driven team.

We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.

If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.

Quick apply

Refine Your Search

solutions engineer uk jobs in cottenham, cam

IT Operations Manager

Graduate Software Engineer – Virtual Platforms - Qualcomm - Cambridge, UK

Junior Electronics Engineer

Multi Skilled Maintenance Engineer (Electrical Bias)

AI Engineer – Spec-Driven Development

Microsoft Dynamics 365 Consultant / Developer

Semantic Modelling Specialist

Solutions Engineer - UK

IT Service Lead Engineer

Infrastructure Engineer

Research Associate

PCB Team Lead

Electronics Support Engineer

Full Stack Developer – CT Office Incubation Team

Head of Operations

Site Engineer

Account Executive

Electronics Engineer - R&D

Firmware Engineer - Fixed Term Contract

Electronics Engineer (NPI Team)

I want to receive the latest job alerts for solutions engineer uk in cottenham, cam

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