Complaints manager Work, Jobs in Coventry, Eng (with Salaries)

CYP Co-Ordinator – Coventry
Midland Mencap —Coventry
- £32,160 a year
- Weekend availability
- Remote
- Experience working with children
- Team management
- IT
5d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Head of Risk & Compliance
Fair For You Enterprise CIC —Coventry
- £50,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Free parking
- Life insurance
Quick apply
4d
Training Administration Support | Geely
Calex UK —Coventry
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
5d
Senior Overseas Patient Access Officer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
6d
HEO - Data Protection Office Law Enforcement and Information Rights Requests Officer
Department for Education —Whoberley
- £36,000 a year
- Full-time
- Presentation skills
5d
Executive Support Manager (L3) | Stellantis
Calex UK —Coventry
- £30,000 a year
- Full-time
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
11d
RISE Adviser - West Midlands - Early years and SEND adviser
Department for Education —Whoberley
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
IP Operations Manager
London Electric Vehicle Company (LEVC) —Coventry
- £60,000 a year
- Hybrid work
- Bachelor's degree
- Leadership
- Free parking
- Annual leave
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
4d
Fleet Customer Care Agent | Stellantis
Calex UK —Coventry
- Up to £28,000 a year
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Annual leave
- Employee discount
2d
Resident Liaison Officer
Wates —Leamington Spa
- Customer service
- Maintenance
- Driving
Multi-Site Property Accommodation Manager – Coventry
MCR Property Group Ltd —Coventry
- £36,000 - £38,000 a year
- Hospitality
- Microsoft Office
- Travel
Quick apply
Family Wellbeing Facilitator – Schools/Community Programme
The Parenting Project —Warwick
- Up to £28,244 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- In-person
Quick apply
14d
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Customer service
- Employee discount
Customer Insight Officer - Complaints
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
13d
Cluster General Manager
iQ Student Accomodation —Birmingham
- £44,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
13d
Shift Manager
Five Guys UK —Coventry
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
11d
Property Manager
Fox property —Birmingham
- £22,000 - £28,000 a year
- Part-time
- Hybrid work
- Management
- Schematics
- Maintenance
- Free parking
- Work from home
Quick apply
Store Manager
Aldi —Coventry
- £52,910 - £69,000 a year
- Annual leave

I want to receive the latest job alerts for complaints manager in coventry, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

complaints manager jobs near coventry, eng

CYP Co-Ordinator – Coventry

Midland Mencap -
Coventry

Apply Now

Job details

Permanent | Full-time
£32,160 a year
5 days ago

Qualifications

Level 3 in Health & Social Care
Driving Licence
Level 2 in Health & Social Care
Experience working with children
Team management
IT
Communication skills

Full job description

JOB TITLE: CYP Co-Ordinator – Coventry

EMPLOYMENT STATUS: Permanent

RESPONSIBLE TO: Children and Young People’s Operations Manager

SALARY:£32,160

HOURS: 37 hours weekly

WHERE:Main Location: Logan Centre, Logan Rd, Coventry CV2 1AG. Weekly visit: Birmingham head office (B32 3BZ)

Who We Look for?

Are you a warm, personable, and highly motivated individual who can empower and drive a team?

Do you have passion for what you do, are a strong communicator, leader and have good problem-solving skills?

The Co-Ordinator will work alongside and experienced and established team of Co-Ordinators across the West Midlands, including our services in Birmingham, Worcestershire, Coventry and North Warwickshire.

We place a high value upon integrity, ethical standards, and a commitment to excellence.

If you have experience leading and managing a team and experience working with children and young people with complex disabilities, that’s a bonus. But don’t be put off if not. We value transferable skills from other sectors and provide comprehensive training to all our staff.

What does a CYP Co-Ordinator do?

Midland Mencap is looking to appoint a Co-Ordinator who will work alongside colleagues to turn Midland Mencap ‘s Children & Young People’s vision and mission into a reality. They will need to lead and facilitate structured sessions and activities based on identified need that meet desired outcomes of our unique children.

Our team of Co-Ordinators manage staffing rotas to ensure all sessions meet required legal ratios and are confident in ensuring staff skills match all children and young people’s needs. As a Co-Ordinator you will provide frontline support and leadership during sessions as and when required, these are weekend based as well as weekdays during school holidays. Coordinators are also responsible for being part of the on-call team to fulfil duties as outlined within the business needs.

As part of our Children and Young People’s Services you as a Co-ordinator will embrace person centred approaches to recruit, lead, manage and support a team of Support Workers which include inductions, supervisions and supporting HR, personnel and training needs. You will also support the marketing & promoting of Midland Mencap services to children, young people, their family’s and potential referral agencies in both the statutory & voluntary sectors.

You will undertake, review and ensure good quality risk assessments and person-centred plans are in place to support the needs of children and young people engaging with the service. You will have an understanding of the barriers facing a child or young person with a rage of complex and diverse needs as well as a commitment to maintain and uphold the rights of such individuals. You will be expected to undertake the initial investigation of the complaints, disciplinary and grievance procedures of support staff.

The ideal candidate will be able to work well within an established and experienced team as well as using their own initiative when communicating with staff, families and professionals. They will have experiences in participating with all CQC, Ofsted and other regulatory inspections.

They will be able to build and maintain good working relationships with multiple agencies such as social workers. They will be organised in planning and managing their working schedules and working towards our referrals and assessment process. They will be able to identify and act upon any safeguarding or child protection issues in relation to multi-agency guidelines, ensuring compliance in relation to the guidelines as well as maintaining all reports and records in a confidential and timely manner, in line with Midland Mencap’s policies and procedures, in line with GDPR and Safeguarding aspects.

They must be enthusiastic, have motivation and have the ability to drive staff recruitment and children’s assessments. They have a willingness to try new things alongside being able to adapt to the needs of Midland Mencap and the children’s services.

Key Tasks:

Process and manage new referrals, by conducting face to face assessments and complete children’s files. Liaising with all professionals involved with the child to complete these.

Lead team meetings and ensure that problems are resolved, and strategies created for the management of the service.
Participate in planned regular meetings with Children and Young Persons Operational Manager and other colleagues.
Adhere to and implement organisational policies and procedures.
Plan, organise and facilitate weekly children’s sessions, working on a rotation of weekends, as well as during school holidays.
Supporting implementing and running HAF sessions during school holidays.
Completing monitoring for Birmingham services and sharing this with line managers for reporting.
Communicate effectively with all staff, managers and professionals in order to all work together for the child. This also includes keeping in regular communication with families as well as being able to share in a timely manner other information which needs sharing between the team.
Attend training courses as required to develop knowledge and skills to improve the quality of service.
Carry out any other tasks that are deemed appropriate within your job role and the aims of the organisation.

Knowledge and Experience

Essential

Experience of leading or managing a team of workers.
Experience of working alongside and engaging with a range of people with learning disabilities and/ or autism and those who care for them.
Understanding of Ofsted/ CQC regulations.
Good knowledge of safeguarding protocols.
To already hold or be willing to undertake an enhanced DBS check/ sign up to the DBS update service.
Experience of delivering personal care and using hoists.
Good knowledge of GDPR and storing personal information on database systems.
Maintaining timely records.
Connecting with individuals, groups and multi-agency professionals.

Skills

Essential

Excellent Interpersonal skills and ability to work with a wide range of people and professionals
Ability to work within a team as well as remotely within the team
Proactive and focused
Ability to work within given timescales
IT literate, including use of social media platforms
Effective team player
Ability to work on own initiative

Desirable

Experience of working within and Ofsted and CQC regulated environment/ setting.
Full driving license and access to a car and willingness to commute across the designated geographical area (desirable) plus willingness to obtain business insurance.
Relevant qualifications such as Pediatric First Aid, Mental Health First Aid. Level 2/3 Childcare or Level 2/3 Health and Social Care.

Apply Now

Refine Your Search

complaints manager jobs in coventry, eng

CYP Co-Ordinator – Coventry

Ownership Experience Manager – Customer Community & Loyalty

Head of Risk & Compliance

Training Administration Support | Geely

Senior Overseas Patient Access Officer

HEO - Data Protection Office Law Enforcement and Information Rights Requests Officer

Executive Support Manager (L3) | Stellantis

RISE Adviser - West Midlands - Early years and SEND adviser

IP Operations Manager

Proceedings Support Unit (PSU) Specialist

Fleet Customer Care Agent | Stellantis

Resident Liaison Officer

Multi-Site Property Accommodation Manager – Coventry

Family Wellbeing Facilitator – Schools/Community Programme

Service Delivery Manager

Customer Insight Officer - Complaints

Cluster General Manager

Shift Manager

Property Manager

Store Manager

I want to receive the latest job alerts for complaints manager in coventry, eng

Related Searches

Explore jobs in more locations

Who We Look for?

What does a CYP Co-Ordinator do?

Knowledge and Experience

Skills

Jobseeker tools

Employer Tools

Browse

Stay Connected