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IT Technical Manager

247 IT Services
Coventry

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
8 days ago

Benefits

Company pension
Private medical insurance
Flexible schedule

Qualifications

Microsoft Windows Server
TCP
Customer service
Disaster recovery
DHCP
Supervising experience
IT project management
IT support
Computer networking
DNS
SharePoint
IT
TCP/IP
Leadership
Communication skills
Active Directory
VPN

Full job description

Overview

We are seeking an experienced and hands-on IT Technical Manager to lead and support the IT operations at the CBS Arena. This is a unique dual-role position, combining IT Infrastructure Support and Management with practical day-to-day engineering responsibilities.

The successful candidate will be responsible for the overall stability, performance, security, and continual improvement of the venue's technology services while managing the on-site IT support function and coordinating IT resources to meet operational and event requirements.

Alongside management responsibilities, the role requires a strong technical individual who is comfortable acting as the senior on-site engineer, providing Level 2 support, resolving complex incidents, and supporting major events and match days.

This position would suit someone looking to take ownership of an IT operation while remaining technically involved and hands-on. Due to the nature of the venue, flexible working patterns will apply to ensure IT coverage during events and match days.

Key Responsibilities

IT Operations & Infrastructure Management

Oversee all day-to-day IT operations across the CBS Arena.
Manage and maintain the venue's IT infrastructure, including servers, networking, cloud services, endpoint management, and security systems.
Ensure maximum availability and performance of business-critical systems.
Develop and implement IT standards, procedures, and best practices.
Plan and coordinate infrastructure upgrades, maintenance activities, and technology projects.
Manage relationships with third-party suppliers, vendors, and service providers.
Monitor service performance and ensure agreed service levels are achieved.

Team Leadership & Resource Management

Provide day-to-day leadership and guidance to on-site IT engineers.
Manage team workload, scheduling, and resource allocation.
Coordinate IT support coverage for events, conferences, and match days.
Conduct regular team meetings, performance reviews, and development planning.

Technical Support & Engineering

Provide hands-on Level 2 support across desktop, infrastructure, cloud, and networking technologies.
Troubleshoot and resolve escalated technical incidents.
Manage Active Directory and Entra ID environments.
Configure and troubleshoot switches, firewalls, wireless infrastructure, VLANs, VPNs, and connectivity issues.
Monitor system health, backups, security alerts, and infrastructure performance.
Perform patching, maintenance, and system optimisation.
Provide on-site IT support during live events and match days as required.
Document solutions, maintain accurate records, and contribute to service improvement initiatives.

Technical Skills & Experience

Essential

Minimum 3-5 years' experience in a senior IT support, infrastructure, or technical leadership role.
Previous experience leading or supervising technical teams.
Strong Level 2/3 troubleshooting experience.
Microsoft 365 administration (Exchange Online, SharePoint, Teams).
Active Directory, Group Policy, and Entra ID administration.
Windows Server (2016/2019/2022).
Networking experience including TCP/IP, DNS, DHCP, VLANs, VPNs, switching, and firewall technologies.
Backup and disaster recovery experience.
Experience managing IT projects and infrastructure improvements.
Excellent stakeholder and supplier management skills.

Personal Attributes

Strong organisational and resource-planning skills.
Confident and professional when dealing with senior stakeholders.
Strong communication and customer service skills.
Proactive, hands-on approach with a willingness to lead from the front.
Flexible and adaptable to support event and match day operations.

What We're Looking For

This role is ideal for an experienced engineer who wants to step into a management position without losing the technical aspects of the job. You'll be responsible for driving the IT function forward, managing a small team, ensuring excellent service delivery, and acting as the senior technical resource for one of the region's most recognised venues.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Private medical insurance

Work Location: In person

Quick apply

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