client experience manager Work, Jobs in coventry, wmd (with Salaries)

Conference & Banqueting Manager
Coombe Abbey Hotel —Coventry
- £40,000 a year
- Weekend availability
- Contracts
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
5d
Project Coordinator
Amob Machinery Limited —Coventry
- £22,500 - £27,000 a year
- Full-time
- Customer service
- Travel
- IT
- Free parking
Quick apply
5d
Early Years Care Training Advisor
Coventry and Warwickshire Chamber Training —Coventry
- £28,000 - £30,110 a year
- English
- Maths
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Commercial Banking Relationship Manager
Coventry Building Society —Coventry
- £62,000 a year
- Full-time
- Communication skills
- Banking
High Growth Support Executive
WMGC —Coventry
- £28,500 a year
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
Reservations and Events Manager
Valor Hospitality —Coventry
- £15.38 an hour
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Client Manager
Hymans Robertson LLP —Birmingham
- £49,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
12d
National Account Manager
Murray Uniforms —Coventry
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
2d
Event Operations Manager- Midlands
Stadium Traffic Management Ltd —Coventry
- £35,000 - £45,000 a year
- Full-time
- In-person
National Field Manager
Powerforce —Birmingham
- £42,000 a year
- Full-time
- Management
- Presentation skills
- Annual leave
- Employee discount
Operations Manager
ID Logistics & Transport Ltd —Rugby
- £62,000 a year
- Full-time
- ERP systems
- Warehouse experience
- Communication skills
Quick apply
12d
Event Day Manager- Midlands
Stadium Traffic Management Ltd —Coventry
- £100 - £200 a day
- Full-time
Mobile Parking Attendant
Parkingeye Limited —Coventry
- £25,447.50 a year
- Full-time
- Customer service
- Driving
- Human resources
Quick apply
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Branch Manager, Kurt Geiger, Birmingham Airport
Kurt Geiger —Birmingham
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Corporate Relationship Manager
Lending Bridge —Birmingham
- £36,000 - £42,000 a year
- Full-time
- Sales
- IT
- Financial services
- Employee discount
Quick apply
Trainee Campaign Manager
Sage Partners —Birmingham
- £25,000 - £42,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Contract Administrator
Beechwood Trees and Landscapes Ltd —Coventry
- £26,000 a year
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Textile Manager
Elis —Coventry
- Call to connect
- Microsoft Office
- Continuous improvement
- No degree
- Employee assistance programme
Casual C&E Hospitality Team Leader
CBS Arena —Coventry
- From £13.47 an hour
- No experience needed
- Food service
- Free parking
- Flexible schedule
12d

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Conference & Banqueting Manager

Coombe Abbey Hotel
Coventry

Quick apply

Job details

Full-time
£40,000 a year
5 days ago

Benefits

Free parking
Company pension
Employee discount
Pay rise
On-site parking

Qualifications

Logistics
Catering
Contracts
Leadership
Communication skills
Time management

Full job description

** Please note this role requires weekends and morning/ afternoon, evening/late nights**

Overview:

As a Conference & Banqueting Manager, you are responsible for overseeing the planning, organisation, and successful execution of conferences, banquets, and other events at the venue. You lead the conference and banqueting team, working closely with clients to ensure all event specifications are met. Your role involves coordinating with various departments to ensure smooth event operations, delivering exceptional service, and maintaining the highest standards of quality. You will play a key role in enhancing the venue's reputation by providing memorable experiences for clients and guests.

Key Responsibilities:

Event Planning & Coordination:

Oversee the planning and execution of all conferences, banquets, and private events, ensuring every detail aligns with client specifications and expectations.
Collaborate with clients to understand their requirements, advising on event logistics, layout, and technical needs to ensure seamless execution.
Coordinate event logistics with various departments, including catering, audio-visual, and housekeeping, ensuring all aspects of the event are well-prepared and delivered on time.
Ensure all events are tailored to client preferences, including room setup, décor, and equipment, while maintaining budget and operational guidelines.

Team Leadership & Management:

Lead, train, and supervise the conference and banqueting team, ensuring staff are well-prepared and equipped to deliver excellent service.
Delegate tasks effectively, ensuring a high standard of service and efficiency during events.
Monitor staff performance during events, offering guidance and support where needed to maintain smooth operations.
Conduct regular performance reviews, offering feedback and ensuring continuous professional development for the team.

Guest Relations & Service Excellence:

Act as the main point of contact for clients throughout the planning and execution of their events, ensuring their needs are met and any issues are resolved promptly.
Ensure that all guest requests, including special dietary needs or last-minute changes, are addressed quickly and efficiently.
Monitor guest satisfaction during events, proactively addressing any concerns to ensure a positive experience.
Foster strong relationships with clients, encouraging repeat business and referrals through exceptional service.

Operational Oversight & Budget Management:

Oversee the operational aspects of each event, from initial setup to breakdown, ensuring everything runs smoothly and according to plan.
Manage event budgets, ensuring that costs are kept within agreed parameters while maintaining quality standards.
Review event specifications and prepare detailed schedules and staffing plans to ensure the smooth running of each event.
Ensure the efficient use of resources and equipment, maintaining an organised inventory of supplies and reporting any shortages or issues.

Health, Safety & Compliance:

Ensure that all events comply with health and safety regulations, including food handling, fire safety, and general venue safety.
Monitor and enforce hygiene standards, ensuring the event spaces are clean and well-maintained throughout the event.
Oversee the safe and correct use of equipment and event materials, ensuring that all safety protocols are followed.

Continuous Improvement & Reporting:

Evaluate each event after its conclusion, gathering feedback from clients and staff to identify areas for improvement.
Provide insights and recommendations to senior management for enhancing event offerings, service delivery, and operational efficiency.
Maintain accurate event records and reports, ensuring that all financial transactions, billing, and contracts are completed promptly and accurately.

Qualifications and Skills:

Proven experience in conference and banqueting management, event planning, or hospitality, preferably in a leadership role.
Strong leadership skills, with the ability to motivate and manage a team effectively.
Excellent communication and interpersonal skills, with the ability to interact with clients, staff, and stakeholders at all levels.
Exceptional organisational and time-management skills, with the ability to handle multiple events simultaneously.
A deep understanding of event logistics, catering operations, and audio-visual requirements.
Strong problem-solving skills, with the ability to remain calm under pressure and find solutions to unexpected challenges.
Budget management experience, with a focus on maintaining operational efficiency while delivering high-quality events.
Knowledge of health, safety, and food hygiene regulations as they pertain to event management.
Flexibility to work evenings, weekends, and holidays, as events often take place during these times.
Staff privileges and discounts
Private dining discount
Birthday and Christmas gifts
Day off for your birthday
Christmas Day and Boxing Day off
Employee awards and rewards
Sickness pay
Holiday increase for each year of service

Pay: £40,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client experience manager jobs in coventry, wmd

Conference & Banqueting Manager

Project Coordinator

Early Years Care Training Advisor

Commercial Banking Relationship Manager

High Growth Support Executive

Reservations and Events Manager

Client Manager

National Account Manager

Event Operations Manager- Midlands

National Field Manager

Operations Manager

Event Day Manager- Midlands

Mobile Parking Attendant

Service Analyst

Branch Manager, Kurt Geiger, Birmingham Airport

Corporate Relationship Manager

Trainee Campaign Manager

Contract Administrator

Textile Manager

Casual C&E Hospitality Team Leader

I want to receive the latest job alerts for client experience manager in coventry, wmd

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