service analyst Work, Jobs in coventry, wmd (with Salaries)

Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Service Delivery Analyst
Swanton Care and Community —Coventry
- £30,000 - £35,000 a year
- Remote
- Computer Science
- Continuous improvement
- Communication skills
13d
UAT Analyst
Contechs Consulting Limited —Solihull
- Up to £37.04 an hour
1d
Business Analyst (111529-0526)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- Analysis skills
- University
- Agile
8d
AML Analyst
Moneycorp —Coventry
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Banking
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
2d
Business Support Analyst
Hako Machines Limited —Crick
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Life insurance
- Sick pay
Quick apply
7d
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
9d
Graduate Trainee Financial Planning & Analysis Analyst
Daimler Truck AG —Coventry
- Full-time
- Continuous improvement
12d
Payroll Hub Analyst
DHL —Coventry
- £26,780 - £30,000 a year
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
8d
Financial Systems Support Analyst (D365)
The Manufacturing Technology Centre —Coventry
- £30,000 - £40,000 a year
- Overtime
- Communication skills
Quick apply
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
Application Support Analyst
Capita —Coventry
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Oracle
13h
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
23h
Prototype Parts Analyst
Contechs Consulting Limited —Coventry
- Up to £27.21 an hour
- Microsoft Powerpoint
- Microsoft Excel
- SharePoint
People Data Analyst
Serco Group —Solihull
- £29,500 a year
- Full-time
- ERP systems
- Human resources
- IT
- Annual leave
- Employee assistance programme
1d
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
13d
IT Support Analyst
OneSchool Global —Warwick
- Full-time
- Azure
- Windows
- IT
- Free parking
- Referral programme
Service Coordinator & Business Analyst
Hitachi —Birmingham
- Full-time
- Remote
- Microsoft Excel
- ERP systems
- Analysis skills

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Service Analyst

M Group -
Coventry

Apply Now

Job details

2 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

Microsoft Excel
Microsoft Outlook
BMC Remedy
ITIL
Telecommunication
ServiceNow

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

Want to come and be a part of it?

What will you be doing?

Resource Administration: Assist with engineer bookings, scheduling, and resource allocation, ensuring optimal deployment in line with business needs.
Ticket Management: Support fault ticket administration, including logging, monitoring, updating status, highlighting jeopardy risks, and maintaining SLA performance.
Inbox and Communications: Manage shared inboxes, ensuring emails are actioned promptly and professionally.
Data and Reporting: Collate and update performance reports (ticket stats, response times, KPIs), providing summaries to the team manager.
Workflow Support: Prepare Microsoft Forms and support workflow tools.
Customer & Stakeholder Liaison: Act as first contact, triaging queries and escalating issues.
Meeting Support: Prepare and attend technical bridges to capture actions.
AILS Process: Support Acceptance Into Live Service documentation.
Continuous Improvement: Identify bottlenecks and recommend improvements.

What you’ll bring?

Experience in scheduling or coordination support roles within telecoms, engineering environments.
Familiar with ticketing and fault management systems (e.g. ServiceNow or Remedy).
Strong Microsoft 365 knowledge, Outlook, Excel, and Forms.
Organised, able to multitask.
Clear communicator across engineers, customers, and management.
Analytical, supporting performance and SLA reporting.
Calm under pressure supporting live incidents.
Flexible for out-of-hours and on-call.
Desirable: telecoms/networking knowledge, ITIL awareness, business continuity or quality experience.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

Matched or contributory pension scheme

Online GP service, 24 hours a day, 365 days a year

Employee assistance programme

My Rewards portal, access to 1000’s of retail discounts

Life assurance

Cycle to work, salary finance and give as you earn schemes

Enhanced maternity, paternity leave and adoption leave

Reward and recognition scheme

In addition, this role offers;

Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet

We’re open and seek new and better ways of exceeding expectations

We’re together and as one team; the whole is greater than the sum of the parts

We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGROUPT INDREG

Apply Now

Refine Your Search

service analyst jobs in coventry, wmd

Service Analyst

Service Delivery Analyst

UAT Analyst

Business Analyst (111529-0526)

AML Analyst

Service Desk Analyst / IT Support Help Desk Technician

Service Desk Analyst

Business Support Analyst

IT Analyst

Graduate Trainee Financial Planning & Analysis Analyst

Payroll Hub Analyst

Financial Systems Support Analyst (D365)

Service Desk Analyst

Application Support Analyst

ICT Support Analyst - Birmingham

Prototype Parts Analyst

People Data Analyst

Onsite IT Support Analyst - 1st/2nd line

IT Support Analyst

Service Coordinator & Business Analyst

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