Travel agent Work, Jobs in Coventry, Wmd (with Salaries)

Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
Travel Consultant
OurCoop —Coventry
- £12.80 an hour
- Full-time
- Sales
- Annual leave
- Employee discount
Quick apply
6d
Travel Consultant
Trailfinders —Solihull
- £44,000 - £49,000 a year
- Sales
Travel Consultant - Coventry
Hays Travel —Coventry
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
4d
Part-Time Hotel Groups & Reservations Coordinator
TELEGRAPH HOTEL —Coventry
- From £13 an hour
- Part-time
- Bar
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
4d
Independent Travel Agent
The Travel Experts —Birmingham
- Part-time
- Remote
Quick apply
Cruise Travel Expert
Iglu.com —Rugby
- Weekend availability
- Remote
- Sales
- Customer service
- Organisational skills
- Work from home
- Employee discount
4d
Business Travel Consultant
Gray Dawes Group —Leamington Spa
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
Quick apply
Travel Consultant - Hinckley
Hays Travel —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
11d
Property Portfolio Manager
JSKPV Limited —Coventry
- £15 - £22 an hour
- Part-time
- Customer service
- Microsoft Office
- Travel
- Flexitime
- Work from home
Quick apply
12d
Travel Consultant - Nuneaton
Hays Travel —Nuneaton
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
11d
Business Rates and Visits Team Leader
Hinckley & Bosworth Borough Council —Hinckley
- £38,220 - £42,839 a year
- Full-time
- Hybrid work
- Relocation assistance
- Annual leave
Quick apply
2d
Guest Service Agent - Soho Farmhouse
Soho House & Co. —Banbury
- £15.50 an hour
- Weekend availability
- Hotel
- Employee discount
Quick apply
Travel Consultant - Rugby
Hays Travel —Rugby
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
4d
Reservations Agent
Compello —Leicester
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Work from home
- Referral programme
Quick apply
4d
Sub Agent
Balfour Beatty Vinci —Coventry
- Full-time
- Microsoft Powerpoint
- AutoCAD
- In-person
- Free parking
Property Administrator
Midland Health —Birmingham
- £15 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
- Flexible schedule
Quick apply
4h
Sales Performance Coach
SIXT UK —Birmingham
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
Travel Consultant - Blaby
Hays Travel —Blaby
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
11d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave

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travel agent jobs near coventry, wmd

Cruise Reservations Consultant

Ainsley Reid International
Birmingham

Quick apply

Job details

Full-time
£26,000 - £28,000 a year

Qualifications

Sales
GCSE
Computer skills
Amadeus
Communication skills
Hotel experience
Time management

Full job description

Role Purpose

The Cruise Reservations Consultant is responsible for providing expert sales and service

support for cruise products to both travel agents and direct customers. The role includes

handling new cruise reservations and Manage My Booking enquiries, ensuring a high

standard of customer service, accurate booking management, and maximisation of sales

opportunities while meeting individual performance targets.

Key Responsibilities

Call Handling & Customer Service

Answer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently met.
Handle all enquiries efficiently, professionally, and in line with company servicestandards.
Deliver a high-quality customer experience on every interaction.

Cruise Sales & Product Expertise

Provide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiences.
Demonstrate strong worldwide and European cruise destination knowledge.
Accurately create and process cruise bookings, ensuring attention to detail and compliance with supplier policies.
Promote and prioritise the sale of preferred cruise lines in line with company strategy.
Meet or exceed individual sales, revenue, and commission targets.
Promote monthly offers, incentives, and campaigns to customers.

Manage My Booking & After-Sales Support

Handle Manage My Booking calls and post-sales enquiries, including:

o Amendments to cruise bookings (date changes, cabin changes, upgrades)

o Adding or modifying flights, hotels, transfers, tours, and excursions

o Handling special requests and cruise add-ons

o Re-pricing bookings where applicable

Make booking amendments accurately within cruise reservation systems and GDS (Amadeus / Galileo).
Resolve booking issues efficiently while maintaining customer satisfaction and retention.

Ancillary Sales & Revenue Optimisation

Maximise sales opportunities on every call by offering relevant ancillary products, including:
Pre- and post-cruise accommodation
Flights and flight upgrades
Transfers and car hire
Shore excursions and tours
Parking, insurance, and onboard upgrades

GDS, Systems & Administration

Use GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently.
Check and action GDS queues (Q’s) on a daily basis.
Organise and cost cruise and travel itineraries to meet customer requirements.
Complete general administrative tasks related to reservations and customer servicing.
Maintain accurate records in line with company and supplier requirements.

Teamwork & Development

Work collaboratively as part of the Cruise and Call Centre team.
Attend weekly staff meetings and general company meetings as required.
Maintain up-to-date knowledge of cruise products and destinations by attending: Training sessions, Ship visits, Cruise-related events and lunches, or Web-based training, both during and outside of working hours when required

Personal Requirements & Skills

Excellent communication skills (verbal and written).
Strong customer service focus with a professional and confident manner.
Proven organisational and time-management skills.
Excellent worldwide destination and cruise product knowledge.
Strong computer skills, including experience with GDS (Amadeus / Galileo).
Effective problem-solving and decision-making abilities.
Ability to work under pressure in a fast-paced call-centre environment.
Team-oriented with the ability to work independently when requi

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

travel agent jobs in coventry, wmd

Cruise Reservations Consultant

Travel Consultant

Travel Consultant

Travel Consultant - Coventry

Part-Time Hotel Groups & Reservations Coordinator

Independent Travel Agent

Cruise Travel Expert

Business Travel Consultant

Travel Consultant - Hinckley

Property Portfolio Manager

Travel Consultant - Nuneaton

Business Rates and Visits Team Leader

Guest Service Agent - Soho Farmhouse

Travel Consultant - Rugby

Reservations Agent

Sub Agent

Property Administrator

Sales Performance Coach

Travel Consultant - Blaby

Customer Care Agent (Hybrid)

I want to receive the latest job alerts for travel agent in coventry, wmd

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