Director of customer service Work, Jobs in Coventry (with Salaries)

Head of Corporate Operations
Focus Group —Birmingham
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Head of Service - Support Services
GreenSquareAccord —Birmingham
- £73,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Team management
- Annual leave
- Employee assistance programme
Quick apply
4d
Head of Digital & CRM
Standard Life —Birmingham
- From £110,000 a year
- Part-time
- Hybrid work
- Financial services
- Leadership
- Annual leave
5d
Head of Operations
Mears Group —Birmingham
- Up to £90,000 a year
- Driving
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
1d
Marketing and Communications Director - Jaguar/Range Rover
Jaguar Land Rover —Gaydon
- Leadership
- Analytics
11d
Director of Revenue Operations
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- CRM software
- SQL
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Defence Account Director
SCC —Birmingham
- £90,000 - £100,000 a year
- Monday to Friday
- Hybrid work
- Business development
- Contracts
- Communication skills
Enterprise Client Account Director
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Service Director
Trane Technologies —Tamworth
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Head of IT and Systems
Joma Jewellery and Katie Loxton —Banbury
- Monday to Friday
- Continuous improvement
- Team management
- Training & development
- Employee discount
13d
Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Continuous improvement
- Team management
- Recruiting
Sales and Marketing Director
Survey Solutions —Solihull
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- Business development
Quick apply
Assistant Relationship Director
Shawbrook —Birmingham
- Full-time
- Employee assistance programme
- Employee discount
Head of Product Inspection (Sales) UK & Ireland
Mettler Toledo —Leicester
- Customer service
- Business development
- Continuous improvement
- Annual leave
- Employee assistance programme
Head of Spa - Soho Farmhouse
Soho House & Co. —Banbury
- Continuous improvement
- Training & development
- Leadership
- Employee discount
Quick apply

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Head of Client Experience
3D-lipo Ltd —Rugby
Work with Customer Services, Sales and Marketing to identify suitable customers for case studies, testimonials, before-and-after imagery and success stories…
£35,000 - £45,000 a year
Quick apply
Head of Transformation & Service Improvement
West Northamptonshire Council —Northampton
You’ll champion innovation and the effective use of digital technology, including Microsoft 365, Power Platform, automation, AI and data-driven improvement.
£84,166 - £90,437 a year
5d

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director of customer service jobs near coventry

Head of Corporate Operations

Focus Group -
Birmingham

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

director of customer service jobs in coventry

Head of Corporate Operations

Head of Client Experience

Head of Service - Support Services

Head of Digital & CRM

Head of Operations

Marketing and Communications Director - Jaguar/Range Rover

Director of Revenue Operations

Defence Account Director

Enterprise Client Account Director

Service Director

Head of IT and Systems

Area Customer Service & Logistics Director UK&I

Sales and Marketing Director

Assistant Relationship Director

Head of Product Inspection (Sales) UK & Ireland

Head of Spa - Soho Farmhouse

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