Service leader Work, Jobs in Cowdenbeath, Fif (with Salaries)

Team Leader - Operations
36T Hub Intl —Edinburgh Airport
- £13.50 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Team Leader
Leonard Cheshire —Glenrothes
- £14.55 an hour
- Full-time
- Organisational skills
- IT
- Leadership
- Employee assistance programme
Quick apply
Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £43,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Analysis skills
Quick apply
13d
Events Operations Manager (F&B)
Gleneagles —Auchterarder
- £53,363 a year
- Full-time
- Hospitality
- Hotel
- In-person
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Service Lead
Real Life Options —Dunfermline
- £29,954.47 a year
- Weekend availability
- Mentoring
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
5d
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Team Member
Hollywoodbowlgroup —Dunfermline
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Employee discount
9d
Stephens Bakery
Stephens Bakery —Dunfermline
- From £55,000 a year
- Full-time
- Microsoft Office
- Bakery
- No degree
- Employee discount
- Referral programme
10d
Team Leader
Dalgety Bay Care Home —Dunfermline
- £15 an hour
- Full-time
- Medication administration
- Leadership
- Communication skills
- Annual leave
Quick apply
2d
Home Care Supervisor/ Team Lead
Eidyn Care —Lochgelly
- £13.85 - £16.80 an hour
- Full-time
- Care plans
- Leadership
Quick apply
Temporary Warehouse Operator
Leviton Manufacturing UK Ltd —Glenrothes
- From £27,255 a year
- Temporary
- Forklift
- Microsoft Office
- Driving
- Free parking
- Life insurance
Quick apply
9d
ESPC Property Lounge Team Leader - Full-time including some Saturdays
ESPC —Edinburgh
- From £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Employee discount
- Life insurance
Quick apply
10d
Event Operations Manager
Sodexo —Edinburgh
- £36,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
Quick apply
5d
HGV Class 2 (Category C)
Purvis Storage and Distribution LTD —Lochgelly
- £14.20 an hour
- Full-time
- Customer service
- Driving
- In-person
- Free parking
Quick apply
4d
Senior Autism Practitioner (Team Leader) - Fife Area Services, Glenrothes
Scottish Autism —Glenrothes
- £34,939 - £37,434 a year
- Weekend availability
- Microsoft Word
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Services Manager
Scottish Autism —Rosyth
- £40,704 - £43,709 a year
- Management
- Driving
- Mentoring
- Employee assistance programme
- Employee discount
Customer Team Leader
Co-op —Kelty
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
12d
Autism Support Co-ordinator - Family and Education Services
Perth Autism Support —Perth
- £25,000 - £27,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Health & wellbeing programme
- Sick pay
Quick apply
11d
Manager Designate - Stirling
Chisholm Hunter Ltd —Stirling
- Up to £36,000 a year
- Full-time
- Management
- Employee discount
Quick apply
Senior Manager – Finance Systems and Charging
Scottish Environment Protection Agency —Stirling
- £69,795 - £76,740 a year
- Full-time
- Analysis skills
- IT
- Leadership
- Annual leave
- Employee discount

I want to receive the latest job alerts for service leader in cowdenbeath, fif

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Team Leader - Operations

36T Hub Intl
Edinburgh Airport

Quick apply

Job details

Permanent | Full-time
£13.50 - £15.00 an hour

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Hospitality
Management
Customer service
Supervising experience
Leadership
Communication skills

Full job description

The Team Leader is responsible for supporting the day-to-day operation of the World Duty Free store, leading and motivating colleagues to deliver exceptional customer service, maximise sales opportunities, and maintain the highest standards of operational compliance.

The role involves acting as a role model on the shop floor, ensuring that customers receive a world-class retail experience while supporting the management team in achieving commercial and operational objectives.

Key ResponsibilitiesLeadership & People Management

Lead by example and promote a positive, customer-focused culture.
Support the Store Management team in the daily running of the operation.
Motivate, coach and develop team members to achieve individual and team objectives.
Conduct team briefings and communicate key business updates.
Provide support and guidance to colleagues throughout shifts.
Assist with onboarding and training of new team members.
Monitor employee performance and provide constructive feedback.

Customer Service

Deliver exceptional customer service at all times.
Actively engage with customers and identify sales opportunities.
Resolve customer queries and complaints professionally and efficiently.
Promote customer loyalty and enhance the overall airport retail experience.
Ensure all team members consistently meet customer service standards.

Sales & Commercial Performance

Drive sales performance and support the achievement of store targets.
Monitor sales activity and identify opportunities to increase revenue.
Encourage upselling and cross-selling opportunities across product categories.
Support promotional campaigns and product launches.
Monitor key performance indicators and contribute towards business objectives.

Operational Excellence

Ensure the store is maintained to the highest standards of presentation.
Monitor stock levels and support replenishment activities.
Ensure all merchandising and promotional displays are correctly implemented.
Conduct routine operational checks and complete required documentation.
Support stock counts, audits and inventory management processes.

Compliance & Security

Ensure compliance with airport security regulations and company policies.
Promote a safe working environment for colleagues and customers.
Support loss prevention initiatives and stock security procedures.
Ensure colleagues adhere to cash handling procedures and operational controls.
Maintain compliance with health and safety requirements.
Support emergency procedures and business continuity plans where required.

Duty Management Responsibilities

When required, the Team Leader may act as the senior person on shift and will be responsible for:

Opening and closing procedures.
Allocation of duties and break management.
Escalation of operational issues.
Managing customer incidents.
Liaising with airport stakeholders and security personnel where necessary.
Ensuring staffing levels meet operational demands.

Skills & ExperienceEssential

Previous experience within a retail, hospitality or customer service environment.
Experience supervising or leading a team.
Strong communication and interpersonal skills.
Excellent customer service skills.
Ability to work in a fast-paced environment.
Good organisational and problem-solving skills.
Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
Ability to obtain and maintain an airport airside pass.

Desirable

Previous airport retail experience.
Duty management experience.
Experience within a duty-free or travel retail environment.
Knowledge of KPI management and commercial performance metrics.

Key Performance Indicators (KPIs)

Sales performance and target achievement.
Customer service scores.
Team engagement and performance.
Compliance and audit results.
Stock loss and shrinkage control.
Operational standards and store presentation.
Attendance and punctuality.

Pay: £13.50-£15.00 per hour

Benefits:

Company pension
Employee discount

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in cowdenbeath, fif

Team Leader - Operations

Team Leader

Internal Sales Manager

Events Operations Manager (F&B)

Senior Service Lead

Operations Manager

Team Member

Stephens Bakery

Team Leader

Home Care Supervisor/ Team Lead

Temporary Warehouse Operator

ESPC Property Lounge Team Leader - Full-time including some Saturdays

Event Operations Manager

HGV Class 2 (Category C)

Senior Autism Practitioner (Team Leader) - Fife Area Services, Glenrothes

Services Manager

Customer Team Leader

Autism Support Co-ordinator - Family and Education Services

Manager Designate - Stirling

Senior Manager – Finance Systems and Charging

I want to receive the latest job alerts for service leader in cowdenbeath, fif

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected