Business support Work, Jobs in Cowie, Stg (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
Customer Service Executive
Nichols PLC —Stirling
- Hybrid work
- Sales
- Customer service
- Agile
- Employee discount
10d
Customer Service Advisor | S1 | Everyday Banking | Glasgow
A01 Santander UK plc —Glasgow
- £25,000 - £31,579 a year
- Weekend availability
- Hybrid work
- Customer service
- Financial services
Customer Service Executive - Part Time (9 Month fixed term contract)
Nichols plc —Stirling
- Part-time
- Sales
- Customer service
- Agile
- Employee discount
Quick apply
5d
Customer Care Associate
Aegon UK —Edinburgh
- £13.45 - £17.05 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Student Administration Coordinator
University of Stirling —Stirling
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
11d
Assistant Environment Protection Officer
Scottish Environment Protection Agency —Falkirk
- £32,689 - £34,944 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
9d
Application Administrator
Iberdrola Group —Glasgow
- £38,000 - £48,000 a year
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
12d
Junior Analyst
EdinburghAirport —Edinburgh
- £37,465 a year
- Full-time
- Machine learning
6d
Account Manager
Safetykleen —Stirling
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Administrator
GAP Group —Falkirk
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Patient Advisor
Optical Express Group —Stirling
- From £26,500 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Administrative & Business Support Officer
DYW West Lothian —Livingston
- Part-time
- Hybrid work
- No experience needed
- Microsoft Office
- Administrative experience
- Free parking
- Work from home
Quick apply
14d
Crematorium Assistant
WesterleighGroup —Stirling
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
Customer and Trading Manager - Online
Sainsbury's —Stirling
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Travel Co-ordinator
Optical Express Group —Cumbernauld
- £27,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Annual leave
10d
Store Team Member
Home Bargains —Stirling
- £12.71 - £13.00 an hour
- Part-time
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
Internal Sales Executive
REXEL —Larbert
- Full-time
- Sales
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Banking
- Life insurance
Business Development Manager
Powerforce —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
- Annual leave
- Employee discount

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Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
12 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

business support jobs in cowie, stg

Customer Support Specialist (Application Support)

Customer Service Executive

Customer Service Advisor | S1 | Everyday Banking | Glasgow

Customer Service Executive - Part Time (9 Month fixed term contract)

Customer Care Associate

Student Administration Coordinator

Assistant Environment Protection Officer

Application Administrator

Junior Analyst

Account Manager

Customer Service Administrator

Patient Advisor

Administrative & Business Support Officer

Crematorium Assistant

Customer and Trading Manager - Online

Travel Co-ordinator

Store Team Member

Internal Sales Executive

Customer Service Advisor

Business Development Manager

I want to receive the latest job alerts for business support in cowie, stg

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