Emergency Call Handler (East)
NHS Scotland —Queensferry
- £29,103 - £31,409 a year
- 12 hour shift
- Travel
- Typing
- Communication skills
- Annual leave
2d
Emergency Call Handler (West)
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- 12 hour shift
- Travel
- Typing
- Communication skills
- Annual leave
2d
NIHL Claims Handler
Davies —Glasgow
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Food Handler & Server
Sprigg —Glasgow
- £13.45 an hour
- Weekend availability
- Serving
- Hospitality
- English
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Credit Controller - Glasgow
Matthew Algie —Glasgow
- £27,500 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
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Inbound Call Handler
Signature Clinic —Glasgow
- £14 an hour
- Full-time
- Organisational skills
- In-person
- Communication skills
- Referral programme
Quick apply
5d
Call Handler
Cameron House —Dunbartonshire
- £27,060.80 a year
- Full-time
- Hospitality
- Customer service
- English
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VEHICILE RECOVERY CONTROLLER/CALL HANDLER
KAISER RECOVERY LTD —Glasgow
- Part-time
- Customer service
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- English
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3d
Minster Law Scotland - Personal Injury Paralegal / Case Handler
Minster Law —Glasgow
- Hybrid work
- Microsoft Excel
- Organisational skills
- Communication skills
4d
Call Handler – Full Time
Vets Now —Dunfermline
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- Full-time
- Sick pay
Material Handler (360 Degree Machine Operator)
Patersons Waste Management —Glasgow
- £15 - £17 an hour
- Full-time
- In-person
- Communication skills
- Mechanical knowledge
- Free parking
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2d
Claims Service Advisor
Aon Corporation —Glasgow
- Organisational skills
- Negotiation
5d
Senior Account Handler - Construction/Care
Gallagher —Glasgow
- Microsoft Office
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Senior Account Handler - Public Sector
Gallagher —Glasgow
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- Life insurance
Head Veterinary Nurse
Vets Now —Stirling
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2d
Finance Analyst, Intercompany
Gallagher —Glasgow
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- Analysis skills
- Employee stock purchase plan
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Electrical Maintenance Technician
Forth Ports —Grangemouth
- £37,316 a year
- Overtime
- Maintenance
- Programmable logic controllers
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4d
Commercial Account Handler
JMG Group —Blantyre
- Full-time
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- IT
- Free parking
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10d
Insurer Accounts & Business Relations Analyst
Gallagher —Glasgow
- Microsoft Excel
- Microsoft Office
- Financial services
- Employee stock purchase plan
- Life insurance
Account Handler
JMG Group —Blantyre
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Referral programme
Quick apply

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Emergency Call Handler (East)

NHS Scotland -
Queensferry

Apply Now

Job details

Permanent | Part-time | Full-time
£29,103 - £31,409 a year
2 days ago

Benefits

Annual leave

Qualifications

Typing
Communication skills

Full job description

ACC Relief Emergency Call Handler SAS

We are now recruiting for full and part time permanent Emergency Call Handlers to work within our Ambulance Control Centre (ACC), based in East ACC: Edinburgh.

If you’ve been in an emergency, you’ll know that the 999 call is answered promptly and professionally. But have you ever thought about what actually happens at the other end of the emergency line?

Our Emergency Call Handlers are critical in allowing us to provide life-saving advice and assistance to callers. They’re the first point of contact for the public, and they work to prioritise each call, provide effective life support, first aid and medical advice where necessary and liaise with ambulance crews on route to the emergency, also dealing with Police and other emergency services.

The Person

Applicants that do not currently work in the ACCs will be required to take a typing assessment and must be able to type at a minimum of 30 wpm with a 90% accuracy. They must also demonstrate the ability to work effectively under pressure and with minimal supervision.

You will also need excellent communication skills, the ability to prioritise and make decisions quickly, often under great pressure.

Ideally you will have experience in working with the public either already in the ACC, a healthcare setting, a contact centre environment or on a face to face basis.

Training and Working Pattern

If you have what it takes to make a difference then we’ll give you all the training you need to succeed.

You will attend our in-house training programme, which may require travel for 2 weeks training, after which you will need to be available full time for up to 10 weeks to enable you to become a certified Emergency Medical Dispatcher.

The working hours for these posts will be full time and part time relief including; bank holidays, weekends and unsocial hours

Relief / Full / Part Time Posts

Emergency Call Handling Post (NHS Pay Band 3)
Must be able to travel to the East ACC
Relief Emergency Call Handlers required
Relief Hours / unsocial hours expected
Permanent Contracts

Core shift patterns include 12 hour rotational day/night shifts and may include relief working:

where shift patterns are given up to 4 weeks in advance but are flexible covering high demand times. Relief working pattern is flexible, designed to cover annual leave and gaps in cover, which is rostered 4 weeks in advance to meet service demand.

The Scottish Ambulance Service reserve the right to close this advertisement early if a sufficient number of suitable applications are received.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

Please note that SAS is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Apply Now

Refine Your Search

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