People business partner Work, Jobs in Cowley, Oxf (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
Senior General Manager
Unipart —Oxford
- £90,000 a year
- Continuous improvement
- Employee assistance programme
Quick apply
13d
Research Associate - Nature Opportunities (x2)
Global Canopy —Oxford
- £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Annual leave
- Employee assistance programme
Quick apply
13d
People & Culture Business Advisor
Principal Medical Limited —Bicester
- From £38,000 a year
- Full-time
- Continuous improvement
- Driving
- No degree
- Free parking
- Sick pay
Quick apply
4h
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Assistant Director for Countywide Services
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £85,682 - £96,260 a year
- Part-time
- Annual leave
- Employee assistance programme
6d
Head of Business Operations
Astroscale —Didcot
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Life insurance
- Sick pay
Regional HR Business Partner - South
The Club Company —Twyford
- Full-time
- Hybrid work
- Hotel
- Continuous improvement
- Human resources
- Employee assistance programme
18h
Service Resolution Manager
Tripadvisor —Oxford
- Hybrid work
- Management
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Business Development Manager - LATAM
Oxford Royale - Head Office Vacancies —Oxford
- Full-time
- Spanish
- Sales
- English
Quick apply
Regional HR Business Partner - North
The Club Company —Twyford
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Resort
- Employee assistance programme
18h
Serious Further Offences (SFO) Complaints Reviewer - Full Time - Performance & Quality (South Central)
HM Prison & Probation Service —Aylesbury
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
13d
Resource Planning Manager
Gigaclear —Abingdon
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Continuous improvement
- Employee assistance programme
Quick apply
10d
People Assistant
HydraB —Oxford
- Full-time
- Recruiting
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
10d
Store Supervisor - 24 Hours - Sweaty Betty Oxford, England
Wolverine Worldwide —Oxford
- Weekend availability
- Supervising experience
- Retail sales
- Flexible schedule
- Referral programme
Accounts Payable Manager
Valda Energy —Bicester
- £40,000 - £50,000 a year
- Analysis skills
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Saturday Assistant | Oxford
Knight Frank —Oxford
- Part-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
4d
Senior Estates Manager, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
- Management
- Customer service
- IT
Senior Facilities Manager
Absolute Taste —Bicester
- Up to £55,000 a year
- Full-time
- Maintenance
- Continuous improvement
Quick apply
Business Change Manager
SSE —Oxford
- Customer service
- Employee discount

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people business partner jobs near cowley, oxf

Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

people business partner jobs in cowley, oxf

Service Business Operations Manager

Senior General Manager

Research Associate - Nature Opportunities (x2)

People & Culture Business Advisor

Director of Customer Operations and Engagement, EMEA

Assistant Director for Countywide Services

Head of Business Operations

Regional HR Business Partner - South

Service Resolution Manager

Business Development Manager - LATAM

Regional HR Business Partner - North

Serious Further Offences (SFO) Complaints Reviewer - Full Time - Performance & Quality (South Central)

Resource Planning Manager

People Assistant

Store Supervisor - 24 Hours - Sweaty Betty Oxford, England

Accounts Payable Manager

Saturday Assistant | Oxford

Senior Estates Manager, Milton Park, Oxford, UK

Senior Facilities Manager

Business Change Manager

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