Patient contact centre advisor Work, Jobs in Coxhoe, Dur (with Salaries)

Patient Contact Centre Advisor
Spire Healthcare —Seaham
- £12.76 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Customer Service Advisor (Contact Centre)
Alpha UK Projects Limited —Newcastle upon Tyne
- £13.00 - £13.95 an hour
- Full-time
- Hybrid work
- In-person
- Communication skills
- Store discount
- Work from home
Quick apply
Patient Contact Centre Advisor - Self-Pay Team
Spire Healthcare —Seaham
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
5d
NHS 111 Health Advisor
Practice Plus Group IUC —Stockton-On-Tees
- £12.71 - £16.33 an hour
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Customer Service Advisor - Part Time
EE —Newcastle upon Tyne
- £26,116 a year
- Part-time
- Annual leave
8d
Mental Health and Addictions Triage Advisor
Priory —Stockton-On-Tees
- £30,000 a year
- Weekend availability
- Case management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Private Patient Sales Advisor (12 Month Contract)
Spire Healthcare —Seaham
- Full-time
- Communication skills
- Annual leave
- Employee discount
9d
EHCP Learning Support Assistant
Learning Curve Group —Sunderland
- £16.50 - £18.50 an hour
- Part-time
- Experience working with individuals with disabilities
- Annual leave
4d
People Advisor (HR)
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £39,043 a year
- Full-time
- Hybrid work
- Driving
- No degree
- Travel
1d
Inside Sales Advisor
Innova Systems UK —Newcastle upon Tyne
- CRM software
- Computer literacy
- Engineering
Pharmacy Technician
Boots —Middlesbrough
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Lead Vet
Vets Now —Tyneside
- Up to £85,000 a year
- Weekend availability
- Mentoring
- Training & development
- Annual leave
Veterinary Surgeon - join our growing practice!
Vets for Pets —South Shields
- Up to £75,000 a year
- Part-time
- Patient care
- Employee discount
9d
Senior Veterinary Surgeon
Vets Now —Middlesbrough
- Up to £90,000 a year
- Weekend availability
- Mentoring
- Training & development
- Annual leave

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Patient Contact Centre Advisor
Spire Healthcare —Seaham
Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter.
£12.76 an hour
NHS 111 Health Advisor
Practice Plus Group IUC —Stockton-On-Tees
Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required.
£12.71 - £16.33 an hour

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Patient Contact Centre Advisor

Spire Healthcare -
Seaham

Apply Now

Job details

Full-time
£12.76 an hour

Benefits

Free parking
Annual leave
Company pension
Private medical insurance

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
SAP
Patient appointment coordination
Patient service
Numeracy
Appointment booking and call handling
Organisational skills
Computer skills
Customer support
Communication skills

Full job description

Please note that these vacancies are based in our Patient Support Centre in Seaham, County Durham

Please note - Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 7pm Monday to Friday with occasional Saturday shifts.

Please only apply if you can commit to this!

As a Patient Contact Centre Advisor, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.

Duties and Responsibilities:

Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
Manage the telephone lines in an effective and timely manner
Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

Who are we looking for:

Demonstrable literacy and numeracy skills
Track record of successful delivery in a similar role, in an office and / or customer service environment
Experience of handling high call volumes in a fast paced environment
High level of PC literacy and experience of using multiple systems and programmes
Excellent interpersonal and communication skills
The ability to work effectively as part of a team
Able to work under pressure and to tight deadlines, with good organisational skills

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays - pro rata
Employer and employee contributory pension with flexible retirement options
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Free Car park
Free DBS
Private medical insurance
Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Apply Now

Refine Your Search

patient contact centre advisor jobs in coxhoe, dur

Patient Contact Centre Advisor

Customer Service Advisor (Contact Centre)

Patient Contact Centre Advisor - Self-Pay Team

NHS 111 Health Advisor

Customer Service Advisor - Part Time

Mental Health and Addictions Triage Advisor

Private Patient Sales Advisor (12 Month Contract)

EHCP Learning Support Assistant

People Advisor (HR)

Inside Sales Advisor

Pharmacy Technician

Lead Vet

Veterinary Surgeon - join our growing practice!

Senior Veterinary Surgeon

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