Office 365 Work, Jobs in Craigavon, Arm (with Salaries)

Service Desk Analyst
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
IT Support Analyst
3173 —Belfast
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
5d
IT Managed Services Support Engineer – Level 2/3
KBS Group —Belfast
- From £1 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
Operations Manager
Gray + Press Accountants Limited —Belfast
- £40,000 - £45,000 a year
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
11d
Product Support Engineer
Mitie —Lurgan
- £41,097 a year
- 12 hour shift
- Communication skills
- Free parking
- Employee discount
IT Training Coordinator
Fieldfisher —Belfast
- Full-time
- Microsoft Office
- Time management
- Work from home
Service Desk L1/L2 Analyst
Version 1 —Belfast
- 12 hour shift
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Work from home
- Life insurance
Quick apply
Project Manager - Water
Veolia Water Outsourcing Limited —Portadown
- Up to £52,000 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Annual leave
- Employee discount
Quick apply
Field Coffee Machine Technician
Johnson Brothers —Lisburn
- Weekend availability
- Microsoft Outlook
- Maintenance
- Microsoft Office
- Employee discount
- Life insurance
Senior IT Support Engineer
KX —Belfast
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Senior Operational Contract Manager
National Crime Agency —Belfast
- £4,218 - £55,575 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
10d
Senior Major Incident Manager
Capita —Belfast
- Full-time
- Analysis skills
- SharePoint
- Communication skills
Managed IT Services Field Engineer
Radius Limited —Belfast
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
9d
Project Manager
Lowe Rental Corporation —Lisburn
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
Quick apply
Senior IT Engineer
Gordons Chemists —Banbridge
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Employee discount
Senior Business Development Manager – IT Managed Services
Barclay Communications —Belfast
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
- Referral programme
Quick apply
3d
Senior Technical Consultant
IntApp —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Azure
- Annual leave
Assistant Cost Manager
Turner & Townsend —Belfast
- Full-time
- Microsoft Word
- Microsoft Office
- Contracts
- Annual leave
Quick apply
Solution Architect
Codec —Belfast
- Full-time
- Hybrid work
- Azure
- APIs
- Agile
Quick apply
Microsoft Security Architect
Codec —Belfast
- Full-time
- Hybrid work
- Azure
- English
- Project management
Quick apply
11d

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Service Desk Analyst

TP ICAP -
Belfast

Apply Now

Job details

Full-time
9 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
MCSA
ITIL Certification
Microsoft Excel
Microsoft Outlook
Computer Science
MCP
Windows
Technical support
Microsoft Office
AWS
Bachelor's degree
Computer networking
ServiceNow
IT
AI
PowerShell
Active Directory
Intune
Help desk

Full job description

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The primary responsibility of a Service Desk Analyst is to be the primary point of contact for internal users needing technical support, responsible for accurate ticket logging, troubleshooting, and resolving issues related to hardware, software, and networks etc. Key duties include acting as a liaison between users and IT, managing a ticketing system, providing first-line support through phone, live chat or email, escalating complex problems to higher-level support, and contributing to the knowledge base.

Role Responsibilities

Provide appropriate technical support to resolve/log IT related Incidents and Service Requests on first contact where appropriate using the Service Now IT Service Management portal.
Provide accurate answers that can be understood by Business users. Ensure that Incidents and Service Requests have been dealt with to the Business users satisfaction
Work with suppliers and internal IT departments to provide Business users with status updates as defined in the Service Level Agreement (SLA).
Have knowledge and understanding of the contents of the SLA and the Service Desk’s processes and procedures. Document, maintain, use and share appropriate product and services knowledge and learn about new products and services as required.
Have a clear understanding of the escalation and Major Incident processes. Actively work with appropriate teams to pre-empt service issues and minimise the impact of service issues to Business users.
Document, maintain, use and share appropriate product and services knowledge and learn about new products and services as required as well as adding to and maintaining the Knowledge Base.
Be aware of the IT organisations strategic aims, policies, processes and procedures so that the users receive consistent messages.
Contribute to and follow up-to-date process and procedure documentation
Ensure that Incidents and Service Requests have been dealt with to the Business users’ satisfaction.
To keep up-to-date with developments within the organisation that may have an impact on the user experience.
Drive innovation within the team and wider organisation with generative AI and automation tooling.

Competences:

General knowledge of Desktop, Networking, Server, Voice & Communications Infrastructure.
Windows 10/11 Operating systems
Microsoft M365 Copilot, Exchange, Intune, Office 365, PowerShell and Active Directory
ITSM process automation and workflows
AWS Workspaces and AWS Technology
Okta or similar MFA Technology
Intermediate to advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Working knowledge of Generative AI
Knowledge of common applications and hardware.
Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products

Experience:

Essential

University degree or Diploma in the field of Computer Science and /or solid experience in a Service Desk / Help Desk role.
Experience in a Customer Services environment, preferably within Investment Banking organisation
Good experience of using best practice IT Service Management tools to log and manage user calls and provide first time resolution where practical. Experience of Service Now is preferred.

Desired

Professional Qualifications: ITIL v3/v4 foundation, Service Desk Institute SDA or equivalent ITSM qualification.

Special Job Requirements:

Shift rota basis
Occasional Bank holiday working requirement

Band & level: Support, 3

#NIJobs #LI-ASO #LI-Hybrid

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - City Quays - Belfast

Apply Now

Refine Your Search

office 365 jobs in craigavon, arm

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