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Student Success Assistant
Requisition ID: 29648
Location:
Newcastle, GB
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Contract Type: Fixed Term
Working Pattern: Full Time
Posted Date: 10 Aug 2026
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Salary: £27,319 with progression to £28,778 per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 23 August 2026
The Role
The Student Success Unit is responsible for developing and supporting the delivery of an outstanding and distinctive student experience so that students have a high-quality university experience. As part of Student Success, the Careers Service supports all students and recent graduates to achieve positive graduate outcomes through tailored guidance, opportunities, and employer engagement.
You will provide comprehensive administrative and customer support, working within the Work Experience Team that oversees student work experience on and off campus.
You will contribute to a range of activities linked to student employment that sits within the Unitemps branch team, working closely with students and colleagues to ensure an excellent student experience is at the forefront. In a fast-paced environment, you will support students into valuable work experience from the start of term onwards through our newly formed UniTemps branch Working on Campus | Student Services | Newcastle University
There are two positions available on a fixed term, until 31 July 2027
To apply:
Please upload an up-to-date CV and letter of application outlining specific examples around how you meet the requirements set out in ‘The Person Essential’ section below.
As part of the application process, you are required to take our assessment “Student Success Assistant 29634” details to access this are:
Please visit the following link:
https://es.eskill.com/es/quiz?testId=25d59382fff468b9
The assessment will begin only after you've logged in and read the instructions.
Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page.
Alternatively, you can go to http://www.eSkill.com/test-taker-resources, click 'Take Your Test', enter the following ID 25d59382fff468b9 and select ‘Begin Your Test’
Please note for an incomplete task or not completing the task will result in your application being withdrawn as being incomplete.
If you require any reasonable adjustments to complete the test, or require any further information, please contact Ange Westhall
[email protected] before the closing date.
Key Accountabilities
To administer all aspects of vacancy coordination and recruitment, including employer liaison, advertising vacancies, marketing and promotion of opportunities, managing application deadlines, shortlisting applicants under the supervision of more senior colleagues, organising interviews, providing feedback, allocating candidates to assignments, and supporting broader onboarding and selection processes
To monitor the employer and student experience during work experience to ensure that everything is progressing satisfactorily. To provide a first point of contact for issues that may arise, ensuring resolution where possible and referring to more senior colleagues where necessary
Support compliance with all prevailing employment legislation incl. UK Visa and Immigration requirements by conducting Right to Work checks for student workers
Build and maintain positive relationships with recruiters and students through face-to-face meetings, telephone and email communication, offering support, guidance and advice as needed and referring more complex queries to line managers when appropriate
To support on employer related activity which feeds into key reputation and rankings on behalf of the university
To maintain appropriate databases, records and systems
To prepare and contribute to delivery of Careers Service employer related activity, including in person sessions, meetings and events; ensuring employer and student expectations are well managed
To maintain and monitor financial records, including processing student payments, coordinating purchase orders and invoices, ensuring that deadlines are met, and budget controls are adhered to
To assist in the preparation of reports, including the analysis of recruitment and work experience activity
With the guidance of more senior colleagues, proactively promote the varied options available to recruiters and students. These include on-campus events, recruitment fairs, and vacancy advertising
To ensure that web, social media and other promotional materials are kept up to date in the post holder’s area of responsibility. This includes assisting with the generation of case studies
To promote the activities of the Service at events. This may include giving presentations, answering diverse queries on multiple topics and supervising student helpers
Undertake any other duties reasonably requested in the delivery of the Careers Service’s strategic objectives including occasional out of hours/evening work
The Person
Knowledge, Skills and Experience
Competent in the use of Microsoft Office, database packages and the internet
Clerical or administration experience in an office environment
Experience working in a customer-focused environment
Excellent attention to detail with a high level of accuracy
Excellent organisational skills, with the ability to prioritise workload
Experience in working to deadlines and meeting demanding targets
Team player, able to develop and maintain productive working relationships
Good communication and interpersonal skills
Good problem solving with ability to use initiative
Good level of literacy and numeracy
Attributes and Behaviour
Manage time and resources by prioritising and organising effectively
Works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the project where different skills, expertise and opinions are valued
Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two-way communication process
Projects a positive attitude through personal confidence and enthusiasm in order to achieve organisational success, remaining calm when responding to challenging situations
Sees other departments and colleagues as “customers” and follows through on their enquiries and requests, striving to deliver high quality results
Qualifications
English Language GCSE grade A-C or equivalent
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 29648
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