Support specialist Work, Jobs in Cranbrook (with Salaries)

Customer Resolutions Specialist Claims
Hastings Direct —Bexhill
- From £30,700 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Time management
- Referral programme
Retail Customer Service weekends only
Entain —Tonbridge
- £13 an hour
- Weekends only
- Cash handling
Growth Team Coordinator & PA to Head of Growth
Wealden Rehab Ltd —Walderslade
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Research
- Microsoft Office
- Free parking
Quick apply
Animal Care tutor for Craftworks College, part of The Brogdale CIC Group
Brogdale CIC —Swale
- £16 - £19 an hour
- Part-time
- Computer literacy
- In-person
Quick apply
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Kent
- Temporary
Second Line Support Leader
Hastings Direct —Bexhill
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Staff Nurse - Plastics/Cosmetics
FIND. —Cranbrook
- Up to £44,000 a year
- Full-time
- Patient monitoring
- Patient care
- Organisational skills
Quick apply
Service Manager
Kent and Medway Mental Health NHS Trust —Maidstone
- £57,528 - £64,750 a year
- Full-time
- Management
- Recruiting
13d
Sales Adminitrator and Coordinator
Patrick Ireland Frames —Uckfield
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Computer literacy
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Skilled Gardener (Part-Time)
Wadhurst Park —Wadhurst
- £30,000 - £35,000 a year
- Part-time
- Mentoring
- In-person
Quick apply
11d
Operations Manager
MAPP —Sittingbourne
- £55,000 - £65,000 a year
- Full-time
- Management
- Writing skills
- Conflict management
Science Technician
LeighAcademiesTrust —Cranbrook
- £23,103 - £26,861 a year
- School
Head of Quality, Compliance & Continuous Improvement
Kent Autistic Trust —Gillingham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
Support Worker
Leonard Cheshire —Staplehurst
- £13.38 an hour
- Part-time
- Experience working with individuals with disabilities
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Specialist learning and therapy support assistant
BRAINS Wellbeing CiC —Bexhill
- £16 an hour
- Part-time
- Medication administration
- Experience working with children
- In-person
- Free parking
Quick apply
Care Home Manager
Leonard Cheshire —Staplehurst
- £55,000 a year
- Weekend availability
- Team management
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Train Cleaning Operative
Churchill Group —Ashford
- £13.60 an hour
- Full-time
- Cleaning
- Employee discount
6d
Swimming Teacher
Leisure Solutions Community Trust —Dover District
- £19 - £20 an hour
- Part-time
- Hybrid work
- Customer service
- Teaching
- Employee assistance programme
Compliance Admin
McAllister —Battle
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
Quick apply

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Customer Resolutions Specialist Claims

Hastings Direct -
Bexhill

Apply Now

Job details

Full-time
From £30,700 a year

Benefits

Pay rise
Referral programme

Qualifications

Motor insurance claims handling
Complaint handling
Customer interaction
Root cause analysis
Communication skills
Time management

Full job description

Customer Resolutions Specialist (Claims)

Do you have fantastic people skills? Can you deliver a great customer experience every time? If yes, we have the perfect job for you in our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.

Working Hours / Shift Patterns: Monday to Friday 9.00 – 17.30

Salary: The starting salary is £30,700 plus benefits (potential increase depending on experience) There is then an opportunity to increase salary and learn new upskills and develop within the team. This can only be achieved from personal development and learning new areas of the business and NOT a guaranteed increase.

Training: The core in office training will run for the first 4 weeks, you will then move to 3 weeks of Complaints training.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Your Role:

You will be responsible for investigating and resolving complaints to a high standard, ensuring that policies, practices, and regulatory procedures are adhered to. To always deliver exceptional customer service and ensure that all your customers receive a great experience.

What you’ll be doing:

Consistently achieve all targets in line with the Key Performance Indicators for the department
Work as part of a dedicated complaint handling team to ensure effective working relationships are built and maintained
Always deliver excellent customer service and provide a positive first response when responding to customers across all contact types
Take full ownership and responsibility for complaints and maintain contact with customer.
Conduct a sufficiently detailed and documented investigation for each complaint ensuring that each point raised by your customer has been answered and fully resolved
Make decisions appropriate for the resolution of complaints while ensuring that company policies and procedures are strictly adhered to
Comply fully with the complaints system (Respond) procedures and ensure that each customer complaint is managed in accordance with the complaints handling procedure
Effectively contribute to the identification and analysis of root causes of complaints and where required improvement actions

About You:

We are searching for candidates that have experience working in a FCA regulated environment dealing with motor claims or complaint customer interactions,
Experience supporting vulnerable customers, demonstrating empathy, sensitivity and sound judgement to ensure fair and appropriate customer outcomes.
Excellent Communication skills – written and verbal
Able to deliver difficult messages
Time management skills and a passion for problem solving
Resilience, persuasiveness and customer centricity.
Have the ability to adapt quickly to changing priorities, customer needs and business requirements.

Why become a part of the Hastings Direct family:

Full training with industry experts and friendly peers guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
Up to 5% annual discretionary Bonus
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
Refer a friend scheme - earn £500 for every friend you refer
We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [email protected] prior to starting any assessments, in order that adjustments can be considered

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

Apply Now

Refine Your Search

support specialist jobs in cranbrook

Customer Resolutions Specialist Claims

Retail Customer Service weekends only

Growth Team Coordinator & PA to Head of Growth

Animal Care tutor for Craftworks College, part of The Brogdale CIC Group

Mobility Support Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Second Line Support Leader

Staff Nurse - Plastics/Cosmetics

Service Manager

Sales Adminitrator and Coordinator

Skilled Gardener (Part-Time)

Operations Manager

Science Technician

Head of Quality, Compliance & Continuous Improvement

Support Worker

Specialist learning and therapy support assistant

Care Home Manager

Train Cleaning Operative

Swimming Teacher

Compliance Admin

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