Head of customer experience Work, Jobs in Cranleigh, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
8d
Learning & Development Manager
Worldwide Flight Services —Heathrow
- Full-time
- In-person
Quick apply
Production Manager
Cut My —Henfield
- £40,000 - £45,000 a year
- Full-time
- Project management
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
11d
Assistant Site Manager
Dandara —Horsham
- £45,000 - £52,500 a year
- IT
- Construction
- Employee assistance programme
Customer Success and Support Analyst at everyLIFE Technologies
everyLIFE Technologies —Farnborough
- £27,000 a year
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Horticultural Sales and Design Trainee
Architectural Plants —Pulborough
- £26,500 a year
- Full-time
- Sales
- Customer service
- IT
- Employee discount
- Sick pay
Quick apply
4d
IT Support Assistant
Accent Catering Services Ltd —Staines-upon-Thames
- £30,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Customer Sales Advisor
Ben's Gutters Commercial Ltd —Forest Row
- £26,440 - £50,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
4d
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
Senior Marketing Executive – Trade, CRM & Communications
EWI Store —Chessington
- £37,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Travel
- Store discount
- Employee discount
Quick apply
Customer Support Executive (supporting USA customers)
CILS International —Worthing
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
8d
Accounts Administrator
Floral Image —Henfield
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
Senior Project Support Professional
BAE Systems —Frimley
- From £44,600 a year
- Hybrid work
- Organisational skills
1d
AI Delivery Intern
Intent HQ —London
- £25,000 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Project management
Quick apply
10d
Head of Technology, Data and Transformation
RHP —Teddington
- £104,344 a year
- Full-time
- Annual leave
4d
Club Manager
Gymfinity Kids —Farnborough
- £31,500 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Fleet Refurbishment Executive
HERD GROUP —Addlestone
- £28,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee stock ownership plan
Quick apply
6d
New Store Opening - Customer Assistant - Food - Godalming
Marks & Spencer —Godalming
- £13.41 an hour
- Part-time
- Employee discount
HR Manager
OCS Group —Crawley
- Management
- Travel
- Human resources
Quick apply
Mobile Hearing Aid Audiologist, Guildford
Leightons Opticians & Hearing Care —Guildford
- £50,000 - £120,000 a year
- Annual leave
- Gym membership
Quick apply

I want to receive the latest job alerts for head of customer experience in cranleigh, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
8 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

head of customer experience jobs in cranleigh, sry

Customer Service Manager

Learning & Development Manager

Production Manager

Assistant Site Manager

Customer Success and Support Analyst at everyLIFE Technologies

Horticultural Sales and Design Trainee

IT Support Assistant

Customer Sales Advisor

Data Enrichment Manager

Senior Marketing Executive – Trade, CRM & Communications

Customer Support Executive (supporting USA customers)

Accounts Administrator

Senior Project Support Professional

AI Delivery Intern

Head of Technology, Data and Transformation

Club Manager

Fleet Refurbishment Executive

New Store Opening - Customer Assistant - Food - Godalming

HR Manager

Mobile Hearing Aid Audiologist, Guildford

I want to receive the latest job alerts for head of customer experience in cranleigh, sry

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected