customer engineer Work, Jobs in crawley, eng (with Salaries)

Hard Services Engineering Manager
Mitie —Crawley
- Full-time
- Contracts
- SharePoint
- Communication skills

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Hard Services Engineering Manager

Mitie -
Crawley

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Job details

Permanent | Full-time

Qualifications

Mechanical engineering
Driving Licence
Maximo
Contracts
SharePoint
Communication skills
Mechanical knowledge

Full job description

Role: Hard Services Engineering Manager
Hours: 40 hours a week
Location: Crawley

At Mitie, our people are our greatest strength. We're looking for a Hard Services Engineering Manager to lead hard service disciplines on site, ensuring full statutory compliance and delivering high‑quality FM services to the Thales client.

Job Overview

Ensure full statutory, mandatory, and contractual compliance
Lead all hard service disciplines across site
Support the FM team to deliver high‑quality services to clients and customers
Strengthen stakeholder relationships and provide FM resilience
Optimise systems and processes to improve efficiency and reduce energy use
Develop understanding of contract commercial and delivery frameworks
Manage PPM and reactive works to meet SLAs and KPIs
Line manage engineering teams to maximise productivity
Drive 100% PDA usage through training, auditing, and compliance
Maintain engineer training matrix and support development and mentoring
Manage subcontractors in line with contractual requirements

Role Responsibilities:

Manage additional works, including scope agreement, quotations, and delivery
Review subcontractor RAMS, issue permits, and ensure compliance
Ensure certification is uploaded to Maximo, SharePoint, and site records
Proactively engage clients and key stakeholders to maximise satisfaction
Ensure all works follow Mitie Safe Systems of Work and H&S policies
Assist with monthly reporting and FM initiatives
Promote the One Team ethos across service lines
Lead health & safety ownership, reviews, huddles, and audits
Enhance service delivery through cross‑functional teamwork
Build a proactive, customer‑focused hard services delivery model
Challenge supplier quotations and lead energy‑saving initiatives
Support quarterly energy performance reviews
Attend and represent Mitie at client meetings when required
Escalate technical issues to the Hard Services and Energy Lead

Required Qualifications:

Experience in M&E environments
Knowledge of mechanical, electrical, and specialist systems
Experience managing multi‑skilled engineering teams
Mechanical Engineering qualification
Water management experience (desirable)
Strong customer focus and communication skills
Health & Safety knowledge (IOSH Working Safely)
Full, clean driving licence and ability to work at heights
Organised, flexible, and able to manage administrative tasks
Reliable, professional, and able to work independently or as part of a team

There's a place for you at Mitie, join us today!

Apply Now

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Hard Services Engineering Manager

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