Customer service team lead Work, Jobs in Crawley (with Salaries)

Customer Experience Team Leader
Worthing Homes —Worthing
- £34,533 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Service Team Leader
William Hill —Three Bridges
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
3d
Team Leader
Card Factory —Tonbridge
- £13 an hour
- Leadership
Team Leader
WHSmith Travel —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Regional Swim Lead
Nuffield Health —Surbiton
- Up to £35,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Employee discount
- Gym membership
Quick apply
Small Works Project Lead - Fire & Restoration
BELFOR UK Ltd —South London
- Up to £48,000 a year
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
7d
Arrivals - Team Leader
WH Smith PLC —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Arrivals - Team Leader
WHSmith Travel —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Arrivals - Team Leader
WHSmith Group —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Southern Coop —Wadhurst
- £13.72 an hour
- Part-time
- Employee assistance programme
- Employee discount
Team Leader - Rent Arrears
LRG —Worthing
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
Quick apply
Team Leader
NEXT —Guildford
- £13.84 an hour
- Full-time
- Customer service
Claims Team Manager
LegalAndGeneral —Brighton and Hove
- Up to £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
11d
Hospitality Supervisor / Team Leader
bartlett mitchell - #PEmbassy —London
- £15.80 an hour
- Full-time
- Annual leave
- Flexible schedule
Quick apply
Service Team Manager
B&Q —Sidcup
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
6d
Mid-Market Growth Lead
LDN Apprenticeships —London
- Up to £55,000 a year
- Hybrid work
- Sales
Quick apply
Studio Lead / Customer Experience - One City
Battersea Academy for Skills & Employment —London
- £12.80 - £14.00 an hour
- Weekend availability
- Bar
- Leadership
Quick apply
Admin Team Leader
Bupa —Brighton
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Gym membership
Quick apply
5d
Campaign Delivery Manager – Lead Generation
Russell Publishing —Brasted
- Up to £35,000 a year
- Hybrid work
- Contracts
- In-person
- Communication skills
- Free parking
- Work from home
Night Team Leader
WHSmith Travel —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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Customer Experience Team Leader

Worthing Homes
Worthing

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Job details

Permanent | Full-time
£34,533 a year
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme

Qualifications

Customer service
Quality assurance
Business coaching
Communication skills

Full job description

Role: Customer Experience Team Leader

Salary: £34,533

Hours: 37 hours per week

Location: Worthing

Contract type: Permanent

We're looking for a Customer Experience Team Leader who is passionate about developing people, driving performance and delivering services that genuinely make a difference to customers' lives.

This is a key role within our Customer Experience Team, where you'll spend a significant proportion of your time coaching, managing and developing the team to consistently deliver excellent customer outcomes.

Worthing Homes is a forwardlooking housing association, providing affordable, highquality homes and services to over 10,000 residents across Worthing. We're a small, ambitious organisation with a strong community focus, and we're at an exciting stage of transformation as we continue to innovate and improve how we serve our customers.

About the Role

As Customer Experience Team Leader, you will support the Customer Experience Manager to lead, motivate and develop a high-performing team, delivering a professional, responsive and compassionate service at the first point of contact.

A central focus of this role is people leadership and performance development. You will spend a significant proportion of your time coaching and developing team members through regular one-to-ones, call listening, feedback and structured development plans. Alongside this, you will actively manage performance by setting clear expectations and addressing both capability and conduct where required, helping to build a positive, accountable and customer-focused team culture.

You will also carry out quality assurance of customer calls and written responses to ensure consistency, accuracy and compliance with agreed standards. Using these insights alongside performance data, you will identify trends, risks and opportunities, providing clear recommendations to improve service delivery, customer satisfaction, operational efficiency and first contact resolution.

As well as leading the team you will also spend a proportion of your week on the phones and responding to email and portal queries to resolve complex enquiries and complaints. You will act as a key escalation point for the team, while leading by example through maintaining a visible presence and contributing to customer contact when needed.

About You

You will be a positive, people-focused role model with a strong customer focus and a genuine passion for coaching, developing others and driving high performance. You will have the ability to inspire and support your team to deliver excellent service, creating an environment where individuals feel motivated, confident and able to succeed.

You will bring proven experience of working in a customer service environment, with a strong track record of managing complex customer issues, problem-solving effectively and making sound decisions in a fast-paced setting with changing priorities. You will be experienced and confident in leading coaching and development conversations, using regular feedback, call listening and structured support to build capability, supported by excellent communication skills in every interaction.

You will also have experience in quality assurance, using feedback and insights alongside data to identify trends, drive service improvements, and support informed decision-making. You will be confident using customer systems to monitor performance and embed continuous improvement across the team.

Comfortable working collaboratively across teams, you will be able to balance competing demands, deliver results under pressure and maintain a strong focus on achieving positive customer outcomes

Ideally, you will have experience delivering services across multiple customer contact channels, along with knowledge of the housing sector or a similar customer-focused organisation, and an understanding of repairs and maintenance services.

Why work for us?

At Worthing Homes we are committed to creating a supportive and inclusive work environment ensuring colleagues feel valued and respected. We promote a collaborative culture in which teamwork is highly valued, and we employ brilliant people to work with our customers to help support them to live their best lives.

We offer a range of benefits including:

Healthcare cash plan
Contributory pension scheme - company matches up to 6%
A generous annual leave package of 29 days per year plus bank holidays
Option to buy additional annual leave
Retail and gym discounts
Cycle2Work Scheme
Employee assistance programme
Funded training and qualifications
Paid Professional Subscription (1 per year)

We place a strong focus on investing in our colleague's development by offering a variety of opportunities for training, learning, and skills development, enabling everyone to reach their full potential and contribute to the success of Worthing Homes.

If you are passionate about delivering exceptional results in the housing sector and thrive in a dynamic, people-focused environment, we want to hear from you.

Closing date: 18th June 2026. 1st Interviews will be held on 25th June 2026 at Davison House, Worthing. We reserve the right to close this advert early if a suitable candidate is identified, therefore we recommend you submit your application as soon as possible.

DBS Checks

This role is subject to a basic DBS check to support the safety of our vulnerable customers. Any unspent cautions or convictions disclosed will be reviewed carefully and fairly, with consideration given to their relevance, the time elapsed, and evidence of positive change.

We are a fair and inclusive organisation, and we value each individual's unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background

Quick apply

Refine Your Search

customer service team lead jobs in crawley

Customer Experience Team Leader

Customer Service Team Leader

Team Leader

Team Leader

Regional Swim Lead

Small Works Project Lead - Fire & Restoration

Arrivals - Team Leader

Arrivals - Team Leader

Arrivals - Team Leader

Team Leader

Team Leader - Rent Arrears

Team Leader

Claims Team Manager

Hospitality Supervisor / Team Leader

Service Team Manager

Mid-Market Growth Lead

Studio Lead / Customer Experience - One City

Admin Team Leader

Campaign Delivery Manager – Lead Generation

Night Team Leader

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