Claims Handler – Property Restoration
London Office (Hybrid – 4 days in office, flexible WFH)
Full-Time | Competitive Salary | Opportunity for Growth
This is an excellent opportunity for someone looking to find themselves in a company that is expanding and providing excellent service to some prestigious clients within the insurance industry. We need somebody who can rise to that challenge, managing a small team, and making sure that claims are well managed and progressed.
We are a specialist firm providing expert restoration services following fire, flood, and biohazard incidents. Our work is trusted by leading insurers, claims handling companies, and high-net-worth clients. With a growing reputation for precision, reliability, and compassion, we’re expanding—and we’re looking for a Senior Claims Handler to help lead that growth from our London office.
About the Role
This is an exceptional opportunity for an experienced Claims Handler ready to take the next step. You’ll take ownership of a portfolio of restoration claims, working with major insurers, loss adjusters, and high net worth clients to ensure smooth, timely, and compliant claim progression.
You’ll be responsible for ensuring all claims are handled within SLAs, coordinating with remote admin staff and field technicians, and maintaining meticulous records and client updates.
What You’ll Do
- Manage and progress property restoration claims from instruction to completion
- Liaise with insurers, loss adjusters, and claims handling companies to ensure timely resolutions
- Work directly with high-net-worth clients, offering outstanding service and communication
- Coordinate with our remote support team and restoration technicians in the field
- Use claims management software to update files and document progress (experience with Core Logic a distinct advantage)
- Ensure all work is completed within SLA and to the highest standard of detail and accuracy
- Spot and escalate issues proactively, and help develop smoother internal workflows
What We’re Looking For
- At least 2–3 years’ experience in a property claims handling role
- A meticulous, detail-oriented approach with a strong sense of ownership
- Demonstrated ability to handle a varied caseload, meet deadlines, and maintain service quality
- Excellent communication and interpersonal skills
- Experience with claims management/progression systems (Core Logic is a bonus)
- Previous experience in restorations, insurance, or working with loss adjusters is highly desirable
- Self-starter who thrives in a small, collaborative, and growing team
What We Offer
- Competitive salary, depending on experience
- Hybrid working (ideally 2 days per week in our London office, flexible for the right candidate)
- Opportunity to grow with a dynamic and expanding business
- Autonomy and real influence in shaping the claims function
- Support from experienced field teams and remote admin staff
- A professional but relaxed, collaborative work environment
Ready to take the next step in your claims career?
Apply now with your CV and a short note about why you’re a great fit.
Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
- Referral programme
- Work from home
Application question(s):
- Have you used Symbility/Corelogic previously, and in what capacity?
- Are you able to commit to hybrid working with 2 days at our London office a week?
Experience:
- Property claims: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
