Customer success manager Work, Jobs in Crawley Down, Wsx (with Salaries)

Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply
13d
Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
4h
Customer Success Manager
ELMOgroup —Horsham
- £30,000 - £34,000 a year
- Hybrid work
- CRM software
- Communication skills
- Life insurance
3d
Customer Success Manager
Breathe —Horsham
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Life insurance
Quick apply
Customer Success Manager
Russell Publishing —Brasted
- Up to £45,000 a year
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Business Development Manager
Clear Business —Brighton
- Up to £40,000 a year
- Full-time
- Hybrid work
- Sales
- Free parking
- Employee discount
Quick apply
10d
Travel Contact Centre Team Manager
Saga —Crawley
- £28,000 - £30,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Onboarding Manager, Customer Success
Pigment —London
- Full-time
- Organisational skills
- Communication skills
- Annual leave
4d
Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Brighton
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Entry Level Customer Success Manager (HF1346463)
Flourish —Epsom
- £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Client Service Manager
Vets for Pets —Crawley
- Full-time
- Customer service
- Care plans
- Retail management
- Employee discount
- Gym membership
10d
Global Account Manager (f/m/div)
Infineon Technologies AG —Redhill
- Full-time
- Sales
- Engineering
- English
Mobile Business Development Manager
Global 4 Communications Limited —Horsham
- £50,000 - £60,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Referral programme
Quick apply
A&D Consultant London
Orac —Horsham
- Full-time
- Sales
- Marketing
- Bachelor's degree
- Annual leave
Quick apply
Store Manager
Big Yellow Self Storage Company —Bromley
- £41,390 a year
- Full-time
- Leadership
- Communication skills
- Free parking
Quick apply
1d
Furniture Sales Showroom Manager
Nick Scali Furniture —Croydon
- £35,000 - £65,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Partner Success Manager
Yonder —London
- £27,215 - £67,881 a year
- Hybrid work
- Annual leave
Department Manager
World Duty Free Group —Gatwick Airport
- Full-time
- Leadership
- Communication skills
Quick apply
4d
International Wholesale Manager
Lucy and Yak —Brighton
- £50,000 - £55,000 a year
- Business development
- Negotiation
- Employee discount
10d

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customer success manager jobs near crawley down, wsx

Customer Success Manager

Mentorhero
London

Quick apply

Job details

Permanent | Full-time
£60,000 - £80,000 a year
13 days ago

Qualifications

B2B
Account management

Full job description

Customer Success Manager - mentorhero
Full time | London (hybrid) | £60,000-£80,000

This role is focused on mentor and mentee experience, not B2B account management. You will own the matching, briefing and delivery of every mentoring relationship on the platform, working directly with individuals rather than managing commercial accounts.

About mentorhero

mentorhero is a global career mentoring platform connecting students, job seekers and career professionals with industry mentors through structured 30 minute virtual sessions. We call it micro-mentoring: short, high value conversations that help people get unstuck in their careers, at scale.

We work with corporate partners and universities to bring mentoring to the people who need it most, and we are building the operational engine that makes every match feel personal, well prepared and genuinely useful.

The Role

You will be our first full time hire and the person responsible for making sure every mentor and mentee on the platform has a great experience, from first conversation to completed session.

This is a senior, autonomous role. There is no team to manage and no one checking your work line by line, so you will need to be comfortable making judgment calls, keeping meticulous records and owning outcomes end to end. We will give you the playbook: the matching approach, briefing templates and communication style. Your job is to run it brilliantly, spot what is not working, and tell us when it needs to change.

Accuracy and follow through matter enormously here. Nothing should fall through the cracks.

What you will be doing

Speaking directly with mentees to understand their goals and challenges
Matching mentees with the right mentor based on need, availability and fit
Creating clear briefings for both mentor and mentee ahead of every session
Booking sessions into calendars and managing reschedules
Communicating with mentors and mentees by email throughout the relationship
Keeping accurate records of every match, including mentor availability and any issues that arise

What this role does not include: commercial negotiations, pricing, contract terms or renewal conversations with corporate partners. Those sit with the founding team. You may occasionally support with partner facing updates, but the core of this role is the mentor and mentee experience.

What we are looking for

3 to 5 years experience in customer success, client success or account management
At least 2 years of that in a startup environment
A genuine hands on doer who is comfortable rolling up their sleeves in a small, fast moving team where there is no big back office to lean on
Experience managing two sided relationships, where both parties need separate handling. Background in recruitment, staffing or agency account management is a strong fit
Highly organised, with a low tolerance for dropped detail or missed follow ups
Confident written communicator, equally comfortable writing to a mentee in their twenties and a senior industry mentor
Senior enough to take full ownership without being hand-held, and to flag proactively when something in the process needs to change

The Package

£60,000-£80,000 base salary

Pay: £60,000.00-£80,000.00 per year

Experience:

'working in a startup': 2 years (required)

Work Location: Hybrid remote in London SW8

Quick apply

Refine Your Search

customer success manager jobs in crawley down, wsx

Customer Success Manager

Aftersales Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Sales Manager - London and South East

Business Development Manager

Travel Contact Centre Team Manager

Onboarding Manager, Customer Success

Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped

Entry Level Customer Success Manager (HF1346463)

Client Service Manager

Global Account Manager (f/m/div)

Mobile Business Development Manager

A&D Consultant London

Store Manager

Furniture Sales Showroom Manager

Partner Success Manager

Department Manager

International Wholesale Manager

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