Customer support & client services managers Work, Jobs in Crawley Down, Wsx (with Salaries)

Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
16h
Travel Contact Centre Team Manager
Saga —Crawley
- £28,000 - £30,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Client Service Manager
Vets for Pets —Crawley
- Full-time
- Customer service
- Care plans
- Retail management
- Employee discount
- Gym membership
10d
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
5d
Customer Services Team Leader
Foresters Financial —Bromley
- Full-time
- Customer service
- Organisational skills
- Financial services
4d
Customer Experience Manager - Connected
Wavenet —London
- Full-time
- Hybrid work
- Sales
Quick apply
Head of Customer Experience - B2B Logistics
The Growth Foundation —Tonbridge
- Hybrid work
- Continuous improvement
- AI
- Leadership
Quick apply
Customer Fulfilment Team Manager
ESP Utilities Group —Leatherhead
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
Quick apply
CONTACT CENTRE OPERATIONAL PLANNER
Merlin Entertainments —Chessington
- Weekend availability
- Hybrid work
- Analysis skills
- Presentation skills
- IT
- Employee assistance programme
- Employee discount
Software Support Manager
Elekta —Crawley
- English
- Bachelor's degree
- In-person
- Annual leave
- Work from home
Technical Manager
Roche —Burgess Hill
- Full-time
- Google Suite
- Microsoft Office
- In-person
9d
Head of Customer Success - Intuitive
Banyan Software —Croydon
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager – Contact Centre & Specialist Removals Team
Metropolitan Police —Charlton
- £45,986.00 - £54,743.25 a year
- Full-time
- Travel
- Negotiation
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Weekend availability
- Management
- Human resources
- Communication skills
Customer Relations Manager – Kinglea Court
Crystal Care Group —Court
- £40,000 a year
- Weekend availability
- Communication skills
Manager - Sales & Service Team
NFU Mutual Agency —Godalming
- £40,000 - £45,000 a year
- Full-time
- Communication skills
- Annual leave
SCUK Contact Centre Team Leader (12 Month FTC)
SCU Santander Consumer (UK) plc —Redhill
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
10d
Technical Support Manager
Sharp —Swanley
- Full-time
- Leadership
- Communication skills

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Aftersales Manager

Marco Limited -
Edenbridge

Quick apply

Job details

Full-time
£35,000 - £38,000 a year
16 hours ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Sick pay
On-site parking

Qualifications

Contract management
ERP systems
Analysis skills
Project management
Contracts
Account management
Communication skills
Negotiation

Full job description

MARCO, a globally recognised automation and technology company and part of the ATS Group, are looking for an experienced and customer-focused Aftersales Manager to lead and develop our aftersales function, ensuring our customers receive outstanding support throughout the lifecycle of their equipment, systems and service agreements.

Based at our office in Edenbridge, This is an exciting opportunity for someone with a strong commercial mindset and passion for customer success to play a key role in driving customer retention, recurring revenue growth and service excellence.

The Role:

As Aftersales Manager, you will take ownership of our service contract renewal process, customer support programmes and customer satisfaction initiatives. Working closely with our Sales, Service and Projects teams, you will ensure customers maximise the value of their investment while identifying opportunities to expand our aftersales offering. Key Responsibilities include:

Service Contract & Renewal Management

Manage the full service contract renewal process from initial engagement through to completion.
Maintain accurate records of customer contracts, renewal dates and commercial agreements.
Proactively engage customers ahead of contract expiry to secure renewals and identify upselling opportunities.
Consistently deliver service contract revenue and margin targets.

Customer Relationship Management

Manage customer support agreements and ensure customers receive maximum value from their contracts.
Build strong, long-term customer relationships through regular communication and review meetings.
Act as the primary contact for aftersales enquiries and post-delivery support.
Prepare quotations for software upgrades, enhancements, service agreements, training services, spare parts and support packages.

Aftersales Programme Development

Lead the development and continuous improvement of MARCO's aftersales strategy.
Introduce new initiatives that improve customer engagement, retention and recurring revenue.
Identify enhancements to customer support services and programmes.

Data Analysis & Customer

Analyse customer and service data to identify trends, risks and growth opportunities.
Monitor service utilisation and recommend improvements.
Produce reports on contract performance, customer satisfaction, renewal rates and aftersales revenue.
Lead customer satisfaction surveys and Net Promoter Score (NPS) initiatives.
Develop action plans based on customer feedback to improve service delivery and retention.

About You

As part of a small team, it is imperative that you are hardworking and passionate about contributing to our success as a business. You will also demonstrate:

Previous experience in an Aftersales, Customer Success, Account Management, Service Management or commercial customer-facing role, within engineering, manufacturing, automation, technology or industrial sectors.
Experience managing customer contracts and service agreements.
Excellent communication, negotiation and interpersonal skills.
Strong commercial awareness and a customer-focused approach, with a proven ability to build and maintain strong customer relationships.
Experience analysing data and producing management reports.
Excellent organisation and project management skills.
Excellent problem-solving and analytical abilities.

In addition, experience of service contract management and knowledge of industrial automation, smart manufacturing, weighing systems or related technologies would be highly advantageous, as would experience using CRM and ERP systems.

About Us

With the launch of our recently updated intelligent software imminent, this is an exciting time to join MARCO and contribute to our growth and be a key player in delivering cutting-edge solutions to the Fresh Produce industry across 45 countries.

Employee Benefits Package:

Lucrative commission structure: Your base salary will be significantly supplemented as a rewarded for continuously driving aftersales growth.
Generous Annual Leave: Enjoy a well-deserved work-life balance with 25 days of annual leave in addition to recognized bank holidays.
Comprehensive Health Coverage: Access peace of mind with our private medical insurance, ensuring your health and well-being are a top priority.
Enhanced Pension Scheme: Invest in your future with our enhanced pension scheme, providing a solid foundation for your retirement plans.
Annual Company Bonus Scheme: We value everyone’s contribution and operate an annual bonus scheme, aligned with company objectives.
Convenient Onsite Parking: Experience hassle-free commuting with our onsite parking facilities, making your journey to work more convenient and stress-free.

At MARCO you are more than just a number, we value our employees and are committed to providing a competitive benefits package that enhances your overall work experience and supports your personal and professional wellbeing.

Further details:

Full-time
35 hours per week, Monday to Friday
On site
Competitive salary

Strictly no agencies please

Pay: £35,000.00-£38,000.00 per year

Benefits:

Company pension
Enhanced maternity leave
Free parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in crawley down, wsx

Aftersales Manager

Travel Contact Centre Team Manager

Client Service Manager

Client Services Manager

Global Customer Experience Manager

Assistant Customer Service Manager

Customer Services Team Leader

Customer Experience Manager - Connected

Head of Customer Experience - B2B Logistics

Customer Fulfilment Team Manager

CONTACT CENTRE OPERATIONAL PLANNER

Software Support Manager

Technical Manager

Head of Customer Success - Intuitive

Service Delivery Manager – Contact Centre & Specialist Removals Team

Contact Centre Team Manager - Fintech

Customer Relations Manager – Kinglea Court

Manager - Sales & Service Team

SCUK Contact Centre Team Leader (12 Month FTC)

Technical Support Manager

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