Support associate Work, Jobs in Crawley Down, Wsx (with Salaries)

3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
11d
Crisis Call Handler
Surrey and Borders Partnership NHS Foundation Trust —Redhill
- £29,812 - £32,715 a year
- Full-time
2d
Sales Associate
Sunglass Hut —Gatwick Airport
Clinical Research Associate
IQVIA —Brighton
- No degree
- Travel
Retail Sales Advisor - Brighton
Oak Furnitureland —Brighton
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Project Manager Apprentice
QA Apprenticeships —Guildford
- £18,000 - £24,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Crawley
- £3,800 a month
- Full-time
- Sales
Quick apply
Sales Associate
Ray-Ban —Gatwick Airport
Premium client services associate
Gold Arthur —Hove
- £30,000 - £100,000 a year
- Part-time
- Hospitality
- Customer service
- Organisational skills
Quick apply
Retail Associate
TK Maxx —London
- Part-time
- No experience needed
- Employee discount
CAMHS Clinical Support Worker
South London and Maudsley NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Full-time
3d
Warehouse Associate Part Time 18 Hrs
Baboodle —London
- £12.71 - £14.50 an hour
- Part-time
- Google Suite
- Microsoft Office
- Warehouse experience
- Annual leave
- Employee discount
Quick apply
Sales Associate
Oakley —Gatwick Airport
Loss Prevention Officer
TK Maxx —Bexleyheath
- Part-time
- Employee assistance programme
- Employee discount
5d
Warehouse Associate
Thermo Fisher Scientific —Horsham
- Full-time
- IT
- Communication skills
Retail Sales Advisor - Orpington
Oak Furnitureland —Orpington
- £45,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Senior Associate -Operations
Thermo Fisher Scientific —Horsham
- Full-time
- Supervising experience
- IT
- Communication skills
10d
Onboarding Advisor
tiney —London
- Up to £31,500 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
4d
Team Member
NEXT —Brighton
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
Learning Support Assistant
GLF Schools —Crawley
- £19,144.30 a month
- Part-time
- School

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support associate jobs near crawley down, wsx

3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
11 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Azure
Windows
Firewall
DHCP
Virtualisation
Mentoring
DNS
SharePoint
Mac OS
Root cause analysis
Communication skills
IaaS
Active Directory
VPN

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you have mastered 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

3–5 years’ experience working within an MSP environment
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

support associate jobs in crawley down, wsx

3rd Line Service Desk Technician

Crisis Call Handler

Sales Associate

Clinical Research Associate

Retail Sales Advisor - Brighton

Project Manager Apprentice

JUNIOR SALES ADVISOR

Sales Associate

Premium client services associate

Retail Associate

CAMHS Clinical Support Worker

Warehouse Associate Part Time 18 Hrs

Sales Associate

Loss Prevention Officer

Warehouse Associate

Retail Sales Advisor - Orpington

Senior Associate -Operations

Onboarding Advisor

Team Member

Learning Support Assistant

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