Claims specialist Work, Jobs in Crewe, Chs (with Salaries)

Member Support Specialist- Fixed Term (12 months)
Health Shield Friendly Society Ltd —Crewe
- £26,699.67 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Support Specialist- Fixed Term (12 months)
Health Shield Friendly Society Ltd —Crewe
- £26,699.67 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
Pre-Litigation paralegal
Principia Law —Northwich
- £25,004 - £28,481 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Senior Claims Handler EL/PL
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Claims Account Manager
Proximo Holdings Limited —Chester
- £26,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Referral programme
Quick apply
8d
Support Specialist, Tier 1
Fourth —Macclesfield
- Customer service
- Microsoft Office
- Hotel
- Flexible schedule
- Life insurance
Vulnerable Customer Specialist - Claims
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
4d
Legal Sales Advisor
Price Slater Gawne Solicitors —Altrincham
- £23,000 - £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Work from home
Quick apply
10d
Specialist Adapted Account Manager
Proximo Holdings Limited —Chester
- £27,500 a year
- Full-time
- Hybrid work
Quick apply
8d
Claims Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- IT
- Employee assistance programme
- Employee discount
Quick apply
12h
New Client Enquiry Coordinator
Express Solicitors —Manchester
- £13.63 an hour
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
9d
Automotive Sales Specialist
Halfords —Chester
- From £27,000 a year
- Full-time
- Sales
- Communication skills
- Store discount
- Health & wellbeing programme
Consultant Psychiatrist & Medical Director
Cygnet —Stoke-on-Trent
- Up to £175,000 a year
- Full-time
- Hospital
- Free parking
- Annual leave
9d
Property Claims Technician
Davies —Stoke-on-Trent
- Full-time
- Organisational skills
- IT
- Phone etiquette
- Employee assistance programme
- Employee discount
Quick apply
4d
QA Specialist (Continuous Improvement)
Screwfix —Stafford
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
- Flexible schedule
Senior Associate Clinical Negligence Lawyer 5 year + PQE
Express Solicitors —Manchester
- Hybrid work
- Marketing
- Employee assistance programme
First Response Restoration Technician
Trinity Claims —Warrington
- From £25,500 a year
- Customer service
- Administrative experience
- Driving
- Annual leave
- Life insurance
Quick apply
Commercial Litigation Solicitor
Eventus Recruitment Group —Stoke-on-Trent
- £55,000 - £75,000 a year
- Hybrid work
- Business development
- Financial services
- Annual leave
- Employee assistance programme
Customs Duty Compliance Specialist
Greenergy —Manchester
- Hybrid work
- Microsoft Excel
- Analysis skills
- No degree
- Annual leave
- Employee discount
Quick apply
11d
Chemical Development Trace Analysis Scientist
Eurofins UK PSS —Macclesfield
- Full-time
- Laboratory experience
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply

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Member Support Specialist- Fixed Term (12 months)

Health Shield Friendly Society Ltd
Crewe

Quick apply

Job details

Full-time | Fixed term contract
£26,699.67 a year
1 day ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Microsoft Office
Administrative experience
Communication skills

Full job description

About the role

A fast-paced, member-focused role requiring excellent communication skills to support and service our members across a range of channels.
Requires motivation, enthusiasm, and a customer-centric approach to consistently deliver good customer outcomes.
Offers a varied workload with opportunities to develop skills across multiple operational functions, focused on claims and customer care enabling the timely and accurate resolution of member enquiries and issues.

Main Responsibilities:

Claims Management: Diligently assess and process claims in line with internal controls, actively identifying potential fraudulent claims and accurately verify claims to detect and prevent fraud. Follow relevant escalation routes for fraudulent claims.
Multichannel Customer Support: Provide responsive and effective support across multiple communication channels, including telephone, email, post, live chat, and social media platforms. Take ownership of enquiries from initial contact through to resolution, ensuring timely follow-up and aiming to achieve first-contact resolution wherever possible.
Records Maintenance: Maintain accurate member and customer records with precision and detail, completing any relevant administration tasks.
·Complaint Identification and Resolution: Effectively identify expressions of dissatisfaction in line with FCA complaint definitions and regulatory requirements. Ensure complaints are recorded, investigated where appropriate, and resolved in a timely manner, delivering fair customer outcomes and escalating to the complaints team where appropriate in accordance with internal procedures.
Regulatory Compliance: Carry out all activities in accordance with internal procedures, regulatory requirements, identifying and escalating risks, errors or potential issues where appropriate.
Key Performance Indicators (KPIs): Strive to exceed performance targets and benchmarks set for core tasks.
Portal Adoption: Encourage and assist members in adopting new portals or digital platforms for streamlined communication and access to services.
Good Outcomes: Identify opportunities to go above and beyond to service our members, paying attention to the identification and support of vulnerable members and the bespoke support we can offer i.e. signposting and third-party services.
Data Protection Compliance: Adhere to internal procedures for promptly reporting any breaches of data protection regulations within required timeframes.
Cross-Functional Collaboration and Multiskilling: Build and maintain effective working relationships across the Customer Support team, Sales, and other internal departments. Develop knowledge across multiple operational functions and provide support where required to meet changing business priorities, resource needs, and customer service expectations.
Working Pattern: Participate in a departmental rota to support service delivery requirements, with working hours typically scheduled between 8:00am–4:00pm and 9:00am–5:00pm.
Additional Duties: Any additional tasks requested by your Line Manager

About You:

To be successful in this role you will need to have the following skills, knowledge & qualifications:
Excellent verbal and written communication
Empathetic and understanding when problem solving
Well-organised, with high attention to detail and the ability to prioritise
Ability to work on own initiative and with others in a team
Strong administrative skills
Proficiency with Microsoft Office

Key Stakeholders

Complaints and Investigations Team
Customer Support Team
Sales Support Team
Team Leaders & Head of Operations/Operations Manager
Members and Customers

About HealthShield

Health Shield is a regulated Insurance provider and is one of the leading companies in the Health Cash Plan market. Our Cash Plan products allow our Customers (and their staff) to claim for routine medical expenses – dental treatment, glasses, physio and are increasingly being seen as a key employee benefit. Our purpose is to help people lead healthier, happier lives and our people are key in achieving this. Our people goal is to create an environment where they are empowered, motivated, strive for excellence and conduct themselves with integrity.

Code of Conduct Rules

Rule 1: You must act with integrity
Rule 2: You must act with due skill, care and diligence
Rule 3: You must be open and cooperative with the FCA, the PRA and other regulators
Rule 4: You must pay due regard to the interests of customers and treat them fairly
Rule 5: You must observe proper standards of market conduct
Rule 6: You must act to deliver good outcomes for retail customers

Our Values & Behaviours

Consistently role models our values & behaviours and actively encourage others to the same:
Customer focused
Straightforward
Responsible
Professional

Pay: £26,699.67 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

claims specialist jobs in crewe, chs

Member Support Specialist- Fixed Term (12 months)

Customer Support Specialist- Fixed Term (12 months)

Pre-Litigation paralegal

Senior Claims Handler EL/PL

Claims Account Manager

Support Specialist, Tier 1

Vulnerable Customer Specialist - Claims

Legal Sales Advisor

Specialist Adapted Account Manager

Claims Handler

New Client Enquiry Coordinator

Automotive Sales Specialist

Consultant Psychiatrist & Medical Director

Property Claims Technician

QA Specialist (Continuous Improvement)

Senior Associate Clinical Negligence Lawyer 5 year + PQE

First Response Restoration Technician

Commercial Litigation Solicitor

Customs Duty Compliance Specialist

Chemical Development Trace Analysis Scientist

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