Customer service representative Work, Jobs in Cribbs Causeway (with Salaries)

Customer Experience Agent
SOUTHERN COMMUNICATIONS LIMITED —Bradley Stoke
- £26,000 - £30,000 a year
- Microsoft Word
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
Customer Service Field Representative
Resolvecall —Bristol
- £28,157.09 - £39,237.09 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Representative
Copart —Bristol
- £29,436 a year
- Computer literacy
- Computer skills
- Communication skills
- Employee discount
- Life insurance
Quick apply
11d
Client Services Administrator
Milne Wealth Management Ltd —Bristol
- £13.50 - £15.00 an hour
- Part-time
- Hybrid work
- Salesforce
- Data analysis skills
- English
- Work from home
Quick apply
7d
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Salesforce
- Communication skills
- Time management
- Annual leave
Quick apply
Member Support Specialist – Nights & Weekends
Bond OpCo, LLC —Trellech
- 8 hour shift
- In-person
- Communication skills
- Annual leave
- Flexible schedule
Customer Service and Sales Assistant
NextGen Talent —Bristol
- £575 - £650 a week
- Full-time
- Microsoft Word
- Hospitality
- Customer service
Quick apply
9d
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
Customer Service Assistant
World Duty Free Group —Bristol
- Part-time
- Customer service
- Communication skills
Quick apply
Office & Customer Support Coordinator
The Boys Who Sew Ltd —Berkeley
- £28,785 - £32,047 a year
- Full-time
- CRM software
- Hospitality
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
4h
Customer Service Assistant
Southern Co-op —Bristol
- Employee assistance programme
- Employee discount
13d
Customer Service Advisor
VAPOR CLEAN —Weston-super-Mare
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Employee discount
Quick apply
7d
Distribution Customer Service Representative
Expeditors —Bristol
- Full-time
- Continuous improvement
- Data entry
- Organisational skills
- Employee stock purchase plan
Quick apply
Customer Service Advisor
water2business —Bristol
- Weekend availability
- Communication skills
- Annual leave
- Work from home
Customer Service Representative
William Hill —Bristol
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Communication skills
Customer Service Representative
Reconomy Connect —Bristol
- Full-time
- Microsoft Word
- Computer literacy
- In-person
- Store discount
- Employee assistance programme
3h
Customer Service Advisor
Olleco —Newport
- £27,497 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
6d
Customer Service Field Representative- 3 Month Fixed Term Contract
Resolvecall —Bristol
- £28,157.09 a year
- Full-time
- Bachelor's degree
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Supervising experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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customer service representative jobs near cribbs causeway

Customer Experience Agent

SOUTHERN COMMUNICATIONS LIMITED
Bradley Stoke

Quick apply

Job details

Permanent
£26,000 - £30,000 a year
4 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Driving Licence
Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Technical support
Customer support
Customer interaction
Communication skills
Negotiation
Help desk

Full job description

As a Customer Experience Agent, you will be the first point of contact for our customers providing technical support as well as dealing with invoice and contract enquiries. We are looking for candidates to have excellent communication skills and a passion for providing customers with an exceptional service.

Responsibilities:

To ensure we are regularly communicating with clients while exceeding their expectations.
Maintaining a process driven work environment.
Manage a variety of queries from start to completion including Billing and service-related matters.
Ensure all MI is updated.
Identify own training requirements.
Understanding and resolving faults within SLA.
Accurately triaging all tickets and passing to relevant support team for those not resolved by Customer Services & Support.
Collate and communicate fault information to ensure quick resolution.
Manage process for communicating service affecting issues to the organisation and our customers.
Monitor to define patterns and work to lessen recurrence.
Co-ordination of internal and external resources.
Liaising with other surrounding support teams on faults/assurance.

Skills Required:

Passionate about the Customer Experience and delivering excellent service.
Strong customer experience skills
Resilient, with the ability to multi-task and stay calm under pressure to allow them to make the most informed decision with each customer engagement.
A positive, solutions focused mindset coupled with a can-do attitude to always deliver for our customers.
The ability to adapt and negotiate/mediate.
Decision making skills.
Interest in Technology and Innovation.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Employee Assistance Programme
Enhanced company sick pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £26,000.00-£30,000.00 per year

Licence/Certification:

UK Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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customer service representative jobs in cribbs causeway

Customer Experience Agent

Customer Service Field Representative