Customer experience manager Work, Jobs in Crosby, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
16h
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
13d
Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Internal Communications Manager
Wingstop - Senior Operations —Preston
- Up to £50,000 a year
- Full-time
- Annual leave
- Work from home
Quick apply
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
1d
ZARA LIVERPOOL VISUAL COMMERCIAL MANAGER
INDITEX —Liverpool
- Full-time
- Customer service
- Merchandising
- Analysis skills
- Employee discount
- Referral programme
Quick apply
11d
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Area Manager , Customer Fulfillment
Amazon UK Services Ltd. —Liverpool
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Hotel Manager
Village Hotels - Wirral —Birkenhead
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Portfolio Manager - Digital Customer Experience
The Very Group —Liverpool
- £10,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Agile
- Employee discount
Quick apply
1d
Operations Manager
Aspens —Liverpool
- £50,000 - £55,000 a year
- Hospitality
- Computer skills
- Leadership
- Annual leave
11d
Supply Chain Administrator
The Very Group —Liverpool
- Full-time
- Hybrid work
- Employee discount
Quick apply
16h
Project Manager
System C —Liverpool
- Full-time
- Project management
- Travel
- Communication skills
13d
CRM & Lifecycle Manager
Hovia —Liverpool
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
22h
Visual Supervisor
New Look —Liverpool
- Full-time
- Microsoft Word
- Communication skills
Sales Performance Coach
Peoples Ford —Liverpool
- Monday to Friday
- Sales
- Leadership
- Communication skills
Quick apply
8d
Sales Associate
Ernest Jones —County
- £13.50 an hour
- Part-time
- Employee discount
1d
Anthropologie Dual Site Display Coordinator (Manchester & Liverpool) - Liverpool, UK
Anthropologie —Liverpool
- Full-time
- Carpentry
- Organisational skills
- Power tools
- Annual leave
- Employee assistance programme
Office Administrator
Peel Ports —Liverpool
- Microsoft Office
- SharePoint
- Computer skills
- Employee assistance programme
5d
Employee Relations Operations Administrator
Select Engineering —Liverpool
- £23.60 an hour
- Call to connect
- Data analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
7d

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customer experience manager jobs near crosby, msy

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
16 hours ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

customer experience manager jobs in crosby, msy

Head of Customer Experience

Guest Experience Manager

Customer Operations Manager

Internal Communications Manager

Operations Manager

ZARA LIVERPOOL VISUAL COMMERCIAL MANAGER