Regional it support specialist Work, Jobs in Crossgates, Fif (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
IT Desktop Support - Healthcare - Edinburgh
Dexcom —Edinburgh
- Full-time
- Continuous improvement
- Travel
- Organisational skills
8d
Data Analytics Officer
Audit Scotland —Edinburgh
- £36,664 - £40,928 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
11h
Senior Policy Adviser
Ministry of Justice —Edinburgh
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
2d
Sustainable Mobility Planners (Varying grades)
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
Technical Asset Manager (Wind)
BayWa r.e. —Edinburgh
- Full-time
- Microsoft Excel
- Engineering
- Microsoft Office
- Employee assistance programme
- Employee discount
12d
Project Controls Specialists (all levels) - Performance & Reporting
Turner & Townsend —Edinburgh
- Full-time
- Data analysis skills
- Travel
- Leadership
Quick apply
Clinical Specialist
Masimo —Edinburgh
- Full-time
- Microsoft Powerpoint
- English
- ICU experience
11d
Head of Service Cardio-Respiratory
NHS Scotland —Kirkcaldy
- £65,125 - £70,303 a year
- Call to connect
- Bachelor's degree
- No degree
- Leadership
3d
Regional Survey Technician
GAP Group —Falkirk
- Full-time
- Microsoft Word
- Microsoft Excel
- Travel
2d
Team Leader – Earthing & Lightning Protection
PSC Consulting —Edinburgh
- Hybrid work
- AutoCAD
- Engineering
- Analysis skills
- Profit sharing
- Annual leave
Strategic Development Director
Lloyds Banking Group —Edinburgh
- £85,493 - £100,580 a year
- Full-time
- Analysis skills
- Presentation skills
2d
Care Assistant
HC-One - The Beeches (Dunfermline) —Dunfermline
- £13.50 - £14.00 an hour
- Annual leave
- Employee assistance programme
Quick apply
Activities Co-ordinator
HC-One - Murrayfield House —Edinburgh
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Technical Business Analyst - Securities Trading
Avaloq —Edinburgh
- Full-time
- Hybrid work
- Computer Science
- Engineering
- SQL
Quick apply
Support Worker
Community Integrated Care —Dollar
- £13.86 an hour
- Part-time
- Medication administration
- Cooking
- Annual leave
- Flexible schedule
Quick apply
9d
Activities Co-ordinator
HC-One - Redmill —East Whitburn
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Activities Co-ordinator
HC-One - Linlithgow —Linlithgow
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Activities Co-ordinator
HC-One - Springfield Bank —Bonnyrigg
- £14.80 - £15.30 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
8d
Advanced Occupational Therapist
NHS Scotland —Dunfermline
- £52,845 - £61,466 a year
- Call to connect
- Leadership
2d

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

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