Customer experience coordinator Work, Jobs in Crowborough, Esx (with Salaries)

Customer Experience Coordinator
Telecom Acquisitions Ltd. —Horsham
- Up to £37,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
- Referral programme
Quick apply
Partner Onboarding Coordinator
ELMOgroup —Horsham
- £32,000 - £34,000 a year
- Hybrid work
- Project management
- AI
- Negotiation
- Employee assistance programme
- Employee discount
14d
Customer Coordinator
Advo Health —Hastings
- £24,851.23 a year
- Full-time
- Hybrid work
- Customer service
International Coordinator (0.4 FTE)
FSUK International College —Brighton
- £25,000 a year
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Testing & UAT Coordinator - D365 F&SCM Implementation - Contract
Pineapple Contracts —Aylesford
- Azure
- ERP systems
- Organisational skills
- Free parking
- Work from home
Quick apply
Customer Experience Coordinator
The Scout Association —Lewes
- £26,199 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Flexible schedule
1d
Customer Service Coordinator - FTC
Gunnebo Entrance Control —Maresfield
- £24,800 - £25,500 a year
- Temporary
- Hybrid work
- Hospitality
- Sales
- Customer service
Quick apply
5d
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service & Operations Coordinator
Datta's Wholesale —Bromley
- From £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
14d
Part-Time Operations & Procurement Coordinator (Job Share)
GearbyBear —Tonbridge
- £27,000 - £30,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Practice Administrator
The Medical Centre Group —Maidstone
- From £14 an hour
- Part-time
- GP surgery experience
- English
- Microsoft Office
Quick apply
14d
Customer Support & Planning Coordinator
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Work from home
- Employee assistance programme
Service Delivery Coordinator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
2h
Sales Support Administrator
Pineapple Contracts —Aylesford
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Workplace Experience Coordinator
CBRE —Brighton
- Full-time
- Hospitality
- Customer service
- Microsoft Office
8d
Import & Export Logistics Coordinator
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Customer Support Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Employee discount
Quick apply
1d
Lifestyle & Wellness Co-ordinator
Bupa —Haywards Heath
- £12.80 - £13.80 an hour
- Part-time
- Employee discount
- Gym membership
Quick apply
13d
Operational Change Coordinator
TIMES24 UK —Gatwick Airport
- £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply

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customer experience coordinator jobs near crowborough, esx

Customer Experience Coordinator

Telecom Acquisitions Ltd.
Horsham

Quick apply

Job details

Permanent | Full-time
Up to £37,000 a year

Benefits

Company pension
Company events
Employee discount
Referral programme

Qualifications

Customer service
Upselling
Communication skills

Full job description

Salary: Competetive Salary with up to £37k On Target Earnings
Competitive salary & bonus structure
33 days holiday allowance Including bank holidays.
Pension Scheme
Parking Available
Town Centre Location
Hours: Monday to Friday 08:30 - 17:30
Contract: Full-time Perm.

About The Role

This is a genuinely exciting, people-first role that sits at the heart of our customer operation. As a Customer Experience Coordinator, you'll be the friendly, knowledgeable voice our customers hear when they call us - whether they have a billing question, need help with their account, or want to explore what else we can offer them.

This is more than just a contact centre job. You'll build real relationships, solve problems with confidence, and make a tangible difference to the customer journey every single day. Alongside delivering exceptional service, you'll also play a light-touch role in helping customers manage their accounts and take payments - all handled in the same warm, helpful spirit that defines everything you do.

If you're a natural communicator who loves talking to people, takes pride in getting things right first time, and wants a role with real purpose and variety - this could be a perfect fit.

What You'll Do

Customer Service & Relationship Management

Handle a high volume of inbound calls from customers with professionalism, warmth, and empathy

Serve as the first point of contact for billing queries, account questions, and general enquiries - resolving them clearly and accurately

Manage overflow calls from first-line technical support, ensuring no customer is left waiting

Build genuine rapport with customers, making every interaction feel personal and valued

Keep customers informed and follow through on any commitments made

Payments & Account Support

Take inbound payments over the phone in a friendly, straightforward manner

Agree simple payment arrangements where needed, always with a helpful and non-pressured approach

Process payments, set up direct debits, and carry out accurate ledger allocations

Apply account restrictions in line with company process when required, handling these conversations with sensitivity

Sales & Service Enhancement

Identify natural opportunities to introduce customers to additional products or services that genuinely meet their needs

Contribute to service improvement by capturing and sharing customer feedback and insights

Support colleagues and the wider team with collaborative problem-solving

Systems & Administration

Log all customer interactions in our CRM system with accuracy and attention to detail

Navigate multiple internal systems confidently to look up account information and resolve queries

Always maintain up-to-date and complete customer records

What We're Looking for

Essential

Proven experience in a customer service, contact centre, or customer-facing role

A warm, confident telephone manner - you're someone people enjoy speaking to

Strong listening and communication skills, with the ability to explain things clearly

Comfortable discussing financial information such as bills, balances, and payment options

Natural problem-solver who stays calm and focused under pressure

Tech-savvy and comfortable navigating multiple systems simultaneously

High attention to detail, especially when processing payments or updating records

A genuine team player with a proactive, can-do attitude

Desirable

Experience in a billing, payments, or accounts-related environment

Background in telesales, upselling, or product recommendation

Experience supporting customers through sensitive or difficult conversations

Who This Role Suits

This role is a brilliant next step for someone currently working in retail, hospitality, a contact centre, or any customer-facing environment who wants to move into a professional office-based role - without needing a finance or credit background. If you're passionate about delivering a five-star customer experience and ready to take on a little more responsibility, we'd love to hear from you.

Staff Benefits:

50% off broadband after successful completion of probation period - completely free after 2 years' service

25 days holiday increasing up to a maximum of 30 days based on length of service - plus bank holidays and day off for your birthday

Death in service

Salary sacrifice pension scheme

Local company discounts

Buy and sell holiday scheme

Complementary fresh fruit and breakfast bar

Friday fridge

£500 refer a friend

£250 bright ideas scheme

Company events - summer party, Christmas party and sports day just to name a few

Quick apply

Refine Your Search

customer experience coordinator jobs in crowborough, esx

Customer Experience Coordinator

Partner Onboarding Coordinator

Customer Coordinator

International Coordinator (0.4 FTE)

Customer Service Coordinator

Testing & UAT Coordinator - D365 F&SCM Implementation - Contract

Customer Experience Coordinator

Customer Service Coordinator - FTC

Learning & Communications Coordinator

Customer Service & Operations Coordinator

Part-Time Operations & Procurement Coordinator (Job Share)

Practice Administrator

Customer Support & Planning Coordinator

Service Delivery Coordinator

Sales Support Administrator

Workplace Experience Coordinator

Import & Export Logistics Coordinator

Customer Support Coordinator

Lifestyle & Wellness Co-ordinator

Operational Change Coordinator

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