Customer service team lead Work, Jobs in Crowthorne, Brk (with Salaries)

Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
10d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Customer Engagement Lead
RHP —Teddington
- £38,062 a year
- Full-time
- Project management
- IT
- Communication skills
- Annual leave
7d
Customer Experience Lead
Parker Car Service —Feltham
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
7d
HomeCare Customer Lead x2
Abri —Bracknell
- £31,856.22 a year
- Full-time
- Travel
- Communication skills
3d
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
2d
Sales Lead
Montu UK —Winnersh
- £60,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
Canvassing Team Manager – Milk & More- Residential
Milk & More —Hanworth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
SMB Segment Lead – Europe-Meta eCommerce
Lenovo —Farnborough
- Full-time
- English
- Analysis skills
- IT
- Free parking
- Life insurance
9d
Sales & Service Team Manager
B&Q —Feltham
- £30,000 - £33,000 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
10d
Client Service Delivery Operations Lead – Risk and Healthcare
Aon Corporation —Farnborough
- Management
- Organisational skills
- Communication skills
Service Team Manager
B&Q —London
- £36,500 - £41,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Team Leader
Card Factory —Lower Earley
- £13 an hour
- Leadership
Lead, AI Transformation (12 Month FTC)
McLaren Racing —Woking
- Full-time
- Hybrid work
- Machine learning
- AI
- Communication skills
- Life insurance
Quick apply
7d
Charging, Recovery and Monitoring Manager - Client Finances Team
Reading Borough Council —Reading
- £50,269 - £56,730 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Manager - Sales & Service Team
NFU Mutual Agency —Godalming
- £40,000 - £45,000 a year
- Full-time
- Communication skills
- Annual leave
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
EQ Care —Whitchurch
- £19,827 a year
- Part-time
- Microsoft Office
- IT
- Annual leave
- Referral programme
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
1d
Food Ventures D2C Lead - UK
PepsiCo —Reading
- Analysis skills
- Continuous improvement
- Leadership
Team Leader
NEXT —Guildford
- £13.84 an hour
- Full-time
- Customer service

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Customer Service Team Leader

Macfarlane Group -
Reading

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
10 days ago

Benefits

Free parking
Additional leave
Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme

Qualifications

Management
Sales
Customer service
Microsoft Office
Continuous improvement
IT
Account management
Communication skills

Full job description

Location: Tilehurst, Reading

Package: Basic salary up to £40,000 (dependent on experience) plus bonus/OTE and flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme)

Hours: Full time (37.5 hours) Monday to Friday

Sector: Packaging Distribution

Protecting what matters, together

We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst continuing to evolve and grow. Our fast-paced, results-driven approach provides genuine opportunities for development, progression and achievement. Every colleague has the opportunity to influence our success, helping us deliver outstanding service and innovative packaging solutions to customers across the UK.

The Customer Service Team Leader Role

This is a key leadership role within one of our packaging distribution operations. You will lead, develop and motivate our local office based team, ensuring exceptional customer service, strong commercial performance and effective day-to-day sales office supervision.

You will be responsible for driving sales growth across existing accounts, maximising quotation conversion, identifying new opportunities and ensuring the team consistently delivers against agreed targets. Working closely with external sales executives, operations and logistics colleagues, you will help create a high-performance culture focused on customer satisfaction, profitability and continuous improvement.

This role offers an excellent opportunity for an experienced internal customer service/sales leader who enjoys directly coaching people, improving performance and contributing directly to business success.

What you will bring

We welcome applications from commercially minded sales leaders who can demonstrate success within a fast-paced customer service/internal sales, distribution, merchanting or wholesale environment.

You will ideally offer:
Previous experience leading, coaching and developing an office based customer service and/or internal sales team

A strong understanding of customer service and sales office operations, customer account management and commercial decision-making

Experience setting objectives, monitoring performance and driving continuous improvement

The ability to motivate teams to achieve sales, margin and service targets

A track record of building strong customer relationships and identifying opportunities to grow account spend

Confidence handling customer escalations and resolving issues professionally

Experience supporting and working alongside field-based sales colleagues

Strong commercial awareness and the ability to balance customer satisfaction with profitability

Excellent communication, organisation and people management skills

Strong IT capability, including CRM systems and Microsoft Office applications

Knowledge of packaging products or experience within the packaging sector would be advantageous but is by no means essential.

What you will get

We provide a competitive basic starting salary and operate a range of rewarding bonus and incentive schemes. Our flexible employee benefits package can include:

25 days annual leave (rising to 27 days with service) plus all public/bank holidays

Additional Holiday Purchasing Scheme (run annually)

Contributory pension scheme

Free parking at the majority of our site locations

Annual paid volunteering day

Company car or cash allowance for qualifying roles

Employee Assistance Programme

Extensive training, development and progression opportunities

Employee discount scheme

Simply Health/Dental Cover option or BUPA cover for qualifying roles

Enhanced HR policies relating to employee rights and entitlements

Long service awards

Charitable giving options

Financial support with eye tests and prescription glasses for DSE users

EE Mobile discount scheme

Candidate referral scheme

Your future with us

Here at Macfarlane Group, you have the opportunity to shape your own career. As a large national business, internal progression and mobility are key parts of our success. Through structured development pathways, leadership programmes and recognised external training, we support colleagues to achieve their full potential and progress their careers.

How to apply

All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

customer service team lead jobs in crowthorne, brk

Customer Service Team Leader

Complaints Team Leader

Customer Engagement Lead

Customer Experience Lead

HomeCare Customer Lead x2

Customer Resolutions Team Manager

Sales Lead

Canvassing Team Manager – Milk & More- Residential

SMB Segment Lead – Europe-Meta eCommerce

Sales & Service Team Manager

Client Service Delivery Operations Lead – Risk and Healthcare

Service Team Manager

Team Leader

Lead, AI Transformation (12 Month FTC)

Charging, Recovery and Monitoring Manager - Client Finances Team

Manager - Sales & Service Team

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Lead Agent

Food Ventures D2C Lead - UK

Team Leader

I want to receive the latest job alerts for customer service team lead in crowthorne, brk

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