technical analyst Work, Jobs in croxley green (with Salaries)

Technical Analyst
Xerox —Watford
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Cyber Security Analyst - Network Security
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Organisational skills
- IT
5h
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
Senior Technical Test Analyst
Sopra Steria —Hemel Hempstead
- £55,000 - £65,000 a year
- SQL
- Analysis skills
- Mentoring
- Annual leave
2d
IT & Application Support Analyst
Butlin's —Hemel Hempstead
- Full-time
- Azure
- Oracle
- Microsoft Outlook
Graduate Technical Analyst
eaChange —London
- £25,000 - £30,000 a year
- Microsoft Excel
- Bachelor's degree
- Communication skills
Junior Technical Operations Analyst
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
6d
Senior Product Analyst
TJX Europe —Watford
- Full-time
- Bachelor's degree
- APIs
- IT
- Employee discount
Process and Improvement Analyst - up to 24 months fixed term contract
BDO —London
- Full-time
- Bachelor's degree
1st Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Work from home
- Sick pay
Quick apply
1d
Analyst, Digital Delivery
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- JavaScript
- HTML
Junior Data Analyst
Qualient Solutions —London
- Data analysis skills
EUC Analyst - Microsoft Office 365
Affinity Water —Hatfield
- £50,000 - £60,000 a year
- Hybrid work
- Azure
- Microsoft Office
- SharePoint
- Annual leave
- Employee discount
6d
Business Analyst
Affinity Water —Hatfield
- Up to £55,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
8h
Graduate Technical Support Analyst
Acturis Ltd —London
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
Desktop Support Analyst
Atcore —Burnham
- Full-time
- Customer service
- Windows
- Computer networking
- Life insurance
Quick apply
12d
Sports Betting Trading Analyst
Longshot Systems Ltd —London
- Monday to Friday
- Hybrid work
- Data analysis skills
- Machine learning
- Communication skills
- Gym membership
Quick apply
Graduate Technical Business Analyst, London
Acturis —London
- Full-time
- Bachelor's degree

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Technical Analyst

Xerox -
Watford

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Job details

Full-time

Qualifications

Microsoft Powerpoint
Desktop support
ITIL Certification
Microsoft Excel
Computer Science
Visio
Microsoft Office
DHCP
Analysis skills
Bachelor's degree
DNS
Organisational skills
IT
Leadership
Communication skills

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary

Focal point for the support of all Xerox products and services across EMEA.

Local (Watford HQ) and remote technical support for all TJX locations across EMEA.

Ongoing accountability for ensuring customer care and ongoing expectation management of incidents and problems. This role is very much customer facing having regular contact with users at all levels so first impressions are key.

Device Lifecycle Management. Proactive support for all Xerox and non-Xerox devices within the scope of the contract including monitoring device usage and working with Delivery to ensure device life is maximised.

Ongoing Solution management and working with Technical Consultants to implement solution change.

Working with US counterparts to provide Global ‘follow the sun’ support in the event of a major outage.

Working with Delivery to identify new revenue generating opportunities.

Key Responsibilities

Main contact point within Watford HQ for all Xerox services including the co-ordination of break/fix incidents, consumables management and general print related problem management.

Maintenance of technical documentation including Equitrac/ControlSuite, Device configuration guides (new/existing), certification expiry/renewal dates.

All aspects of data security and integrity especially in terms of customer data. Adheering to organisation IT security policies and data privacy standards. Customer data should NEVER be externally exhibited under any circumstances especially in terms of device hard disk management and disposal.

User access and authentication.

Remote monitoring and problem resolution for all devices across EMEA.

Managing connectivity in relation to all devices in the scope of the contract. This should include coordination of the following activities working with the customer IT department.

Co-ordinating connectivity issues

DHCP updates

IP address management

DNS registration

SMTP management

Provision of basic support for applications such as Tungsten Control Suite and/or legacy Equitrac including:

License management including expanding the application for more users

Certificate management

Installation of firmware updates and patches

Adding clients and ensuring full functionality is enabled

Adding nominated/delegated clients to user profiles on request

Installation of new or replacement devices and ensure they are fully operational. As a minimum, all devices should be connected to ControlSuite/Equitrac, Center ware, XDA & XSM. Should also include the management of Image overwrites

Troubleshooting devices before requesting/coordinating engineer callouts

Have a working knowledge of PC and laptop support (Windows and MAC) to support and install print drivers and print queues

General plotter support (HP, Canon etc) including connecting users to existing systems

Toner monitoring and replenishment including educating key customer users to be more self sufficient

Floor walking and device monitoring

Device sustainability – management of Eco boxes

Asset change management

Decommissioning and disposal of devices to both customer and Xerox standards

Education Requirements

Preferred: Bachelor’s degree or diploma in computer science, information systems, engineering, or related discipline

Certifications (Desirable)

ITIL Foundation or equivalent

Relevant technical certifications (e.g. Microsoft, cloud, or platform-specific)

Skills, Knowledge & Abilities

Core Skills

Strong analytical and problem-solving abilities

Ability to interpret technical data and translate it into actionable insights

Excellent written and verbal communication skills

Strong stakeholder management and collaboration skills

Technical Capabilities

Experience with systems analysis, troubleshooting, and reporting tools

Proficiency in Microsoft Office (Excel, PowerPoint, Visio, etc.)

Ability to produce technical documentation and diagrams

Professional Competencies

Ability to work effectively within cross-functional and virtual teams

Strong organisational and multitasking skills

Results-oriented with a high level of attention to detail

Ability to identify, assess, and communicate risks

Additional Requirements

May require occasional travel to client sites

Flexibility to support business needs, including working additional hours where required

#LI-Hybrid

#LI-ZD1

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Refine Your Search

technical analyst jobs in croxley green

Technical Analyst

Application Support Analyst

1st Line support Analyst

Cyber Security Analyst - Network Security

Service Desk Analyst

Senior Technical Test Analyst

IT & Application Support Analyst

Graduate Technical Analyst

Junior Technical Operations Analyst

Senior Product Analyst

Process and Improvement Analyst - up to 24 months fixed term contract

1st Line Service Delivery Analyst

Analyst, Digital Delivery

Junior Data Analyst

EUC Analyst - Microsoft Office 365

Business Analyst

Graduate Technical Support Analyst

Desktop Support Analyst

Sports Betting Trading Analyst

Graduate Technical Business Analyst, London

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