Agency manager Work, Jobs in Croydon, Gtl (with Salaries)

Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply
23h
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
12d
Call Centre Advisor
Islington Council —Islington
- £37,509 - £38,637 a year
- Part-time
- Hybrid work
- Employee discount
4d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Freelance Event Manager
Mentorhero —London
- £200 - £300 a day
- Hybrid work
- In-person
Quick apply
23h
Programme Manager (Contract)
Linear Executive Search —London
- £750 - £950 a day
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Software development
Quick apply
13d
Residential Bank Worker (children and young people)
Ascent Family Homes —Croydon
- £13.30 an hour
- Full-time
- Childcare
- Working with children
- Driving
Quick apply
5d
SCHOOL BUSINESS MANAGER & EXECUTIVE ASSISTANT TO THE HEAD OF PROVISION
Solid Steps —London
- £46,365 - £52,741 a year
- Full-time
- Hybrid work
- Administrative experience
- Project management
- Human resources
- Free parking
- Annual leave
Quick apply
2d
Part Time Credit Controller
Pure Foods Systems —London
- £20 - £25 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- In-person
Quick apply
13d
Residential Waking Night Worker (children and young people)
Ascent Family Homes —Croydon
- £13.30 an hour
- Full-time
- Childcare
- Working with children
- Driving
Quick apply
5d
B2B Marketing Manager - Freelance
Propel Together —London
- £300 - £350 a day
- Hybrid work
10d
London Based event crew for Corporate event work
Wingman Crew Ltd —London
- £16 - £23 an hour
- Part-time
- Heavy lifting
- Organisational skills
- In-person
Quick apply
9d
Project and Event Sales Manager
Plant Designs Ltd. —London
- £38,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Work from home
Quick apply
11d
Employment Support Operations Manager
Surrey County Council —Reigate
- From £63,823 a year
- Call to connect
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
10d
Sales Executive
London Square —Croydon
- Weekend availability
- Sales
- Customer service
- IT
- Employee discount
- Gym membership
Quick apply
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Agency Operations Manager (Greek) - TikTok LIVE - London
TikTok —London
- Sales
- Data analysis skills
- English
Digital Marketing Manager
Markson Pianos —London
- £25,000 - £35,000 a year
- Part-time
- Hybrid work
- Marketing
- Work from home
- Employee discount
Quick apply
4d
Research and insights manager
Sense —London
- £49,949 a year
- Full-time
- Hybrid work
- Organisational skills
6d
Tour Managers
Saga —London
- Remote
- Presentation skills
- Travel
- IT
Quick apply
4d

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Customer Success Manager

Mentorhero
London

Quick apply

Job details

Permanent | Full-time
£60,000 - £80,000 a year
23 hours ago

Qualifications

B2B
Account management

Full job description

Customer Success Manager - mentorhero
Full time | London (hybrid) | £60,000-£80,000

This role is focused on mentor and mentee experience, not B2B account management. You will own the matching, briefing and delivery of every mentoring relationship on the platform, working directly with individuals rather than managing commercial accounts.

About mentorhero

mentorhero is a global career mentoring platform connecting students, job seekers and career professionals with industry mentors through structured 30 minute virtual sessions. We call it micro-mentoring: short, high value conversations that help people get unstuck in their careers, at scale.

We work with corporate partners and universities to bring mentoring to the people who need it most, and we are building the operational engine that makes every match feel personal, well prepared and genuinely useful.

The Role

You will be our first full time hire and the person responsible for making sure every mentor and mentee on the platform has a great experience, from first conversation to completed session.

This is a senior, autonomous role. There is no team to manage and no one checking your work line by line, so you will need to be comfortable making judgment calls, keeping meticulous records and owning outcomes end to end. We will give you the playbook: the matching approach, briefing templates and communication style. Your job is to run it brilliantly, spot what is not working, and tell us when it needs to change.

Accuracy and follow through matter enormously here. Nothing should fall through the cracks.

What you will be doing

Speaking directly with mentees to understand their goals and challenges
Matching mentees with the right mentor based on need, availability and fit
Creating clear briefings for both mentor and mentee ahead of every session
Booking sessions into calendars and managing reschedules
Communicating with mentors and mentees by email throughout the relationship
Keeping accurate records of every match, including mentor availability and any issues that arise

What this role does not include: commercial negotiations, pricing, contract terms or renewal conversations with corporate partners. Those sit with the founding team. You may occasionally support with partner facing updates, but the core of this role is the mentor and mentee experience.

What we are looking for

3 to 5 years experience in customer success, client success or account management
At least 2 years of that in a startup environment
A genuine hands on doer who is comfortable rolling up their sleeves in a small, fast moving team where there is no big back office to lean on
Experience managing two sided relationships, where both parties need separate handling. Background in recruitment, staffing or agency account management is a strong fit
Highly organised, with a low tolerance for dropped detail or missed follow ups
Confident written communicator, equally comfortable writing to a mentee in their twenties and a senior industry mentor
Senior enough to take full ownership without being hand-held, and to flag proactively when something in the process needs to change

The Package

£60,000-£80,000 base salary

Pay: £60,000.00-£80,000.00 per year

Experience:

'working in a startup': 2 years (required)

Work Location: Hybrid remote in London SW8

Quick apply

Refine Your Search

agency manager jobs in croydon, gtl

Customer Success Manager

Customer Success Manager

Call Centre Advisor

Customer Experience Manager

Freelance Event Manager

Programme Manager (Contract)

Residential Bank Worker (children and young people)

SCHOOL BUSINESS MANAGER & EXECUTIVE ASSISTANT TO THE HEAD OF PROVISION

Part Time Credit Controller

Residential Waking Night Worker (children and young people)

B2B Marketing Manager - Freelance

London Based event crew for Corporate event work

Project and Event Sales Manager

Employment Support Operations Manager

Sales Executive

Senior Customer Success Manager

Agency Operations Manager (Greek) - TikTok LIVE - London

Digital Marketing Manager

Research and insights manager

Tour Managers

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