demand manager Work, Jobs in croydon, gtl (with Salaries)

Call Centre Manager
Good Life —Orpington
- £50,000 a year
- Full-time
- Management
- Customer service
- English
- Employee discount
Quick apply
Postperson with Driving
Royal Mail Group —London
- Part-time
- Employee discount
5d
Demand Operations Manager - London
Waymo —London
- £92,000 - £96,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Bachelor's degree
1d
Demand and Supply Chain Manager
Colgate-Palmolive —Surrey
- Leadership
1d
Demand Manager UK&I
Sazerac Company —Hampton Wick
- Microsoft Excel
- ERP systems
- Microsoft Office
Office Manager
Climate X —London
- Part-time
- Hybrid work
Area Service Manager
Sanctuary Supported Living —London
- £59,991 - £62,848 a year
- Full-time
- Travel
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
1d
Construction Talent Aquisition Manager
Optimal Group —London
- £40,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Deputy Manager Kingston
INDITEX —Kingston upon Thames
- Full-time
- Leadership
- Employee discount
Quick apply
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Senior Store Fulfillment Manager
Superdrug —Croydon
- Full-time
- Hybrid work
- Store discount
- Employee discount
7d
Shop Manager - Rosehill
St. Raphael’s Hospice —Carshalton
- £30,284.80 a year
- Full-time
- Mentoring
- Organisational skills
- Hospice
12d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Croydon
- Weekend availability
- Oracle
- Salesforce
- English
Server Infrastructure Manager
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £72,719 - £83,505 a year
- Full-time
- Azure
- Master's degree
- Analysis skills
- Employee assistance programme
7d
Stores Manager
Simple Clean Limited —South Croydon
- £14.70 an hour
- Full-time
- Organisational skills
- Warehouse experience
- In-person
Quick apply
19h
Padel Workforce Education & Support Manager
LTA —London
- Up to £55,000 a year
Assistant Engineering Manager
Arriva London North Limited —Enfield
- £63,000 a year
- Full-time
- Maintenance
- Leadership
- Employee discount
Quick apply
Cafe Manager
Home Hospitality —London
- £38,000 - £40,000 a year
- Full-time
- Café
Quick apply
Health & Safety Manager
David Lloyd Clubs —Kings Hill
- Maintenance
- Team management
- Employee discount
1d
Estate Agent
The Property Experts —Gravesend
- £8,400 a month
- Remote
- Sales
- Administrative experience

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Call Centre Manager

Good Life
Orpington

Quick apply

Job details

Permanent | Full-time
£50,000 a year

Benefits

Casual dress
Discounted or free food
Company pension
Company events
Employee discount

Qualifications

Management
Multilingual
Customer service
English
Supervising experience
Team management
Leadership

Full job description

Call Centre Manager

GoodLife+ is a dynamic, fast-growing subscription-based prize draw entertainment company offering everyday excitement through prizes such as cash, luxury cars, holidays and technology, alongside access to thousands of rewards, cinema tickets and exclusive content.

The Call Centre Manager leads our customer support and sales team in a fast-paced environment. The role drives performance against clear targets, optimises conversion and retention, manages productivity and ensures a consistently strong customer experience.

This role is accountable for delivering team sales and retention targets, and for using data and performance management to hit operational and commercial KPIs across our UK and South African customer support operations.

Success is measured through performance data, sales outcomes and operational efficiency.

Key ResponsibilitiesTeam Management & Leadership

Lead, manage and motivate call centre agents to deliver consistently strong performance against defined targets

Set clear expectations for productivity, sales performance, and service standards

Conduct regular performance reviews, coaching sessions, and call listening to improve individual and team outcomes

Hold team members accountable for meeting KPIs and performance standards

Support recruitment, onboarding and structured training of new agents

Build a performance-driven culture focused on results, accountability and continuous improvement

Take ownership of team structure, including hiring, performance management, and exiting underperformance where required

Sales Performance & Target Delivery

Own delivery of team sales, retention and revenue targets

Drive sales, retention and upgrade performance across all customer interactions

Ensure agents actively identify and convert opportunities during inbound and outbound contacts

Monitor conversion rates, revenue per agent and sales quality on a daily and weekly basis

Implement structured coaching to improve objection handling, closing rates and customer engagement

Work closely with Marketing and CRM teams to maximise campaign effectiveness and commercial outcomes

Manage performance against clearly defined sales and retention KPIs, taking corrective action when targets are not being met

Operational Oversight

Manage daily call centre operations across both office-based and remote teams in the UK and South Africa

Ensure staffing levels, scheduling and coverage align with demand and business priorities

Monitor key performance indicators, including:

◦ Sales conversion rate

◦ Revenue per agent

◦ Retention rate

◦ Call volumes

◦ Customer satisfaction

◦ Response times

Identify underperformance quickly and implement corrective action

Resolve escalated customer issues or complaints efficiently

Maintain clear ownership of operational performance and cost efficiency across the function

Performance Monitoring & Data Management

Use performance data to manage the operation proactively

Analyse trends in customer behaviour, sales performance and productivity

Produce regular reporting on operational and commercial performance

Identify performance gaps and implement targeted improvement plans

Drive continuous improvement in efficiency, conversion and customer outcomes

Own performance dashboards and ensure decisions are driven by data rather than assumptions

Decision-Making Authority

Authority to recruit, manage performance, and exit team members in line with company policy

Responsibility for delivering operational and commercial performance targets

Authority to implement process, staffing, and workflow changes to improve performance

Ownership of day-to-day operational decisions across the call centre function

What We Offer

Competitive salary of £50,000–£60,000 per year, up to £70,000 OTE

Performance bonus and commission pay

31 days holiday per year, including Bank Holidays

Working hours Monday to Friday, 8:30am–5:30pm, with an early 5:00pm finish on Fridays

Company pension

Multiple company events each year and regular team rewards

Additional company benefits including cinema tickets and discounts

Job Types: Full-time, Permanent

Pay: £50,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Discounted or free food

Experience:

Team management: 2 years (required)
Customer Service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

demand manager jobs in croydon, gtl

Call Centre Manager

Postperson with Driving

Demand Operations Manager - London

Demand and Supply Chain Manager

Demand Manager UK&I

Office Manager

Area Service Manager

Construction Talent Aquisition Manager

Deputy Manager Kingston

Head of CS - Under 18s Services

Senior Store Fulfillment Manager

Shop Manager - Rosehill

Delivery Partner Manager, UK/IE Delivery Partner Managers

Server Infrastructure Manager

Stores Manager

Padel Workforce Education & Support Manager

Assistant Engineering Manager

Cafe Manager

Health & Safety Manager

Estate Agent

I want to receive the latest job alerts for demand manager in croydon, gtl

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