Service desk coordinator Work, Jobs in Croydon, Gtl (with Salaries)

Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
8d
Service Desk Coordinator
Platinum Facilities Maintenance Services —South West London
- Up to £34,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
3d
Engineer Scheduler & Help Desk Coordinator
Fire Systems Limited —London
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Driving
- Free parking
- Annual leave
Quick apply
11d
Customer Service Coordinator
BLOUNT SHUTTERS LIMITED —Thurrock
- £28,000 - £38,000 a year
- Full-time
- Customer service
- English
- Data entry
- Profit sharing
- Employee discount
Quick apply
2d
Project Coordinator
Netcalibre Ltd —London
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
Quick apply
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Global Services Coordinator
Rapport —London
- £33,456 a year
- Full-time
- Microsoft Office
- Time management
- Employee assistance programme
Student Enquiries Coordinator
University of the Arts London —London
- £34,436 - £41,196 a year
- Full-time
- Customer service
- IT
- Communication skills
8d
Help desk Coordinator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
2d
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Customer Communications Coordinator
Live Nation —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
1d
Hire & Sales Coordinator
GAP Group —London
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Reception/Administrator
Begg Practice —London
- £12.71 an hour
- Part-time
- Microsoft Word
- Google Suite
- Microsoft Excel
- Health & wellbeing programme
- Employee discount
Quick apply
Publishing and Marking Coordinator
First Intuition —London
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
3d
Clinic Coordinator
Sculpt & Revive LTD —South London
- Full-time
- Management
- Customer service
- Supervising experience
- Employee discount
Quick apply
Reception Coordinator
Warner Bros. Discovery —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Project Coordinator / Team Administrator
ZHA —London
- Microsoft Powerpoint
- Microsoft Outlook
- IT
Receptionist
NAB-Jones Lang LaSalle Services —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Facilities Coordinator
PKF Littlejohn —London
- Full-time
- Annual leave
1d
House Coordinator
Maslow's —Kensington
- £14.00 - £14.80 an hour
- Full-time
- Hospitality
- English
- Administrative experience
- Employee discount
- Referral programme
Quick apply

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Fresh Desk Administrator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
8 days ago

Qualifications

Customer service
Administrative experience
Organisational skills
Customer support
Communication skills
Time management
Help desk

Full job description

Job Purpose (Role Definition):

The role of Fresh Desk Administrator is to support the day-to-day administration of the Service department, helping to ensure service activity is planned, documented, and followed through accurately and efficiently.

This role will provide administrative support across service coordination, customer communication, documentation, reporting, and internal service processes. The post holder will also provide cover for the Freshdesk Coordinator during periods of absence, ensuring service tickets continue to be monitored, updated, allocated, and progressed in a timely manner.

Main Duties and Responsibilities:

Provide general administrative support to the Service team.
Assist with the coordination and planning of service activities, including engineer visits, preventative maintenance, repairs, and follow-up actions.
Maintain accurate service records, documentation, and customer information.
Liaise with customers, engineers, internal teams, and suppliers to support the smooth delivery of service work.
Support the preparation and processing of service paperwork, reports, quotations, purchase orders, and related documentation.
Monitor shared inboxes and respond to or escalate service-related queries as appropriate.
Update internal systems to ensure service information is accurate, current, and complete.
Support the tracking of open service actions, outstanding documentation, and customer follow-ups.
Provide cover for the Freshdesk Coordinator during holidays, sickness, or other absences.
During Freshdesk cover, monitor incoming tickets, assign or escalate tickets appropriately, update ticket progress, and ensure urgent issues are highlighted to the relevant team members.
Help maintain good communication with customers by ensuring tickets and service requests are acknowledged and progressed within expected timescales.
Work collaboratively with the wider Service team to support departmental priorities and continuous improvement.

Management Responsibilities:

None

Experience and Qualifications Required:

Mandatory:

Previous experience in an administrative or customer service role.
Good organisational skills with the ability to manage multiple tasks and priorities.
Strong attention to detail and accuracy when updating records and handling documentation.
Confident communication skills, both written and verbal.
Ability to work effectively with customers, engineers, and internal departments.
Competent in using IT systems, shared inboxes, spreadsheets, and service or CRM platforms.
Ability to remain calm and professional when handling urgent or time-sensitive service requests.
A proactive and flexible approach, with a willingness to support colleagues during busy periods or absences.

Desirable:

Experience using Freshdesk or a similar helpdesk/ticketing system.
Experience supporting service coordination, scheduling engineers, or managing service documentation.
Experience processing quotations, purchase orders, or service-related paperwork.
Understanding of service delivery processes or customer support environments.

Key Skills and Competencies:

Excellent organisational and time management skills.
Strong administrative skills with a methodical approach to work.
High level of accuracy and attention to detail.
Excellent customer service skills with a professional and courteous manner.
Strong interpersonal skills with the ability to build effective working relationships.
Ability to prioritise workload and manage competing deadlines.
Proactive and flexible approach to supporting colleagues and adapting to changing priorities.
Ability to work independently while also contributing effectively as part of a team.
Good problem-solving skills and the ability to use initiative within established processes.
Reliable, dependable, and committed to delivering a high standard of work.
Customer-focused with a commitment to delivering excellent service.
Comfortable working in a busy, fast-paced service environment.
Willingness to provide cover for colleagues and support continuous improvement within the Service department.

Quick apply

Refine Your Search

service desk coordinator jobs in croydon, gtl

Fresh Desk Administrator

Service Desk Coordinator

Engineer Scheduler & Help Desk Coordinator

Customer Service Coordinator

Project Coordinator

Office Coordinator (f/m/d)

Global Services Coordinator

Student Enquiries Coordinator

Help desk Coordinator

Service Coordinator Team Leader

Customer Communications Coordinator

Hire & Sales Coordinator

Reception/Administrator

Publishing and Marking Coordinator

Clinic Coordinator

Reception Coordinator

Project Coordinator / Team Administrator

Receptionist

Facilities Coordinator

House Coordinator

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