call center manager Work, Jobs in croydon (with Salaries)

Call Centre Manager
Good Life —Orpington
- £50,000 a year
- Full-time
- Management
- Customer service
- English
- Employee discount
Quick apply
Customer Success Manager
Speechmatics —London
- Hybrid work
- Spanish
- Contracts
- APIs
Call Centre Manager
Specsavers —Crawley
- Up to £37,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
- Employee discount
- Sick pay
Sales Manager - Contact Centre
Ben's Gutters Commercial Ltd —Forest Row
- £40,000 - £70,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
2d
Call Centre Manager
Veetec Motor Group —Hayes
- From £30,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
3d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Employee assistance programme
17h
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Sales Operations (Dialer & Campaign Manager)
Teya —London
- Full-time
- Sales
- Analysis skills
Product Manager
Insulet Corporation —London
- Full-time
- Salesforce
- Engineering
- Bachelor's degree
7d
Telesales Manager
Managed Technology Corporation —Larkfield
- Full-time
- Leadership
- Communication skills
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Sales & Solution Leader
Capgemini —London
- Hybrid work
- Sales
- AWS
- Financial services
Team Leader Devitt
Gallagher —Romford
- Monday to Friday
- Management
- Continuous improvement
- Employee stock purchase plan
- Life insurance
Sales Director - EMEA (Contact Centre & Unified Communications)
Vonage —London
- Hybrid work
- Sales
- Leadership
- Communication skills
Quick apply
Sales Development (Lead Gen and Telemarketing)
CMS Distribution —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro
Aria Systems —London
- Remote
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
1d

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Contact Centre Advisor
Ancaster Group —London
Make outbound calls to follow up with customers or provide additional information. Answer incoming calls and provide assistance to callers.
£27,100 a year
Quick apply
9d
Outbound Call Centre Operator
Love Teeth Dental —Stonecot
Assist customers with inquiries, providing accurate information regarding products and services. 1 year+ of outbound sales. Handle incoming calls as required.
From £13 an hour
Quick apply
7d

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call center manager jobs near croydon

Call Centre Manager

Good Life
Orpington

Quick apply

Job details

Permanent | Full-time
£50,000 a year

Benefits

Casual dress
Discounted or free food
Company pension
Company events
Employee discount

Qualifications

Management
Multilingual
Customer service
English
Supervising experience
Team management
Leadership

Full job description

Call Centre Manager

GoodLife+ is a dynamic, fast-growing subscription-based prize draw entertainment company offering everyday excitement through prizes such as cash, luxury cars, holidays and technology, alongside access to thousands of rewards, cinema tickets and exclusive content.

The Call Centre Manager leads our customer support and sales team in a fast-paced environment. The role drives performance against clear targets, optimises conversion and retention, manages productivity and ensures a consistently strong customer experience.

This role is accountable for delivering team sales and retention targets, and for using data and performance management to hit operational and commercial KPIs across our UK and South African customer support operations.

Success is measured through performance data, sales outcomes and operational efficiency.

Key ResponsibilitiesTeam Management & Leadership

Lead, manage and motivate call centre agents to deliver consistently strong performance against defined targets

Set clear expectations for productivity, sales performance, and service standards

Conduct regular performance reviews, coaching sessions, and call listening to improve individual and team outcomes

Hold team members accountable for meeting KPIs and performance standards

Support recruitment, onboarding and structured training of new agents

Build a performance-driven culture focused on results, accountability and continuous improvement

Take ownership of team structure, including hiring, performance management, and exiting underperformance where required

Sales Performance & Target Delivery

Own delivery of team sales, retention and revenue targets

Drive sales, retention and upgrade performance across all customer interactions

Ensure agents actively identify and convert opportunities during inbound and outbound contacts

Monitor conversion rates, revenue per agent and sales quality on a daily and weekly basis

Implement structured coaching to improve objection handling, closing rates and customer engagement

Work closely with Marketing and CRM teams to maximise campaign effectiveness and commercial outcomes

Manage performance against clearly defined sales and retention KPIs, taking corrective action when targets are not being met

Operational Oversight

Manage daily call centre operations across both office-based and remote teams in the UK and South Africa

Ensure staffing levels, scheduling and coverage align with demand and business priorities

Monitor key performance indicators, including:

◦ Sales conversion rate

◦ Revenue per agent

◦ Retention rate

◦ Call volumes

◦ Customer satisfaction

◦ Response times

Identify underperformance quickly and implement corrective action

Resolve escalated customer issues or complaints efficiently

Maintain clear ownership of operational performance and cost efficiency across the function

Performance Monitoring & Data Management

Use performance data to manage the operation proactively

Analyse trends in customer behaviour, sales performance and productivity

Produce regular reporting on operational and commercial performance

Identify performance gaps and implement targeted improvement plans

Drive continuous improvement in efficiency, conversion and customer outcomes

Own performance dashboards and ensure decisions are driven by data rather than assumptions

Decision-Making Authority

Authority to recruit, manage performance, and exit team members in line with company policy

Responsibility for delivering operational and commercial performance targets

Authority to implement process, staffing, and workflow changes to improve performance

Ownership of day-to-day operational decisions across the call centre function

What We Offer

Competitive salary of £50,000–£60,000 per year, up to £70,000 OTE

Performance bonus and commission pay

31 days holiday per year, including Bank Holidays

Working hours Monday to Friday, 8:30am–5:30pm, with an early 5:00pm finish on Fridays

Company pension

Multiple company events each year and regular team rewards

Additional company benefits including cinema tickets and discounts

Job Types: Full-time, Permanent

Pay: £50,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Discounted or free food

Experience:

Team management: 2 years (required)
Customer Service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

call center manager jobs in croydon

Call Centre Manager

Customer Success Manager

Call Centre Manager

Sales Manager - Contact Centre

Call Centre Manager

Contact Centre Team Leader

Sales Lead - Outbound Contact Centre

Sales Operations (Dialer & Campaign Manager)

Product Manager

Telesales Manager

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Contact Centre Sales & Solution Leader

Team Leader Devitt

Sales Director - EMEA (Contact Centre & Unified Communications)

Sales Development (Lead Gen and Telemarketing)

Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro

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