Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Selsdon
About the role
Grout Insurance Brokers, who are proudly part of Benefact Group and Access Insurance, are looking for an Insurance Broker to join our Selsdon office.
This role sits within a specialist business broking team supporting Almshouse charities and a wide range of not‑for‑profit clients, providing tailored insurance solutions and high‑quality service across new and existing accounts. It involves managing renewals, supporting the placement of large and specialist risks such as heritage properties and social housing, and delivering proactive, relationship‑led service in line with company ethics and compliance standards.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you'll be doing
Serve as the main contact for clients and insurers, handling enquiries promptly and professionally.
Deliver ongoing servicing for an established client portfolio, including mid‑term changes, renewals and general policy administration.
Manage the full renewal process, reviewing requirements, checking documentation, requesting terms and re‑broking where needed to ensure suitable, competitive cover.
Obtain, assess and present insurance quotations, then issue accurate confirmation of cover and documentation once terms are accepted.
Maintain organised, up‑to‑date client records, support internal reporting needs, handle administrative tasks and collaborate effectively with colleagues across the business.
What you'll need to have
Experience in the insurance industry with strong client‑servicing skills and understanding of FCA requirements.
Collaborative, reliable and well‑organised, with a steady, relationship‑led approach to work.
Strong customer service focus with confident communication skills and the ability to build trusted client relationships.
High attention to detail, accuracy and professionalism, with flexibility and initiative within a structured team environment.
Commitment to ongoing professional development, including CPD, industry qualifications and attending in‑person client visits when needed
What we offer
A competitive salary - let's discuss it
Pension scheme, life assurance and income protection.
Annual leave entitlement starting at 23 days plus all UK public holidays, increasing with service up to a maximum of 28 days.
A financial support scheme to obtain professional CII qualifications
Personal development and structured CPD sessions
Various “happiness” perk schemes
An internal mentoring and support structure
Regular social events and the opportunity to participate in fundraising and volunteering
A genuine desire to see our staff succeed, grow and progress within the company
Hear from the hiring manager
"We look forward to welcoming newcomers to our close-knit team of specialist insurance brokers, who are keen to share over 40 years’ experience of advising Almshouse charities."
About us
Grout Insurance Brokers specialising in insurance for Almshouse charities, Grout Insurance Brokers is a team of individuals with deep expertise, some with over 40 years experience in advising Almshouses. Incorporated in 2004, Grout has embedded itself within the sector, working closely as a partner of the Almshouse Association. Alongside our bespoke scheme specifically designed for Almshouses, we offer a range of insurance to businesses and private individuals.
Our insight in understanding how charities operate means we are well placed to meet the needs of charities and not-for-profit organisations, particularly those with property and social housing risks, including heritage Grade 1 and Grade 2 listed buildings.
Operating nationally, we aim to provide our clients with a superior level of service. Clients benefit from our traditional broking and client-first approach, ensuring every organisation we work with receives professional advice and a personal service.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
- Directory of Social Change’s UK Guides to Company Giving 2017-26
