internal communications executive Work, Jobs in croydon (with Salaries)

Manager, Customer Success International
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
12d
Head of Communications and Brand
Harris Federation —London
- £60,000 - £70,000 a year
- Hybrid work
- Marketing
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
13d
Internal Communications Executive - FTC
Smart Pension —London
- Hybrid work
- Google Suite
- English
- Financial services
- Employee assistance programme
- Employee discount
Internal Communications Executive
SiriusPoint —London
- Organisational skills
- SharePoint
- Communication skills
Quick apply
12d
Internal Communications Executive (12-Month FTC)
RSM UK —London
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Time management
Executive Coordinator
Tecknuovo —London
- Hybrid work
7d
Facilities Administrator-Procurement
Allianz —Croydon
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Machine learning
- Flexible schedule
Operations Executive
Shift —Croydon
- £26,500 - £27,500 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
Quick apply
7d
Global Internal Communications Manager - Functions
Haleon —London
- Full-time
- Organisational skills
12d
Internal Communications and Engagement Director
Howden Group Holdings —London
- Full-time
- Hybrid work
Global Internal Communications Manager - Channels, Measurement and HR
Haleon —London
- Full-time
- Organisational skills
Compliance Officer / Supplier Liaison Executive
SwiftSwitch —London
- £35,000 - £40,000 a year
- Monday to Friday
- Sales
- Communication skills
Quick apply
13d
Account Executive (6-Month Fixed Term Contract)
Inspired Thinking Group (ITG) —Croydon
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Operations Associate, OrangeDoor
Unbridled —Bromley
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Travel
Quick apply
6d
Events Coordinator
Logistics UK —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Internal Communications Manager
Viasat, Inc. —London
- Full-time
- Marketing
- Microsoft Office
- Project management
Client Compliance Officer
Apex Group —St. Helier
- Full-time
- Communication skills
- Time management
Sales Executive
London Square —Croydon
- Weekend availability
- Sales
- Customer service
- IT
- Employee discount
- Gym membership
Quick apply
Administrative Business Partner
Google —London
- Administrative experience
- Communication skills
14d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply

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internal communications executive jobs near croydon

Manager, Customer Success International

Litera -
London

Apply Now

Job details

Full-time
12 days ago

Qualifications

AI
Account management
Communication skills

Full job description

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work

Hybrid: This is a hybrid role based in London with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

The Manager, Customer Success (International) owns the outcomes that matter most — retention, adoption, and long-term customer growth across EMEA, APAC, and beyond. In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether international customers succeed with Litera. Your impact is measured in the value customers realize, the partnerships you deepen, and the revenue you protect — all while connecting regional execution to Litera's global Customer Success strategy.

What You'll Deliver

Leadership:

Lead, coach, and develop a team of International Customer Success Managers, supporting customers across EMEA and other assigned regions.
Build a high‑performing, engaged team capable of managing regional complexity, cultural nuance, and varied customer maturity.
Establish clear priorities, capacity planning, and coverage models appropriate for international markets.
Create an environment of accountability, collaboration, and continuous improvement aligned to Litera’s global standards.

Customer Outcomes & Retention:

Ownership of renewal process, including accurate forecasting on SFDC.Own customer health, adoption, and retention outcomes across the international customer portfolio.
Ensure consistent execution of success plans, value adoption assessments, and Quarterly Business Reviews (QBRs) with international customers.
Proactively identify regional risks and partner with CSMs to implement mitigation and recovery strategies.
Support renewal readiness and partner closely with Renewals and Sales teams to ensure value‑led, on‑time renewals.

Operational & Regional Excellence:

Drive consistency and scalability of Customer Success processes across international regions.
Leverage customer telemetry and adoption data to identify trends, risks, and opportunities at both account and regional level.
Partner with Customer Success Operations to refine reporting, playbooks, and tooling that support international scale.
Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team.

Cross‑Functional & Regional Collaboration:

Act as an escalation point for strategic or at‑risk international accounts.
Collaborate with Product and Engineering to ensure international customer feedback informs roadmap prioritisation.
Partner with Sales, Marketing, and Professional Services to support regional growth, advocacy, and expansion initiatives.
Represent the voice of International customers in internal forums and planning discussions.

Strategic Contribution:

Contribute to the evolution of Litera’s global Customer Success strategy, with a specific focus on international markets.
Support change initiatives including AI adoption, new product launches, and process transformation across regions.
Provide insight and recommendations on regional trends, customer needs, and opportunities for improvement.

Success Measures:

Gross and Net Revenue Retention across International accounts
Customer adoption and value realization by region
Renewal readiness and risk mitigation
Team performance, engagement, and development
Consistent execution of global Customer Success standards

What You'll Bring

Must-Haves:

Proven experience leading Customer Success or Account Management teams in a global or international context.
Strong record of driving adoption, retention, and value realization across diverse customer segments.
Comfortable operating across regions, cultures, and time zones.
Executive‑level communication skills with the ability to engage senior customer stakeholders.
Data‑driven, with experience using customer health, adoption, and renewal metrics.
Collaborative leader experienced in working cross‑functionally within a matrixed organization.

We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.

What You’ll Experience

Team. A culture where people show up for each other and do the right thing.
Reach. A truly global team solving complex, meaningful problems.
Opportunity. Real growth opportunities, not just talk about them.
Technology. Work at the intersection of legal expertise and cutting-edge AI.
Impact. The chance to make an impact at scale, not just contribute.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

internal communications executive jobs in croydon

Manager, Customer Success International

Head of Communications and Brand

Internal Communications Executive - FTC

Internal Communications Executive

Internal Communications Executive (12-Month FTC)

Executive Coordinator

Facilities Administrator-Procurement

Operations Executive

Global Internal Communications Manager - Functions

Internal Communications and Engagement Director

Global Internal Communications Manager - Channels, Measurement and HR

Compliance Officer / Supplier Liaison Executive

Account Executive (6-Month Fixed Term Contract)

Operations Associate, OrangeDoor

Events Coordinator

Internal Communications Manager

Client Compliance Officer

Sales Executive

Administrative Business Partner

Junior Account Manager (Customer Support)

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