Resident assistant Work, Jobs in Croydon (with Salaries)

Resident Experience Associate
CompassRock International —Croydon
- £29,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
7d
Care Assistant
Sanctuary Care —London
- £13.80 an hour
- No experience needed
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Bank Housekeeping Assistant
Sanctuary Care —London
- £13.22 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Lifestyle Assistant
Hallmark Care Homes —Wimbledon
- £14.81 an hour
- Part-time
- Employee discount
2d
Activities Assistant - Bank - Care Home
Barchester Healthcare —Croydon
- £16 an hour
- Part-time
- Organisational skills
- IT
- Annual leave
Quick apply
4d
Food and Beverage Assistant
Country Court —London
- £12.71 an hour
- Weekend availability
- Serving
- Customer service
- Restaurant experience
- Annual leave
- Referral programme
Quick apply
3d
Housekeeping Assistant
Sanctuary Care —London
- £13.22 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Care Assistant - Bank - Care Home
Barchester Healthcare —Bromley
- £16.66 an hour
- Part-time
- Care plans
- Communication skills
- Annual leave
Quick apply
Hospitality Assistant
Bupa —Wimbledon
- £13.10 an hour
- Part-time
- Employee discount
- Gym membership
Quick apply
Coroners Court Assistant
Haringey Council —London
- £35,520 - £36,585 a year
- Organisational skills
- Communication skills
2d
Food and Beverage Assistant
Signature Senior Lifestyle —Surbiton
- £13.45 - £14.45 an hour
- 8 hour shift
- Nursing home
- Organisational skills
- Café
- Annual leave
- Employee assistance programme
6d
Care Assistant
McCarthy & Stone —Wallington
- £14.56 an hour
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
General Assistant
The Salvation Army —London
- £27,791 a year
- Weekend availability
- Hospitality
- Customer service
- Communication skills
5h
Care Assistant (Relief/Bank) based at Hall Grange, Croydon
MHA —Croydon
- £15.47 an hour
- Weekend availability
- Care plans
- Communication skills
- Annual leave
9d
Trainee Block Manger
The Acorn Group —Bromley
- Monday to Friday
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
General Assistant - Bank
Barchester Healthcare —Wimbledon
- £13.31 an hour
- Employee discount
- Referral programme
Quick apply
Lifestyle and Wellbeing Coordinator
Sanctuary Care —London
- £13.80 an hour
- Nursing home
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Accommodation Advisor
University College London —London
- £28,258 - £29,412 a year
- Full-time
- Hospitality
- Administrative experience
- University
- Annual leave
- Employee assistance programme
14d
Domestic Assistant
Excelcare Holdings —Bromley
- £13.45 an hour
- Part-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
7d
Care Assistants
The Royal Masonic Benevolent Institution Care Company —South Croydon
- £12.88 an hour
- Full-time
- Free parking
- Paid training
14d

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Resident Experience Associate

CompassRock International
Croydon

Quick apply

Job details

Permanent
£29,000 - £30,000 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Bachelor's degree
Business
Communication skills

Full job description

Role Summary:

We are seeking a motivated Resident Experience Associate to join our team at one of our high-end Build-to-Rent (BTR) properties in East Croydon, Greater London. The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Assistant Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.

Company Overview:

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities:

Operational Activities:

Property Oversight: Ensure the property is maintained as a safe and attractive environment for residents
Project Management: Assist the Assistant Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks
Procurement: Collaborate with the procurement team to ensure adequate stock of goods and services for smooth property operations
Inspections: Conduct inventories, move-in and move-out inspections, documenting property conditions.

Customer Service & Resident Relations:

Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction
Issue Resolution: Address resident complaints, escalating issues to Assistant Property Manager when necessary
Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement
Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan
Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.

Leasing Support:

Leasing Support: Assist the Leasing team with enquiries and viewings
Enquiries: To qualify and register enquiries and to book viewing appointments at our properties
Viewings: Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property.

Administrative Support:

Administrative Tasks: Assist the Assistant Property Manager with general administrative duties
Report Preparation: Help prepare property management reports and maintain accurate records of tenant correspondence.

Targets and KPIs:

Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.

Skills:

Communication skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential)
Problem-Solving: Strong abilities in addressing resident disputes (essential)
Customer Service: Demonstrated experience in delivering exceptional customer service (essential)
Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential)
Knowledge of Property Law: Familiarity with local building regulations and property licensing (desired).

Personal Qualities:

Attention to detail: Demonstrated focus on quality and compliance in previous work or education (desired)
Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired)
Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired)
Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential).

Person Specifications:

Qualifications: Bachelor’s degree in business administration, or a related field (desired)
Professional certifications such as: a) ARLA membership; b)The Property Institute (TPI) or IRPM Membership (desired).

Remuneration / Bonuses / Benefits

Base salary: £30,000
Bonus: Discretionary Bonus Scheme
Benefits: 25 days of annual leave + Bank Holiday; Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.

Working Hours:

4-day working week (48 hours) including weekend work (Saturday and Sunday) with 3 days off working on a rota basis;

Location: This position is required to work on site.

Equal Opportunities Statement

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Company Overview

CompassRock provides asset and property management services to the rental housing sectors. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across the UK and Ireland. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, we value the dynamic, forward-thinking individuals it employs.

Quick apply

Refine Your Search

resident assistant jobs in croydon

Resident Experience Associate

Care Assistant

Bank Housekeeping Assistant

Lifestyle Assistant

Activities Assistant - Bank - Care Home

Food and Beverage Assistant

Housekeeping Assistant

Care Assistant - Bank - Care Home

Hospitality Assistant

Coroners Court Assistant

Food and Beverage Assistant

Care Assistant

General Assistant

Care Assistant (Relief/Bank) based at Hall Grange, Croydon

Trainee Block Manger

General Assistant - Bank

Lifestyle and Wellbeing Coordinator

Assistant Accommodation Advisor

Domestic Assistant

Care Assistants

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