It operations analyst Work, Jobs in Cudworth, Nl (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
IT Analyst
Kolorcraft Ltd —Ossett
- Up to £31,000 a year
- Part-time
- Customer service
- IT
- In-person
- Free parking
- Referral programme
Quick apply
4d
IT Operations Analyst
Yorkshire Building Society —Bradford
- Up to £35,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
4d
IT Business Analyst
Wates —Leeds
- Bachelor's degree
- Agile
- Communication skills
IT Analyst, Information Security
National Wealth Fund —Leeds
- Full-time
- Hybrid work
- IT
- Communication skills
3d
Business Systems Analyst
Rhodar Ltd —Leeds
- £40,000 - £45,000 a year
- Full-time
- ERP systems
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Business Analyst – IT Projects
FluidOne —Sheffield
- Full-time
- Analysis skills
- Travel
- IT
- Employee assistance programme
IT Service Desk Analyst
Maples Group - Legal Services —Leeds
- Windows
- Microsoft Office
- SQL
- Health & wellbeing programme
- Life insurance
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Financial Analyst - Operations
ivolve Care and Support —Chesterfield
- £30,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Rotherham
- £13.75 an hour
- Overtime
- Hybrid work
- Communication skills
1d
Supply Chain Analyst
Nulo Inc —Leeds
- Hybrid work
- Spanish
- Microsoft Excel
- ERP systems
Quick apply
7d
IT Finance Analyst
Greencore Group —Worksop
- Full-time
- Microsoft Excel
- Organisational skills
- IT
- Employee discount
- Life insurance
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Leeds
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Compliance Business Analyst
Zuno Tech Group —Leeds
- Full-time
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
11d
Planning Optimisation Analyst (TMS2)
Leeds Building Society —Leeds
- £38,500 - £41,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Flexible schedule
Conflict Analyst
DAC Beachcroft —Leeds
- Hybrid work
- Analysis skills
- IT
- Communication skills
Quick apply
8d

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it operations analyst jobs near cudworth, nl

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

it operations analyst jobs in cudworth, nl

Service Desk Analyst - Tier I

IT Analyst

IT Operations Analyst

IT Business Analyst

IT Analyst, Information Security

Business Systems Analyst

Business Analyst – IT Projects

IT Service Desk Analyst

Technology Analyst - Operations (UK Remote)

IT Support Analyst

Service Desk Analyst

Financial Analyst - Operations

Customer Service & Operations Analyst

Supply Chain Analyst

IT Finance Analyst

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Compliance Business Analyst

Junior Service Desk Analyst

Planning Optimisation Analyst (TMS2)

Conflict Analyst

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