Head of customer service Work, Jobs in Cupar, Fif (with Salaries)

Area Manager
Sun Shack —Dundee
- From £32,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
7d
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Management
- Customer service
- Continuous improvement
7d
Delivery Driver- Van rental, Fuel and Insurance provided
Nerina Logistics Ltd —Dundee
- From £130 a day
- Part-time
- Customer service
- English
- Driving
- Paid training
- Flexible schedule
Quick apply
7d
Retail Services Manager
Dundee University Students Association —Dundee
- £39,599 - £39,600 a year
- Monday to Friday
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Customer Research Advisor
Castle Water Ltd —Blairgowrie
- £24,349 - £26,000 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Life insurance
- Sick pay
Quick apply
5d
Trainee Bus Driver
Stagecoach —Glenrothes
- £13.45 - £16.22 an hour
- Overtime
- Driving
- In-person
- Employee assistance programme
- Employee discount
Resource Co-Ordinator
Ark —Perth
- £28,191.87 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Head of Energy Customer Solutions (ECS) Finance Business Partner
SSE —Perth
- £80,700 - £160,100 a year
- Full-time
- Employee discount
13d
Lead Buyer (LW)
NHS Scotland —Glenrothes
- £31,537 - £34,303 a year
- Hybrid work
- Supervising experience
- Communication skills
9d
Head of Portfolio Optimisation
SSE —Perth
- £120,000 a year
- Analysis skills
- Communication skills
- Employee discount
11d
Floor Manager
Frasers —Dundee
- £35,950 a year
- Full-time
- Customer service
- Merchandising
- Retail management
- Employee discount
Quick apply
Operations Manager - Seafield Depot
City of Edinburgh Council —Edinburgh
- £56,392 - £67,457 a year
- Management
- Continuous improvement
- No degree
9d
Trainee Manager
Lush —Dundee
- £31,225 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Field Service Area Controller (Dispatcher) or Trainee
TSG UK Solutions Ltd —Longforgan
- £28,315 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Facilities Management Officer, Pullar House, Perth
Perth and Kinross Council —Perth
- £42,721 - £46,944 a year
- Military
- Leadership
- Annual leave
3d
Head of Procurement and Commercial
SSE —Perth
- £80,700 - £121,100 a year
- Full-time
- Employee discount
- Gym membership
14d
Head of Procurement & Commercial - Offshore Delivery
SSE —Perth
- £80,700 - £121,100 a year
- Full-time
- Agile
- Employee discount
- Gym membership
6d
Facilities Management Officer, Pullar House
Perth & Kinross Council —Perth
- £42,721 - £46,944 a year
- Full-time
- Leadership
4d
HGV Grab Wagon Driver
Electricity Asset Services —Lochgelly
- Full-time
- English
- Driving
- In-person
- Annual leave
Quick apply
Health, Safety and Wellbeing Advisor
Balfour Beatty —Dundee
- Hybrid work
- Project management
- No degree
- Construction experience
- Annual leave
4d

I want to receive the latest job alerts for head of customer service in cupar, fif

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Area Manager

Sun Shack -
Dundee

Quick apply

Job details

Full-time
From £32,000 a year
7 days ago

Qualifications

Hospitality
Driving Licence
Management
Microsoft Office
First Aid Certification
Organisational skills
Leadership
Communication skills

Full job description

Area Manager – Dundee Area

Job Title: Area Manager
Location: Dundee & Surrounding Areas
Reports to: Operations Manager / Regional Manager

Role Overview

As an Area Manager, you will be responsible for the day-to-day operational performance of multiple Sun Shack locations across the Dundee area. You will lead, support and develop salon teams to ensure every site operates efficiently, delivers exceptional customer service, achieves commercial targets, and maintains the highest standards of compliance.

You will be a hands-on leader who motivates teams, drives sales performance, ensures staffing levels are maintained, and acts as the key link between Head Office and the salons.

Key ResponsibilitiesOperational Management

Ensure all assigned salons open and close on time and operate efficiently.
Maintain adequate staffing levels across all sites through effective rota planning and resource allocation.
Provide cover or arrange cover during unexpected staff absences.
Conduct regular salon visits to monitor standards and support teams.
Ensure compliance with all company policies, procedures and health & safety legislation.
Monitor cleanliness, maintenance and presentation standards across all salons.
Liaise with Head Office regarding maintenance issues, equipment repairs and operational requirements.

Recruitment & Staffing

Manage recruitment for all vacancies within your area.
Conduct interviews and select suitable candidates.
Coordinate onboarding and induction for all new employees.
Ensure right-to-work documentation and employment paperwork is completed correctly.
Support succession planning by identifying future supervisors and managers.

Training & Development

Deliver structured induction programmes for new employees.
Coach, mentor and develop salon teams to achieve their full potential.
Conduct regular one-to-one meetings and performance reviews.
Identify training needs and arrange additional coaching where required.
Ensure all mandatory training is completed and recorded.
Develop team members for internal promotion opportunities.

Performance Management

Set clear expectations and performance standards.
Monitor employee attendance, punctuality and conduct.
Address performance concerns promptly through coaching and formal procedures where appropriate.
Carry out disciplinary, grievance and absence management meetings in line with company policy.
Recognise and reward outstanding performance.

Sales & KPI Management

You will be accountable for delivering key business objectives including:

Sales revenue
Membership sales
Product sales
Average transaction value
Customer retention
Conversion rates
Productivity
Labour costs
Customer satisfaction
Stock control

You will analyse weekly and monthly reports, identify trends and implement action plans to improve performance.

Customer Experience

Ensure every customer receives exceptional service.
Resolve customer complaints professionally and efficiently.
Promote a positive customer-focused culture across all salons.
Ensure company service standards are consistently achieved.

Financial Responsibilities

Monitor sales and expenses.
Minimise stock loss and wastage.
Ensure accurate cash handling procedures are followed.
Complete regular stock audits and investigations where required.

Compliance

Ensure all Health & Safety procedures are followed.
Complete regular salon audits.
Ensure compliance with employment legislation and company policies.
Maintain accurate personnel and training records.
Ensure GDPR and confidentiality requirements are adhered to.

Communication

Act as the primary point of contact between salons and Head Office.
Attend management meetings.
Communicate company updates and initiatives to salon teams.
Produce reports as required.
Support the implementation of new business initiatives.

Person SpecificationEssential

Previous multi-site or management experience.
Strong leadership and people management skills.
Experience recruiting, interviewing and training staff.
Ability to motivate teams to achieve KPIs.
Excellent communication and organisational skills.
Commercial awareness and ability to analyse performance data.
Full UK Driving Licence with willingness to travel between sites.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office and digital reporting systems.

Desirable

Experience within retail, leisure, hospitality or health & beauty.
HR or employment law knowledge.
First Aid qualification.
Health & Safety knowledge.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

Achievement of sales and profit targets
Membership growth
Product sales performance
Labour cost control
Staff retention
Employee training completion
Customer satisfaction scores
Attendance and absence levels
Recruitment timescales

Personal Attributes

The successful candidate will be:

A confident leader
Positive and approachable
Highly organised
Results driven
Commercially minded
Adaptable and resilient
Professional in appearance and conduct
Customer focused
Passionate about developing people
Able to work independently while supporting a wider management team

Working Hours

This is a full-time role requiring flexibility to meet the needs of the business. Evening and weekend work will be required on occasion, and regular travel between Sun Shack salons within the Dundee area is expected.

Job Types: Full-time, Permanent

Pay: From £32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in cupar, fif

Area Manager

Customer Service Team Leader

Delivery Driver- Van rental, Fuel and Insurance provided

Retail Services Manager

Customer Research Advisor

Trainee Bus Driver

Resource Co-Ordinator

Head of Energy Customer Solutions (ECS) Finance Business Partner

Lead Buyer (LW)

Head of Portfolio Optimisation

Floor Manager

Operations Manager - Seafield Depot

Trainee Manager

Field Service Area Controller (Dispatcher) or Trainee

Facilities Management Officer, Pullar House, Perth

Head of Procurement and Commercial

Head of Procurement & Commercial - Offshore Delivery

Facilities Management Officer, Pullar House

HGV Grab Wagon Driver

Health, Safety and Wellbeing Advisor

I want to receive the latest job alerts for head of customer service in cupar, fif

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected