Are you passionate about eCommerce, client success, and developing high-performing teams? Do you thrive in a dynamic, supportive environment where you can make a real impact? Iconography Ltd, an award winning Web Design, eCommerce and Omni-channel Retail agency, is seeking an experienced Senior Account Manager to join our team.
About Us
Since 1997, Iconography Ltd has been crafting bespoke eCommerce solutions through our IXO platform. Nestled in the stunning Somerset countryside, our Ilminster office offers a lively and enjoyable workspace with free parking, a pool table, table football, a coffee machine, and a patio area perfect for breaks and team gatherings.
What You'll Do
As a Senior Account Manager, you'll play a key role in ensuring our clients achieve success while helping to develop and lead our Client Services function.Your responsibilities will include:
- Client Leadership: Act as the senior point of contact for key client accounts, building trusted long-term relationships.
- Account Growth: Identify opportunities to expand existing client relationships and support business growth initiatives.
- Team Development: Provide guidance, mentoring, and support to Account Managers and Client Support Specialists.
- People Management: Assist with the management, performance, development, and wellbeing of Client Services team members.
- Training & Development: Deliver client onboarding, product training, and internal training programmes to ensure best practice across the team.
- Escalation Management: Act as a senior escalation point for complex client issues and support requests.
- Project Coordination: Work closely with developers, project teams, and stakeholders to ensure successful project delivery.
- Client Success: Conduct regular account reviews and ensure clients maximise the value of our IXO Commerce platform.
- Communication: Communicate clearly and effectively with clients, colleagues, and senior stakeholders.
What We're Looking For
- Significant experience in Account Management, Client Services, Customer Success, or a similar client-facing role.
- Previous experience managing, mentoring, or developing team members.
- Strong relationship-building and stakeholder management skills.
- Excellent verbal and written communication abilities.
- Commercial awareness with the ability to identify opportunities for account growth.
- Strong organisational skills with the ability to manage multiple priorities.
- Solid ICT skills, particularly Microsoft Office and CRM systems.
- Experience within ecommerce, digital agencies, SaaS, or website management environments would be advantageous.
- Confidence delivering training, presentations, and client workshops.
Why You'll Love Working With Us
- Vibrant Office Environment: Enjoy free parking, a coffee machine, and a patio area for breaks and team gatherings.
- Fun and Relaxation: Unwind with a pool table and table football, or use our Nintendo Switch during your downtime.
- Flexibility: Benefit from work-from-home options after your induction period.
- Benefits: Enjoy flexible working, dental insurance, charging points for electric cars and more.
- Supportive Team: Collaborate with a friendly and experienced team dedicated to your professional growth and development.
- Career Progression: Play a key role in shaping our Client Services department and contribute directly to the continued growth of the business.
Ready to Join Us?
If you're excited by the opportunity to lead client relationships, develop team members, and help deliver exceptional eCommerce solutions, we'd love to hear from you.
Become a key member of our team and help us continue to deliver outstanding results for our clients. Iconography Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you're interested in joining the Iconography team, please send your CV along with a covering email.
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Company pension
- Free parking
- Work from home
Ability to commute/relocate:
- Ilminster TA19 9DX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why does a role with Iconography Ltd interest you?
Experience:
- Customer service: 3 years (preferred)
Work Location: Hybrid remote in Ilminster, TA19 9DX
