Service delivery manager Work, Jobs in Da16 (with Salaries)

Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Recovery service facilitator
Mind in Bexley —Bexleyheath
- £26,874 a year
- Full-time
- Working with children
- Mentoring
- In-person
- Employee discount
- Sick pay
Quick apply
14d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
4d
Executive Assistant to CEO
Phi Partners —Hatfield
- £60,000 - £80,000 a year
- Full-time
- Master's degree
- Administrative experience
- Organisational skills
- Gym membership
Quick apply
1d
Deputy Operations Manager
Dinotropolis —Greenhithe
- £16.45 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
1d
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
1d
IFM Contract Manager
Sodexo —London
- £58,000 - £60,000 a year
- Monday to Friday
- University
- Annual leave
Quick apply
8d
Gym and Spa Club Manager
Educated Body —London
- £35,000 - £37,500 a year
- 8 hour shift
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
Quick apply
11d
Assistant Store Manager
Aldi —London
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Operations Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
Delivery Manager
HM Courts and Tribunals Service —London
- £40,014 - £42,859 a year
- Full-time
- Presentation skills
- Leadership
- Annual leave
13d
Senior Service Delivery Manager
SoftwareONE —London
- Full-time
- Leadership
- Communication skills
Service Delivery Manager
Sanctuary Group —London
- £47,319 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
14h
Service Delivery Manager
Hitachi Solutions —London
- Full-time
- Hybrid work
- Management
- Project management
- Communication skills
Quick apply
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
4d
Delivery Manager III
RELX —London
- Full-time
- Agile
Trading Team Manager
B&Q —Belvedere
- £31,500 - £34,500 a year
- Part-time
- Annual leave
- Employee assistance programme
Collection & Delivery Manager
Royal Mail Group —Crayford
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
6d
Operations Manager
David Lloyd Clubs —Beckenham
- £32,700 a year
- Employee discount
1d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring

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service delivery manager jobs near da16

Service Delivery Manager

WallStreetDocs
London

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Change management
ITIL
Organisational skills
Financial services
Root cause analysis
Communication skills

Full job description

Role Overview

We are looking for an experienced Service Delivery Manager to own end‑to‑end service delivery for our customers within a fast‑paced fintech environment.

You will be responsible for leading service operations, acting as a senior escalation point for customers, coaching Service Analysts, and driving operational excellence across Incident, Problem and Change Management. The role works closely with the Head of Service Management and cross‑functional teams to optimise service performance, improve ways of working, and ensure we consistently meet customer SLAs.

This role requires strong customer engagement, calm leadership during high‑pressure incidents, and a proactive mindset focused on continuous service improvement.

Key Responsibilities

Act as the primary escalation point for customers across incidents, service requests and operational issues, ensuring timely resolution and clear accountability.
Lead Major Incidents end‑to‑end, coordinating internal teams and third‑party providers through to resolution.
Own customer communications during incidents, providing clear, accurate and timely updates to maintain confidence and transparency.
Coach, mentor and support Service Analysts, improving investigation quality, incident ownership and customer communication standards.
Ensure consistent application of Incident, Problem and Change Management processes in line with ITIL best practices.
Lead Root Cause Analysis (RCA) activities, ensuring corrective and preventative actions are clearly defined, owned and driven through to completion.
Support and coordinate Change activities, including risk assessment, internal alignment and customer notifications.
Work closely with the Head of Service Management to optimise service processes, tooling and operational maturity.
Drive continuous improvement initiatives by analysing incident trends, service data and customer feedback.
Ensure service teams fully understand customer SLAs and operational commitments and actively manage adherence to those SLAs.
Monitor service performance, proactively identify risks to service levels and implement mitigation actions.
Conduct regular Service Review Meetings with customers, covering incidents, service performance, trends and improvement plans.
Build strong, trusted relationships with customer stakeholders and act as a key service partner.

Essential Requirements

Proven experience in a Service Delivery Manager or senior service operations role within software, SaaS or managed services environments.
Strong working knowledge of ITIL processes, including Incident, Problem and Change Management (certification preferred).
Demonstrated experience leading Major Incidents and managing executive‑level and customer escalations.
Strong customer communication and stakeholder management skills, including running Service Review Meetings.
Experience coaching and developing service or support teams.
Ability to work calmly and decisively under pressure in high‑impact situations.

Desirable

Experience in fintech or financial services environments.
Exposure to global service operations and working across regions and time zones.
Experience working with third‑party vendors and external service providers.
Strong data and reporting mindset, with experience using service metrics to drive improvement.

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

Apply Now

Refine Your Search

service delivery manager jobs in da16

Service Delivery Manager

Recovery service facilitator

Service Delivery Manager (UK)

Executive Assistant to CEO

Deputy Operations Manager

Control Centre Duty Manager

IFM Contract Manager

Gym and Spa Club Manager

Assistant Store Manager

Operations Manager - Lefties Lakeside NEW OPENING

Delivery Manager

Senior Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

Transformation Manager

Delivery Manager III

Trading Team Manager

Collection & Delivery Manager

Operations Manager

Client Engagement Manager

I want to receive the latest job alerts for service delivery manager in da16

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