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5d

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Customer Development Manager

APP Wholesale Ltd
Dagenham

Quick apply

Job details

Full-time

Qualifications

CRM software
Cold calling
Client engagement
Customer service
Business development
Customer loyalty building
Relationship management
Telesales
Customer interaction
Outbound calling
Business lead generation
Customer acquisition

Full job description

Build relationships. Build sales. Build your career.

We’re looking for a commercially minded Customer Development Manager to join the team at Mr Central Heating in Dagenham.

This is a hands-on sales role for someone who enjoys talking to customers, spotting opportunities and turning them into business. You’ll take ownership of a customer base, develop existing accounts, bring lapsed customers back to us and proactively find new business.

You don’t necessarily need plumbing and heating experience. If you have a strong background in sales, telesales, account management or customer development and know how to build genuine relationships with customers, we’d like to hear from you.

What you’ll be doing

You’ll be at the heart of our branch sales activity, working closely with the Branch Manager and wider team to grow sales, margin and customer loyalty.

You’ll:

Manage and develop existing customer accounts
Follow up quotations quickly and consistently – we don’t like leaving opportunities behind
Reconnect with lapsed and declining customers and win back their business
Make proactive warm and cold calls to generate new opportunities
Identify and open new trade accounts
Get to know your customers, how they buy and what matters to them
Spot opportunities to increase sales, order values and product ranges
Keep accurate records of calls, quotations and opportunities on our CRM
Work with the branch team to deliver sales and gross profit targets
Provide knowledgeable, responsive and straightforward customer service

What we’re looking for

You’ll need a proven track record in sales, telesales, account management or customer development, along with the confidence to pick up the phone and create opportunities rather than wait for them to come to you.

You’ll be someone who:

Builds rapport easily and enjoys developing long-term customer relationships
Is comfortable working to sales and gross profit targets
Can identify opportunities, handle objections and close a sale
Takes ownership and follows things through
Is organised enough to keep on top of customers, quotes and follow-ups
Understands that great sales are about both revenue and margin
Enjoys being part of a busy, customer-focused branch team

Experience within builders’ merchants, plumbing or heating would be useful, but it isn’t essential. We’re more interested in finding someone with the right commercial instincts, energy and approach.

Our Dagenham operation is based at our brand-new, purpose-built branch, providing a great environment in which to develop our customer base and grow the business.

If you’re someone who enjoys winning business, developing customers and seeing the results of your work on the numbers, we’d love to hear from you.

Company Description

Mr Central Heating has been supplying installers, trade professionals and homeowners with plumbing and heating products since 1982. Built on product expertise, trusted customer relationships and dependable service, we have grown into one of the UK's best-known plumbing and heating merchants. As part of Lords Group Trading, we combine decades of industry knowledge with the ambition, energy and opportunity of a growing Group.

We are proud to create an inclusive workplace where people from all backgrounds and experiences are welcomed, valued and encouraged to succeed. If you are looking to join a business where you can contribute, develop and be part of a supportive team, we would love to hear from you.

Quick apply

Refine Your Search

sales executive jobs in dagenham rm10

Customer Development Manager

Junior Business Development Manager

International Business Development Executive

Sales and Logistics Coordinator

JUNIOR SALES CONSULTANT

Internal Sales Executive

JUNIOR SALES ADVISOR

Field Sales Executive

National Account Manager - Public Sector UK

Account Manager

Key Account Manager

Trainee Account Executive (HF1352575)

Partnerships Development & Account Executive

Trainee Sales Executive - BMW

National Account Manager - Franchise

Business Development

Head of Sales

Field After Sales Executive

Business Sales Executive

Customer Sales & Upsell Exec

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