Lead driver Work, Jobs in Dalmeny, Edh (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
5d
Head of Facilities
School Talent —Edinburgh
- £50,000 - £55,000 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Field test Manager
Sports Labs Ltd —Livingston
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
Quick apply
3d
Delivery Driver Multi Drop
Secure Xpress logistics —Turnhouse
- £180 a day
- 8 hour shift
- English
- Driving
- In-person
- Paid training
- Employee discount
Quick apply
3d
Freelance Driver Guides Wanted
Highland Experience Tours —Scotland
- £16 - £22 an hour
- Temporary
- Customer service
- Driving
- Computer networking
- Free parking
Quick apply
10d
Operations Support Manager
Care UK —Colinton
- £75,000 a year
- Travel
12d
Operations Manager
Ember —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Flexible schedule
Senior Service Lead
Real Life Options —Dunfermline
- £29,954.47 a year
- Weekend availability
- Mentoring
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Shift Manager
DPD Group UK —Edinburgh
- £40,000 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
10d
Digital Forensics, Comms Data & CCTV Manager
Fair Work Agency —Edinburgh
- £42,391 - £46,465 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- IT
- Annual leave
- Sick pay
Trainee Estate Agent
Bridges Properties —Livingston
- £30,000 a year
- Full-time
- Sales
- In-person
- Negotiation
- Free parking
Quick apply
5d
Mobile Security Driver
Vigilant Security —Edinburgh
- Full-time
- English
- Communication skills
- Time management
Quick apply
Transport First Line Manager
DHL —West Lothian
- £37,504.81 a year
- Management
- Organisational skills
1d
Manufacturing Manager
Mowi ASA —Rosyth
- Monday to Friday
- Management
- Analysis skills
- Human resources
Senior Manager - Reporting, RCA & Operational Efficiency
Lloyds Banking Group —Edinburgh
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
12d
On Street Operative. Voi Bikes. Night Shift 7pm-2am
Velogik UK —Edinburgh
- £22,380 a year
- Full-time
- Customer service
- Driving
- Organisational skills
Quick apply
Regional Pallet Logistics Manager
Scott Pallets —Burntisland
- Full-time
- Data analysis skills
- Microsoft Office
- Continuous improvement
- Employee discount
Quick apply
Bus Driver
Lion Hire Limited —Edinburgh
- £14.50 - £19.50 an hour
- Part-time
- Customer service
- Driving
- Cash handling
- Flexible schedule
Quick apply
Tour Guide Spanish or Italian (Full Time & Part Time)
T. A. Scotland —Edinburgh
- From £26,000 a year
- Part-time
- Spanish
- English
- In-person
- Paid training
- Annual leave
Quick apply

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
5 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Edinburgh, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

lead driver jobs in dalmeny, edh

Complaints Experience & Journey Lead

Head of Facilities

Operations Manager

Field test Manager

Delivery Driver Multi Drop

Freelance Driver Guides Wanted

Operations Support Manager

Operations Manager

Senior Service Lead

Shift Manager

Digital Forensics, Comms Data & CCTV Manager

Trainee Estate Agent

Mobile Security Driver

Transport First Line Manager

Manufacturing Manager

Senior Manager - Reporting, RCA & Operational Efficiency

On Street Operative. Voi Bikes. Night Shift 7pm-2am

Regional Pallet Logistics Manager

Bus Driver

Tour Guide Spanish or Italian (Full Time & Part Time)

I want to receive the latest job alerts for lead driver in dalmeny, edh

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The skills you'll need

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