Senior operations manager Work, Jobs in Dalston, Gtl (with Salaries)

Duty Manager
ABM —Hounslow
- Full-time
- Customer service
- Training & development
- Annual leave
5d
Senior PMO Manager
Mercury Hampton Ltd —London
- £60,000 - £95,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Annual leave
Quick apply
13d
Operation Manager
Newham Council —London
- £57,402 - £60,573 a year
- Full-time
- Leadership
9d
Senior Operations Manager - Soft FM
Equans —London
- Full-time
- Customer service
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
Operations Director
Aiyara Partners —St Albans
- £100,000 - £120,000 a year
- Full-time
- Business development
- Continuous improvement
- Budgeting
Quick apply
10d
Senior Lettings Manager | Councils & Housing Partnerships
Estate agents —London
- £45,000 - £60,000 a year
- Full-time
- Customer service
- Business development
- Team management
Quick apply
Senior Operations Manager - Fashion Ecommerce / Retail
Glassworks London —London
- Full-time
Quick apply
Supported Housing Manager
St Martin of Tours Housing Association —London
- £40,000 - £50,000 a year
- Full-time
- Writing skills
- Team management
- Travel
- Sick pay
Quick apply
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
5d
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Senior Facilities Manager - Leading Workspace Brand
x+why —London
- £60,000 a year
- Full-time
- Hospitality
10d
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
Data Administration Officer
Support When It Matters —Hackney
- £25,000 a year
- Weekend availability
- Inventory control
- Microsoft Office
- Administrative experience
Quick apply
12d
Senior Customer Operations Manager
tiney —London
- Hybrid work
- Data analysis skills
- AI
- Annual leave
- Work from home
Senior Executive Services Operations Manager
Google —London
- Bachelor's degree
- No degree
- Leadership
9d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
5d
Senior Operations Manager
Stint —London
- £45,000 - £60,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Gym membership
Quick apply
Senior Recruiting Manager
Samsara —London
- £104,400 - £130,500 a year
- Overtime
- Hybrid work
- Management
- Recruiting
- In-person
Senior Administrator/Office Manager
Elecspec Limited —Hertford
- Part-time
- CRM software
- Administrative experience
- Human resources
Quick apply
6d
International Strategy & Operations Senior Manager, Commerce (French Speaking)
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Work from home

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Duty Manager

ABM -
Hounslow

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Job details

Full-time
5 days ago

Benefits

Annual leave

Qualifications

Operations management
Client engagement
Customer service
Stakeholder liaison
Process improvement
Quality assurance
Relationship management
Customer interaction
Training & development
Team motivation leadership
Internal quality assurance
Rota coordination

Full job description

Description

LOCATION: HEATHROW AIRPORT

SHIFT PATTERN: 4 on 2 off, 40 per week

SALARY: COMPETITIVE

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!Role Purpose

The Duty Manager role is responsible for ensuring the day-to-day operation is managed as effectively and efficiently through strong leadership of the teams with focus on safety, security, on time performance and operational efficiency.

OPERATIONAL KEY RESPONSIBILITIES

Deliver all daily team briefings, at the start of each shift, ensuring staff are fully aware of customer requirements and have all necessary equipment to perform their tasks

Ensure delivery of cleaning standards in line with service level agreements set out in the contract

Conduct final cleaning sweeps on all aircrafts, establishing and rectifying any shortfall in standards

Identify if and where processes are not meeting requirements and propose solutions working with the senior management team

Ensure adequate resources are in place for all shifts e.g. Overtime, holiday management, recruitment and ID vetting.

Establish and maintain good relationships and lines of communication with client airline/stakeholders

Effectively comply with and manage H&S following ABM Aviation UK Ltd guidelines and HAL requirements e.g. Risk Assessments, SOP's

Ensure GSE/crew vehicles are to standard following internal ABM guidelines

Escalate any absence to HR support and/or contract administrator should triggers be met

Ensure all team members under your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures.

Maintain staff discipline and conformance with Company and regulatory requirements, utilising the Company disciplinary process where necessary

Coach cleaners & team leaders to enable them to meet and exceed standards

Assist the training team to ensure the training programme is up to date

Support ABM Operations Managers and Account Managers in delivering excellence to airline partners

At all times comply with HSE, DFT and HAL protocol along with the Airport operating procedures.

Ensure robust audits (scheduled /random) are conducted on a bi-weekly basis, demonstrating efficiency.

Timely submission of delay reports (must include a detailed investigation, and considered escalation for any SLA)

Support the ABM Senior management team to ensure all airline service level agreements are met and maintained, the standards of service carried out meets the Company quality standards and the requirement of the Airline. Take appropriate action where standards and services are not being met.

Proactively consult with Airline customers in the event of any service failure or significant event.

Maintain effective customer contact, report on service delivery and resolve any problems in a timely manner. Ensure that working relationships within the airport are such that they maximise cooperation leading to the efficiency and effectiveness of all staff.

Ensure that all equipment, including keys, PDA’s and vehicle are signed out, relevant paperwork completed, and are fully accounted for at the end of each shift.

Support the stores team to ensure consistent availability of all materials and consumables required to deliver the cleaning operation

Ensure that the “image” specified by the Company is maintained in the standard of work, uniform, vehicles, buildings and all dealing with customers, other airlines, other service companies and the general public.

Maintain good relationships and lines of communication with the client airline and other outside agencies such as grounds handlers, caterers etc.

Promote a culture of service excellence and maintain a professional image, both personally and corporately – champion legendary service.

Carry out any reasonable task requested. This description is an outline of the role, and it is expected that key task will vary with the demand of our client and operation base.

Support and motivate your teams with regular briefings and communications

Maintain a clean and tidy environment in all areas

Work with customer representatives to address any specific requirements or concerns

PEOPLE MANAGEMENT RESPONSIBILITIES

Implement key performance indicators for your direct reports.

Responsible for ensuring staffing levels under your control are managed effectively, ensuring their absence and annual leave is appropriately covered.

Management of return-to-work interviews for sickness absence

Ensure staff, under your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures.

Ensure effective and appropriate communication with all parties throughout the nominated Airport inclusive of relevant Airlines persons. Ensure that the employees perform their jobs effectively.

Maintain staff discipline and conformance with Company and regulatory requirements, utilising the Company disciplinary process where necessary.
Direct line management of the SCO’s (Secure Clean Operatives) under your control

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Refine Your Search

senior operations manager jobs in dalston, gtl

Duty Manager

Senior PMO Manager

Operation Manager

Senior Operations Manager - Soft FM

Operations Director

Senior Lettings Manager | Councils & Housing Partnerships

Senior Operations Manager - Fashion Ecommerce / Retail

Supported Housing Manager

Head of Business

Head of Claims

Senior Facilities Manager - Leading Workspace Brand

Chief of Staff

Data Administration Officer

Senior Customer Operations Manager

Senior Executive Services Operations Manager

Customer Experience and Operations Manager

Senior Operations Manager

Senior Recruiting Manager

Senior Administrator/Office Manager

International Strategy & Operations Senior Manager, Commerce (French Speaking)

I want to receive the latest job alerts for senior operations manager in dalston, gtl

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