Service desk support Work, Jobs in Danbury, Ess (with Salaries)

IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SQL
- Employee discount
- Sick pay
Quick apply
10d
Crown Court Clerk
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
3d
Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
3d
Senior Administrator
Provide CIC —Maldon
- £25,760 - £27,476 a year
- Part-time
- Nursing home
- Microsoft Office
- Administrative experience
13d
Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
Applications Support Associate (1st line support)
Stonebridge Mortgage Solutions Limited —Basildon
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Work from home
Quick apply
Administrator - Desk Side Services
HCLTech —Basildon
- £24,420 - £34,000 a year
- Windows
- Organisational skills
- In-person
Quick apply
Sales Manager
Grange - Chelmsford —Chelmsford
- Up to £70,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
- Life insurance
Quick apply
2d
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Senior Service Desk Analyst
Epping Forest District Council —Epping
- £33,342 - £35,841 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Operational Support Officer
HM Courts & Tribunal Service —Basildon
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
7d
HME Coordinator
Port Rail Group —Harlow
- From £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
Quick apply
8d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Service Desk Analyst (1st Line Support)
Utilize —Basildon
Quick apply
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
9d
1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply
Telesales Executive
Eco Systems Group Ltd —Romford
- £24,500 - £40,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
2d
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
3d
Trainee Recruitment Consultant
Pepper Staffing LTD —Colchester
- £24,420 - £100,000 a year
- Full-time
- Sales
- IT
- In-person
Quick apply
1d

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IT Technical Support

DD Products & Services -
Witham

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
10 days ago

Benefits

Company pension
Discounted gym membership
Employee discount
Sick pay

Qualifications

ITIL Certification
Cloud infrastructure
Azure
SCCM
Customer service
Technical support
SQL
ITIL
IT support
SharePoint
IT
Customer support
Problem management
Environmental issues
Communication skills
Active Directory
Intune

Full job description

Are you an experienced IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking a motivated IT Technical Support professional to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business.

As part of our IT Service Desk team, this role acts as the primary point of contact for end users across the business. You will handle IT queries, incidents, and service requests while delivering a high level of customer service and ensuring a seamless support experience across the organisation.

Main Duties and Responsibilities:

Dynamics CRM:
Provide day-to-day support for our Microsoft Dynamics 365 CRM and Field Service platforms. Act as a key point of contact for users, troubleshooting issues, resolving incidents, and ensuring the system operates effectively to support business processes.

Technical Troubleshooting:
Provide support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.

Azure & Microsoft 365 support:
Provide day-to-day administration and support for Microsoft Azure and Microsoft 365 (O365) environments. Manage users, permissions, and security policies via Azure Active Directory (Entra ID). Support core services including Exchange Online, SharePoint, Teams, and OneDrive, ensuring availability, performance, and security. Assist with identity management, conditional access, and basic cloud infrastructure troubleshooting.

Service Desk Management:
Be the first point of contact for internal users. Manage and prioritize incoming requests and incidents via ITSM tools, phone, and email, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs). Provide clear, professional communication to end users and deliver a positive customer support experience.

Incident & Problem Management:
Collaborate with the wider IT team to address major incidents.

Systems Monitoring & Maintenance:
Carry out daily system checks.

Collaboration and Communication:
Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.

Essential Skills & Experience:

Microsoft Dynamics Suite Expertise:
Experience with Microsoft Dynamics 365 CRM, Field Service.

Azure & Microsoft 365 Administration:
Hands-on experience supporting Azure and Microsoft 365 environments, including user administration, troubleshooting, and service management (Exchange Online, Teams, SharePoint, OneDrive).

IT Support & Service Management:
Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.

Remote Troubleshooting:
Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.

Service Desk Operations:
Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.

Collaboration & Teamwork:
Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.

System Administration Tools:
Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.

Desirable Skills & Experience:

Certification:
ITIL foundation certifications are a plus.

Advanced Technical Skills:
Experience with client-server troubleshooting and maintenance.

SQL Knowledge:
Basic understanding of SQL queries to support database-related issues within Dynamics environments.

What We Offer:

Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.

A supportive, collaborative team culture that encourages innovation and professional growth.
Discounts on gym memberships, shopping, and leisure activities
Company pension scheme

Life assurance, sick pay, and family-friendly benefits

Eye test vouchers and mental health support services

33 days of holiday (including bank holidays)

About Us:

Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.

Quick apply

Refine Your Search

service desk support jobs in danbury, ess

IT Technical Support

Crown Court Clerk

Service Desk Support Analyst

Senior Administrator

Technical Support Engineer

Applications Support Associate (1st line support)

Administrator - Desk Side Services

Sales Manager

Call Centre Team Leader

Senior Service Desk Analyst

General Manager

Operational Support Officer

HME Coordinator

IT Support Technician

Service Desk Analyst (1st Line Support)

IT Support Team Leader

1st Line Technical Support

Telesales Executive

IT Support Engineer

Trainee Recruitment Consultant

I want to receive the latest job alerts for service desk support in danbury, ess

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