Helpdesk manager Work, Jobs in Darlington, Dur (with Salaries)

Assistant Workplace Manager
Public Sector Resourcing —Darlington
- Full-time
- Communication skills
Maintenance Operative
Marton Care Homes Limited —Darlington
- £13.77 an hour
- Weekend availability
Quick apply
15h
MultiSkilled host
CBRE —Darlington
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
8d
NETPark Assistant Manager
Durham County Council —Durham
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
1d
Assistant Team Manager
Durham County Council —Durham
- £44,075 - £48,226 a year
- Full-time
- Hybrid work
- Annual leave
1d
Applications and Development Specialists
Durham County Council —Durham
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Annual leave
13d
Safeguarding Team Manager
Durham County Council —Durham
- £50,269 - £54,495 a year
- Full-time
- Hybrid work
- Nursing
- Annual leave
7d
Waste Project Officer
Durham County Council —Durham
- £32,597 - £36,363 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
6d
Durham Cares Sufficiency Delivery Lead
Durham County Council —Durham
- £44,075 - £48,226 a year
- Temporary
- Hybrid work
- Annual leave
6d
Team Leaders
Durham County Council —Durham
- £32,597 - £36,363 a year
- Weekend availability
- Childcare
- Leadership
- Communication skills
8d
Deputy Manager
Durham County Council —Durham
- £40,777 - £45,091 a year
- Full-time
- Management
- Care plans
8d
Care Leaver Homelessness Prevention Specialist
Durham County Council —Durham
- £38,220 - £41,771 a year
- Temporary
- Hybrid work
- Driving
- Annual leave
9h
Sufficiency Support Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- Annual leave
2d
Policy Officer
Durham County Council —Durham
- Full-time
- Hybrid work
- Annual leave
6d
Resident Services Manager (Property Manager) - Part-Time
Ocasa Management Limited —Durham
- Full-time
- Hospitality
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Service Manager
Durham County Council —Durham
- £56,554 - £60,680 a year
- Full-time
Access Officer
Durham County Council —Durham
- £26,403 - £28,598 a year
- Temporary
- Hybrid work
- Mentoring
- Annual leave
Public Health Advanced Practitioner
Durham County Council —Durham
- £56,554 - £60,680 a year
- Temporary
- Hybrid work
- Master's degree
- Leadership
- Communication skills
- Annual leave
1d
Shift Lead - Food - Bishop Auckland Simply Food
Marks & Spencer —Durham
- £14.47 an hour
- Full-time
- Customer service
- Employee discount
Social Care Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
7d

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Assistant Workplace Manager

Public Sector Resourcing -
Darlington

Apply Now

Job details

Full-time

Qualifications

Facilities management
Communication skills

Full job description

On behalf of The Government Property Agency, we are looking for an Assistant Workplace Manager for a 6 month contract based in Darlington.

The Government Property Agency is an Executive Agency of the cabinet office. It is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.

Beyond the bricks and mortar, the GPA is about providing great workplaces for our people.

This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs.

As an Assistant Workplace Manager, your main responsibilities will be to:

Support senior management team by monitoring supplier performance using the GPA IWFM digital reporting tools as appropriate (awareness training on the use of these reporting tools will be provided). The focus will be on managing about-to-breach work orders, work orders in backlog, PPM compliance and managing delay approvals.
Be responsible for capturing and resolving customer issues and complaints from client organisations (via the GPA CRM Salesforce platform) or those arising from the helpdesk, escalating as necessary to workplace managers and wider GPA directorates to ensure timely action.
Effectively support the management of GPA supply-chain partners to ensure service delivery standards and performance is in line with the expected standards, ultimately driving our great places to work agenda from the front. This will involve participation in the GPA Tier 1 governance meetings with suppliers and GPA stakeholders.
Work collaboratively with colleagues from other key areas within WSD (e.g., the H&S, Security, Engineering, Sustainability, Social Value and H&S compliance teams) and will play a key part in ensuring GPA delivers the required levels of contractual and statutory compliance to our clients to ensure customer satisfaction.
Track progress and escalate new and emerging operational risks to senior management team/s and maintain the region’s Operational Risk Register.
Support senior management team fulfil their contract management responsibilities by assisting with the management of all contract variations, risk notices and contract notices using the GPA data systems (Planon) and processes as required.

Essential:

An experienced property and/or workplace service management professional with knowledge of asset management, client management, contract management and customer excellence.
An experienced supplier management background covering all aspects of facilities management (i.e., Soft FM, Maintenance and Physical Security services).
Analytical mind-set with the ability to assimilate a wide range of data sources to inform decision making.
Be effective at using data to inform decision-making to drive value and contractual / statutory compliance.
Excellent interpersonal, communication and presentational and team working skills.
SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

Please be aware that this role can only be worked within the UK and not Overseas.

DE&I Commitment

GPA guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

The Government Property Agency guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".

Apply Now

Refine Your Search

helpdesk manager jobs in darlington, dur

Assistant Workplace Manager

Maintenance Operative

MultiSkilled host

NETPark Assistant Manager

Assistant Team Manager

Applications and Development Specialists

Safeguarding Team Manager

Waste Project Officer

Durham Cares Sufficiency Delivery Lead

Team Leaders

Deputy Manager

Care Leaver Homelessness Prevention Specialist

Sufficiency Support Officer

Policy Officer

Resident Services Manager (Property Manager) - Part-Time

Service Manager

Access Officer

Public Health Advanced Practitioner

Shift Lead - Food - Bishop Auckland Simply Food

Social Care Officer

I want to receive the latest job alerts for helpdesk manager in darlington, dur

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