Senior customer service representative Work, Jobs in Darlington, Dur (with Salaries)

Driver/Valeter
Gemini Accident Repair Centres —Darlington
- From £12.71 an hour
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
12d
Policy Adviser, Local Growth Plans and Mayoral Engagement and Regional Growth Strategy Adviser
HM Treasury —Darlington
- £43,090 - £46,500 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Flexitime
9d
Housing Assistant
Pinnacle Group —Catterick Garrison
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
11d
Policy Adviser X2 - Securities and Markets
HM Treasury —Darlington
- £43,090 - £46,500 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Flexitime
4d
Field Sales Representative
Octopus Energy Group —Teesside
- From £26,300 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Referral programme
Quick apply
HR Manager
Cicor —Hartlepool
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
2d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
7d
Check Manager (Available 2026/2027)
Willis Lease Finance Corporation —Teesside
- Maintenance
- English
- Leadership
Senior Heat Pump Engineer
Geowarmth —Durham
- £35,000 - £45,000 a year
- Annual leave
Quick apply
Safety Equipment Technician
MSA, The Safety Company —Durham
- Full-time
- Remote
- English
- Maths
- In-person
- Employee discount
Heating & Plumbing Engineer
Geowarmth —Durham
- £22,000 - £28,000 a year
- Plumbing
- In-person
- Annual leave
Quick apply

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Policy Adviser, Local Growth Plans and Mayoral Engagement and Regional Growth Strategy Adviser
HM Treasury —Darlington
Amongst this, there is potential to lead on discrete workstreams, like shaping the strategy on mayoral engagement and delivery of Mayoral Strategic Authoritys…
£43,090 - £46,500 a year
9d
Policy Adviser - Mutuals
HM Treasury —Darlington
To allow for meaningful checks to be carried out, applicants will need to have lived in the UK for at least 3 out of the past 5 years.
£43,090 - £46,500 a year
4d

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Driver/Valeter

Gemini Accident Repair Centres -
Darlington

Quick apply

Job details

Full-time
From £12.71 an hour
12 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Driving
Organisational skills
Phone etiquette
Communication skills

Full job description

We have an exciting new opportunity for someone to join us as a Driver/ Valeter at our Accident Repair Centre in Darlington.

ROLE TITLE: Collection and Recovery Driver/ Valeter

REPORTING TO: General Manager

MAIN PURPOSE OF ROLE:

To support the smooth operation of the accident repair centre by carrying out the safe and timely collection and delivery of customer and company vehicles, maintaining excellent customer service at all times, and ensuring all vehicles are cleaned, checked, and presented to a high standard prior to handover or use.

The Driver/ Valeter plays an important role in creating a positive customer experience by ensuring vehicles are returned in a clean, roadworthy, and professional condition that reflects the quality of the repair carried out.

MAIN TASKS

Vehicle Collection & Delivery

Collect and deliver customer and courtesy vehicles in a safe, professional, and timely manner.
Ensure all vehicle collections and deliveries are completed in line with company procedures and schedules.
Carry out handovers professionally, ensuring customers are treated courteously, respectfully, and efficiently at all times.
Complete all relevant paperwork and vehicle handover documentation accurately, including vehicle condition checks where required.
Ensure all documentation is correctly completed when transferring vehicles to and from customers, suppliers, or other sites.
Report any damage, faults, incidents, delays, or concerns relating to any vehicle immediately to management.

Driving & Road Safety

Drive all vehicles safely, responsibly, and in accordance with road traffic laws, company policy, and insurance requirements.
Take due care when driving in adverse weather, heavy traffic, or unfamiliar areas.
Conduct basic visual checks before use and report any defects, warning lights, or roadworthiness concerns without delay.
Immediately report any accidents, traffic offences, incidents, or vehicle damage to the General Manager.

Vehicle Preparation & Valeting

Wash, vacuum, clean, and polish customer and courtesy vehicles using approved products, materials, and equipment.
Prepare repaired vehicles to a high presentation standard prior to customer handover.
Carry out final presentation and cleanliness checks to ensure vehicles are returned in a condition that reflects the company’s quality standards.
Ensure courtesy cars are cleaned, fuelled, checked, and ready for customer collection.
Assist in maintaining the cleanliness and presentation of the workshop forecourt, parking areas, and vehicle storage areas.

Customer Service

Deliver a consistently high standard of customer care and professionalism at all times.
Act as a positive representative of the business when interacting with customers, insurers, suppliers, and the public.
Support a smooth and professional customer journey through punctuality, communication, and attention to detail.

Administration & Site Support

Handle payments, receipts, or customer documentation where required, ensuring all company procedures are followed.
Liaise effectively with reception, workshop, VDAs, and management to support the day-to-day operation of the repair centre.
Keep the car park, customer parking areas, and vehicle movement areas tidy, organised, and safe.

Health, Safety & Compliance

Comply fully with all company health and safety policies, site rules, and legal requirements.
Use cleaning products, chemicals, and equipment safely and in accordance with COSHH and manufacturer guidance.
Ensure vehicles are only driven where the appropriate licence, insurance, and training requirements are in place.
Maintain awareness of safe working practices within the workshop, yard, valeting, and customer-facing areas.
Wear appropriate PPE and maintain a safe and tidy working environment at all times.

OTHER DUTIES

Due to the size and complexity of the establishment, you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the group with whom you have a reporting relationship.

PERSON SPECIFICATION

Essential

Full, valid UK driving licence
Confident driving a range of manual and automatic vehicles
Good communication and customer service skills
Reliable, punctual, and well presented
Ability to work independently and as part of a team
Good attention to detail
Awareness of health and safety responsibilities

Desirable

Previous experience in a bodyshop, accident repair centre, dealership, or valeting environment
Experience of customer vehicle handovers
Familiarity with courtesy car procedures
Basic knowledge of vehicle condition checks

OTHER

Our core business hours are 8am - 5pm, Monday - Friday.

Competitive salary plus team bonus.
30 days holiday including public holidays, plus additional days with service.
Pension contributions.
Recommend a friend technician bonus incentive.
Long Service Awards – colleague recognition scheme.
Health cash plan and rewards platform – claim back medical costs & high street discounts.
Cycle to work scheme.

Please note: If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.

Job Type: Full-time

Pay: From £12.71 per hour

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Referral programme

Experience:

Driving: 3 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior customer service representative jobs in darlington, dur

Driver/Valeter

Policy Adviser, Local Growth Plans and Mayoral Engagement and Regional Growth Strategy Adviser

Housing Assistant

Policy Adviser X2 - Securities and Markets

Field Sales Representative

HR Manager

IT Support Specialist

Check Manager (Available 2026/2027)

Senior Heat Pump Engineer

Safety Equipment Technician

Heating & Plumbing Engineer

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