Customer resolution Work, Jobs in Darlington (with Salaries)

Customer Resolution Officer
Darlington Building Society —Darlington
- £29,448 - £35,193 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
2d
Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Project Coordinator
The Danesmoor Group —Newton Aycliffe
- £28,628 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Customer Experience Advisor
believe housing —Seaham
- £27,073 - £28,426 a year
- Part-time
- In-person
- Free parking
- Store discount
Quick apply
2d
Contact Centre Advisor
The Federation of Independent Retailers —Durham
- £25,750 - £27,000 a year
- Weekend availability
- CRM software
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
14d
MultiSkilled host
CBRE —Darlington
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
Resolution Case Handler
Sopra Steria —Durham
- £26,536 a year
- No weekends
- Communication skills
- Annual leave
11h
Manufacturing Manager
The Danesmoor Group —Newton Aycliffe
- Full-time
- Management
- Computer literacy
- Data analysis skills
- Free parking
- Employee discount
Quick apply
8d
Flooring Customer Care Fitter
Tees valley trade group —Stockton-on-Tees
- £35,000 - £40,000 a year
- Full-time
- Computer literacy
- Driving
- Computer skills
- Health & wellbeing programme
Quick apply
6d
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
Operations Administrator
SUEZ —Middlesbrough
- £25,431 - £29,831 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
Field Adjuster
Trinity Claims —Darlington
- £45,000 a year
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Life insurance
Quick apply
13d
People Advisor
The Danesmoor Group —Newton Aycliffe
- Full-time
- Management
- Microsoft Office
- Travel
- Free parking
- Employee discount
Quick apply
1d
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
Leisure Operations Assistant
Swim Sports Company Ltd —Stockton-on-Tees
- £8.00 - £12.71 an hour
- Part-time
- Working with children
- Communication skills
- School
- Employee discount
Quick apply
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Housekeeping Supervisor
The Manor House Hotel —Bishop Auckland
- £13.21 an hour
- Part-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
7d
Dual Fuel Commercial Metering Engineer
Yü Group —Darlington
- £43,260 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
Customer Service Agent
Breedon Group plc —Spennymoor
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d

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Customer Resolution Officer

Darlington Building Society
Darlington

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Job details

Permanent | Full-time
£29,448 - £35,193 a year
2 days ago

Benefits

Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Gym membership
Paid volunteer time
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
Microsoft Office
Numeracy
Analysis skills
Financial services
Communication skills

Full job description

Do you enjoy solving problems, uncovering root causes and making things better for customers?

At Darlington Building Society, our members are at the heart of everything we do. We're looking for a proactive and customer-focused Customer Resolution Officer to join our Member Experience Team.

This is an exciting opportunity for someone who enjoys investigating issues, building relationships and driving positive change. You'll play a key role in resolving complaints, analysing customer feedback and helping improve the products, services and experiences we provide to our members.

Whether you already have complaints handling experience or have developed strong customer service and problem-solving skills in a regulated environment, we'd love to hear from you.

What you'll be doing

As a Customer Resolution Officer, you'll help ensure our members receive fair, positive and timely outcomes whenever concerns are raised.

You'll:

Deliver excellent customer service throughout the complaint resolution process.
Investigate customer concerns thoroughly, gathering information from colleagues and stakeholders across the Society.
Resolve complaints in line with regulatory requirements, policies and procedures.
Identify root causes and recommend improvements to services, processes and customer journeys.
Support the production of management information, reporting and trend analysis.
Monitor recurring themes and help drive improvements across the business.
Work collaboratively with teams across the Society to achieve positive outcomes for members.
Contribute to projects, system enhancements and continuous improvement initiatives.
Act as an ambassador for the Society, promoting our values and commitment to fair customer outcomes.

What we're looking for

We're keen to hear from people who:

Are passionate about delivering outstanding customer experiences.
Have excellent written and verbal communication skills.
Enjoy investigating issues and making balanced, evidence-based decisions.
Have strong analytical skills and attention to detail.
Can identify trends and recommend practical improvements.
Build positive working relationships with a wide range of stakeholders.
Are organised, adaptable and able to manage competing priorities.
Have strong Microsoft Office skills and good literacy and numeracy skills.
Have experience working in a regulated environment, ideally within financial services.
Have previous complaints handling experience (desirable but not essential).

Why join Darlington Building Society?

We're proud to be an award-winning, independent regional building society with 170 years of history. Our success is built on putting members first, investing in our people and making a positive difference in the communities we serve.

When you join us, you'll become part of a collaborative and supportive team where your ideas are valued and your development is encouraged.

Our benefits include:

✅ Annual Bonus Scheme
✅ 10% Employer Contribution Pension Scheme
✅ Life Cover of 4x Annual Salary
✅ Enhanced Family Friendly Leave
✅ Paid Volunteering Days
✅ Employee Benefits Platform
✅ Ongoing Learning and Development Opportunities

If you're curious, customer-focused and passionate about making a difference, we'd love to hear from you.

Apply today and help us transform customer feedback into positive change for our members and our Society.

Closing date: 9am on 28th July 2026

Please note that as part of our recruitment process, your application may be transferred to and processed within another recruitment system used by Darlington Building Society, in accordance with our Privacy Policy.

Job Types: Full-time, Permanent

Pay: £29,448.00-£35,193.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Darlington DL1 4PT

Quick apply

Refine Your Search

customer resolution jobs in darlington

Customer Resolution Officer

Senior Customer Service Manager

Project Coordinator

Customer Experience Advisor

Contact Centre Advisor

MultiSkilled host

Resolution Case Handler

Manufacturing Manager

Flooring Customer Care Fitter

Arrears Executive

Operations Administrator

Field Adjuster

People Advisor

Technical Support Specialist (Hybrid)

Leisure Operations Assistant

Service Desk Engineer

Housekeeping Supervisor

Dual Fuel Commercial Metering Engineer

Technical Support Manager (Hybrid)

Customer Service Agent

I want to receive the latest job alerts for customer resolution in darlington

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