Client services occupations Work, Jobs in Dartford, Ken (with Salaries)

Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
8d
Client Service Representative
Bank of America —Bromley
- Full-time
- English
- Travel
- Financial services
- Employee assistance programme
5d
Client Service Representative
CSC (Corporation Service Company) —London
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
Client Services & Photography Studio Assistant
UniQ Studios —East London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Sales
Customer Services Coordinator
Zela Solutions Ltd —Enfield
- £27,000 - £28,000 a year
- Part-time
- Customer service
- Salesforce
- Administrative experience
Quick apply
12d
Client Success Executive
PEI Group —London
- English
- Administrative experience
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
9d
Client Success Manager - Fully Remote
Impact Clients —London
- £8,000 - £12,000 a month
- Full-time
- Remote
- Google Suite
- Sales
- English
Quick apply
Aftersales Advisor
BCA —Tonbridge
- £14.54 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
7d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Client Success Co-ordinator
Catalina Marketing —London
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Life insurance
1d
Client Services Representative- 6 months Fixed Term
Moneyfarm —London
- Temporary
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
6d
Enterprise Customer Success Manager
SharpEnd —Old Street
- Full-time
- Hybrid work
- Salesforce
- Financial services
- Employee assistance programme
Quick apply
2d
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
8d
Client Co-Ordinator (Multinational)
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —London
- Time management
Quick apply
6d
Associate – Client Relations - Benelux
AllianceBernstein —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Junior Client Success Manager
Kitt —London
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Driving
- Communication skills
Quick apply

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client services occupations jobs near dartford, ken

Client Resident Liaison Officer - Social Housing

Sureserve -
Dartford

Quick apply

Job details

£28,000 - £32,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Construction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

client services occupations jobs in dartford, ken

Client Resident Liaison Officer - Social Housing

Client Engagement Manager

Customer Success Specialist - Part time

Client Service Representative

Client Service Representative

Client Services & Photography Studio Assistant

Customer Services Coordinator

Client Success Executive

Customer Success Manager

Customer Relationship Manager

Client Success Manager - Fully Remote

Aftersales Advisor

Customer Experience Manager

Client Success Co-ordinator

Client Services Representative- 6 months Fixed Term

Enterprise Customer Success Manager

Customer Onboarding Specialist

Client Co-Ordinator (Multinational)

Associate – Client Relations - Benelux

Junior Client Success Manager

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